Several of us enjoyed a short overnight at this hotel for New Years. We had nothing but good experiences with the hotel staff. The check in was very kind and patient about finding a room that minimized travel time from elevators (more about that!) and generous with an early check-in, which was greatly appreciated. We had a room at the back and on the side of the hotel, which interestingly enough both offered glimpses of fireworks for folks not willing to go outside. They were also very kind with extended check out which gave us more time to enjoy the spot. (Also helped with the crowds checking out in the morning!) We had the privilege of using the lounge and like many lounges, it got pretty crowded at breakfast time, with very pleasant (overworked staff).
A little shout-out to fellow hotel customers – I cannot fathom why you can’t be appreciative of the service you receive in a concierge lounge. Why oh why must you complain? If you have useful feedback, head on down to the desk and have a conversation with management staff. It’s just obnoxious to complain to folks that clearly trying hard to please so many people. I DON’T GET IT!
For convenience sake, we wound up eating lunch at the hotel restaurant both days and thoroughly enjoyed our food. Fish and chips was pretty darn good, everyone who got that was pleased. Service was friendly and the restaurant was not busy when we were there, altho we ate pretty late both days. If everyone in the party was agile, we would have probably hit the harbor for a restaurant but we had no regrets on staying in. Also, it is a nice view of the harbor from the restaurant.
We thought the coffee shop in the lobby was really an open all day casual sandwich coffee kind of place. It appeared to be more of a bar/coffee shop that had limited hours. Check on this if important to you. I would like to see the coffee shop in the lobby open more with snacks, soda etc. available. It’s a nicely decorated little lobby. I would think guests would enjoy hanging out there.
Folks in our party used pool and hot tub. I think they closed around 10? Check on the hours if you want to use. By the time they got down there which was probably closer to checkout time (noonish), not quite so many kids. They enjoyed it. I used the gym. Kinda small, with 2 kids playing on 2 treadmills, but fortunately one was free. You do face out the window onto the street which is nice.
Mall – the hotel is in same building as a several level mall, which has stores and a little food court. You can only access the hotel from the lobby level. My understanding from chatting with security on the 4th floor of the mall is that there are ONE WAY escalators from the hotel (restaurant level) INTO the mall, but you can’t go up to the restaurant level.
The access to the hotel via skywalk is NOT what I gathered from the photos. The skywalk actually connects to a long (empty) hallway in the front of part of the mall. You walk across the street via skywalk, then go left inside the mall (empty hallway!) and wind up in mall, then you take an elevator down to the ground floor, and walk back into hotel and walk over to the hotel elevators. Steps wise, it’s a lot less walking to cross the street at the corner of the Renaissance.
Elevators and hallways are the aggravating factors here. There’s a bank of 4-6 elevators (but maybe only 4 go into hotel, the other 2 go to parking), which get very busy when everyone is moving at the same time – checkin, checkout, coming back from inner harbor from an event etc. The hotel has pretty long hallways, in a square shape. If you need to minimize walking, I’d recommend addressing that clearly in reservation/check in. We avoided big waits on elevators with the early check in and late check out, but clearly it’s a bottleneck situation. It wouldn’t chase me away, but I don’t know what they can do about it, other than maybe open up freight elevators rather than have guests wait crazy wait times?
All in all great stay. So, a thumbs-up in summary, just be prepared to wait on elevator.
- Official Description (provided by the hotel):
- Explore Baltimore, Maryland's vibrant Inner Harbor with us! The top-rated Renaissance Baltimore Harborplace Hotel is steps away from the city's storied waterfront, placing guests at the center of downtown Baltimore's most exciting district. Our hotel is close to local attractions like Camden Yards, the National Aquarium, and Harborplace shopping, plus a range of fine dining and nightlife opportunities. Hotel guests can enjoy superior in-room amenities like deluxe marble bathrooms, 37-inch LCD TVs, and amazing water views. We invite you to stay active at our 24-hour fitness center, take a dip in our year-round indoor pool, or enjoy fresh, seasonal cuisine and spectacular harbor vistas at our Watertable restaurant. With over 31,000 square feet of event space, we're also an ideal option for hosting a special event or business convention here in downtown Baltimore. Whether you're visiting for business or pleasure, we'll make sure that your trip to the Renaissance Baltimore Harborplace Hotel is a success. ... more less
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- Also Known As:
- Renaissance Baltimore
- Baltimore Renaissance