This hotel was booked for us through Priceline. When we checked in they put us all the way on the opposite end of the hotel with two double beds. When we went to the front desk to ask if we could be placed in another room, they said there were none available. At 730 in the morning the next day, the maids were outside our room laughing and carrying on with no consideration to the guest in the rooms. When I called guest services to complain about it I got the operators laughing about some thing and when they realized they had a guest on the line they hung up. When I told them at the front desk how disappointed we were with our stay, they did not seem to care. Just because you have a guest that uses Priceline should not diminish how those guest are treated. They are still paying customers and should be treated the same. This was the first time this has ever happened to us with a Priceline bid hotel. Very unfriendly and unprofessional staff. They need to go through training all over again.
- Official Description (provided by the hotel):
- Explore Baltimore, Maryland's vibrant Inner Harbor with us! Top-rated Renaissance Baltimore Harborplace Hotel is steps away from the city's storied waterfront, placing guests at the center of downtown Baltimore's most exciting district. Our Baltimore hotel is close to local attractions like Camden Yards and Harborplace shopping, plus a range of fine dining and nightlife opportunities. Hotel guests can enjoy superior in-room amenities like deluxe marble bathrooms, 37-inch LCD TVs, and amazing water views. We invite you to stay active at our 24-hour fitness center, take a dip in our year-round indoor pool. With over 31,000 square feet of event space, we're also an ideal option for hosting a special event or business convention here in downtown Baltimore. Whether you're visiting for business or pleasure, we'll make sure that your trip to Renaissance Baltimore Harborplace Hotel is a success. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Baltimore
- Baltimore Renaissance