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Holiday Inn Baltimore-Inner Harbor
Ranked #31 of 66 Hotels in Baltimore
Uxbridge, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
“Excellent!”
5 of 5 bubbles Reviewed 12 June 2014 via mobile

We came to Baltimore after arrangements were made thru Richard McSweeney. He made the arrangements for our room, resturants and a walking tour prior to
graduation we were going to. Richard
answered every request and whim
we needed.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmsRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pkomar, General Manager at Holiday Inn Baltimore-Inner Harbor, responded to this review, 14 June 2014
Thanks for taking the time to write a 5* review about your recent stay with us.

Kind Regards,

Peter Komar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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963 reviews from our community

Traveller rating
    407
    293
    166
    54
    43
See reviews for
219
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328
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
Date | Rating
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English first
Baltimore, Maryland
2 reviews
5 of 5 bubbles Reviewed 12 June 2014

Our son graduated two weeks ago and our home is not large enough to accommodate all the family members who made the long distance trip to Baltimore. Our only solution was to put family members up in a hotel. Richard McSweeney assisted me with making the reservations for our group. Response to my reservation request and any questions I had from the time of booking through the actual stay was always prompt, professional, courteous, and complete. On-going changes in the number of people in the group as well as individual arrival dates were handled without any problems. Family members reported being very happy with their rooms, including the very interesting gift baskets that contained local area food items. The fact that all went so smoothly with our out of town guests was a big relief!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Explorer10108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pkomar, General Manager at Holiday Inn Baltimore-Inner Harbor, responded to this review, 14 June 2014
Thank you for your kind comments about your recent family visit and congratulations to the Graduate, I will pass your awesome comments on to Sonika and the entire team here at the hotel! We look forward to hosting you in the future.

Kind Regards,

Peter Komar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

I am a customer service trainer so I know a little about the topic. In fact, that is why I was at this hotel -- to teach a day long seminar on Customer Service Management. I travel around the country to teach and stay in countless hotels. And few of them made me feel as welcomed and comfortable as this one.

One person stood out above all others, front desk champion, Sonika McFadden. She saw that I was having a tough week of traveling, and went out of her way to turn my week around. Now, that is good customer service. And that is what will bring me back! Thank you again, Sonika

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MiamiSpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pkomar, General Manager at Holiday Inn Baltimore-Inner Harbor, responded to this review, 12 June 2014
Thank you for taking the time to write a 5* review about your stay with us. I will pass your awesome comments on to Sonika and the entire team here at the hotel! We look forward to hosting you in the future.

Kind Regards,

Peter Komar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 June 2014

I stayed at this hotel for one week. The rooms are big and not cramped. The staff is very friendly and helpful. I love the flavored water they put in the lobby each day. The beds are comfortable. The hallways are always quite. I really like the Cafe'. The smoothies are sooo good! Great for a snack, lots to choose from. It is only two blocks form the University of Maryland Medical Center which is great. Such a short walk when the weather is nice. Also a short walk to Inner Harbor. I would stay at this hotel again.

Room Tip: Try not to get a room on the Lombard St side.The Fire Station was right outside our window which was...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pkomar, General Manager at Holiday Inn Baltimore-Inner Harbor, responded to this review, 12 June 2014
Joann,

Thank you for taking the time to write a 5* review on Tripadvisor about your stay with us here in Charm City. I'm happy to see you had a good time and we hope to host you again on your next trip down to MD.

Yours in Hospitality,
Peter Komar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 11 June 2014

Just for fun, can I tell you why there are so few Holiday Inns left? Stuck in one for the last 3 days (proximity + availability) and here are the reasons why I damn sure won't return: a) mattress is likely made of stacked cardboard, b) pillows are weirdly undersized, c) a/c is super loud, d) halls, elevators & public areas other than main lobby have no a/c, e) the bedding is 17 thread count canvas, f) the strategic location across from a busy fire station is only desirable if the hotel is on fire. All this for only $225/night. Ugh. & yes, when booking personal travel I'm the queen of getting 4 star hotels for a fraction of that cost. Only gave it an average rating because of location & the room was clean. #cantsleep

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pkomar, General Manager at Holiday Inn Baltimore-Inner Harbor, responded to this review, 12 June 2014
Amy,

First, Thank you for taking the time to write a review about your recent stay with here at the Holiday Inn Inner Harbor. It is through feedback from our guests that we learn our strengths and weaknesses, only once we know what they are can we begin to improve those feats.

This year Holiday Inn Inner Harbor will be embarking on a massive pillow swap program, that will replace all pillows, this will not only affect our Holiday Inn, but the entire brand
Sorry about the Fire Station, as you mentioned we are right in the heart of downtown Baltimore, and being a downtown city location meaning there is a lot of metropolitan activity all night.

Again, Thank you for your comments and your stay with us during the past. Over the years, this Hotel has prided itself on the level of service given to our valued guests and I share the disappointment your visit did not reflect that experience.

Best Regards and Safe Travels,

Peter Komar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

I have stayed here twice now and both times I had a great experience. Nice rooms with a decent view and enough amenties to keep most happy. I went to Preakness in both 2013 and 2014 and this was one of the only hotels that you could book last minute which was a lifesaver so thank you Holiday Inn!

Zach

Room Tip: Stay on a higher floor to see the Inner Harbor!
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zach F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pkomar, General Manager at Holiday Inn Baltimore-Inner Harbor, responded to this review, 11 June 2014
Thanks for the awesome 5* review on Tripadvisor, Preakness is certainly an exciting time of the year and we love hosting all of the fans!

We hope to see you again for a 3rd time next year!

Peter Komar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jonesboro, Arkansas
Level Contributor
330 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

This hotel had clean rooms, comfortable beds, and plenty of amenities. We visited the pool and even spent time in the sauna. It's located in a busy part of town, so navigating traffic and parking was troublesome (but that's normal in a downtown area). It did find it odd that we had to sign in to use the pool and that an attendant was present the entire time watching. Overall, it was a pleasant stay. We ordered room service, which came quickly and was quite good.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jillianjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pkomar, General Manager at Holiday Inn Baltimore-Inner Harbor, responded to this review, 10 June 2014
Thanks for the review and thanks for choosing Holiday Inn Inner Harbor!

Yours in Hospitality,

Peter Komar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Baltimore-Inner Harbor

Property: Holiday Inn Baltimore-Inner Harbor
Address: 301 W. Lombard Street, Baltimore, MD 21201-2507
Phone Number:
Region: United States > Maryland > Baltimore > Inner Harbor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Baltimore
#28 Romantic Hotel in Baltimore
#35 Family Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Baltimore-Inner Harbor 3*
Number of rooms: 365
Official Description (provided by the hotel):
From the moment you enter the Holiday Inn® Inner Harbor hotel until you return home, you experience all the charms that give our hometown its "Charm City" moniker. The hotel is conveniently located three blocks from Baltimore Inner Harbor attractions, and it's across from the Baltimore Convention Center, 1st Mariner Arena and Camden Yards, home of the Baltimore Orioles. The hotel was recently renovated and features spacious guestrooms each equipped with a flat-screen television, refrigerator, microwave, and free high-speed Internet access. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, IHG, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn Baltimore-Inner Harbor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Inner Harbor Hotel Baltimore
Baltimore Holiday Inn

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