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“One of the best!”

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Sheraton Inner Harbor Hotel
Ranked #28 of 66 Hotels in Baltimore
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
126 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“One of the best!”
Reviewed 24 June 2013

I ended up choosing this hotel based off of the location and proximity to the Inner Harbor and the location to everything down in that area. I took a Suite Night and got an upgrade while I was down there. Check in was fairly easy and the front desk person was very friendly. Our upgraded 2nd room was not ready, so we chose to get into the first room. So we went to the 2nd room and a few desk guys came up at separate times and told us that the room was ready and I walked in and the 2nd room was dirty. The reason I am pointing this out is because the guy immediately got someone up there to clean it and have it ready. The hotel itself is definitely one of the best Sheraton's I've stayed at. Everything was very clean and the room was really modern and decorated great. A lot of Baltimore style stuff in the room. The view was pretty insane and could see Camden Yards, the Inner Harbor and Ravens Stadium. The staff were very friendly, but not in a fake way....a genuine way. Once out of the hotel it's very easy to walk the 2 blocks to the Inner Harbor or catch a cab to head anywhere. The hotel is up to date, but not like Jetsons modern that you feel weird. You are pleasantly surprised by the rooms and the location just can't be beat. Definitely the best Sheraton I've stayed at thus far.

Room Tip: Ask for a high level room. Great views.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmal77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 10 July 2013
Hello Bob M!

Thanks so much for sharing your recent stay experience. The most powerful area that you point out is the comment on our staff being genuine! We pride ourselves and our reputation on our staff's ability to connect with our guests and it appears that we were successful with you Bob. Also, thank you for the nice comments on our room decor and overall feel.

We do look forward to welcoming you back soon.

Warm Regards,

C Payne
DOSM
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913 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
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English first
Chicago, Illinois
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 June 2013 via mobile

Very nice hotel in a great location near the harbor. Nearby are lots of good restaurants including those in Little Italy. Service in the hotel is very good and the rooms, while not luxurious, are on par with nicer Sheratons. I would recommend a view of the harbor.

Stayed June 2013, travelled solo
Helpful?
Thank DuncanTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 10 July 2013
Greetings Duncan Traveler,

Thank you for sharing your recent stay with us. We are pleased that you enjoyed our service and rooms!

We do hope to welcome you back soon!

Warm Regards,

C Payne
DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NC
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 June 2013

This location is wonderful for walking to good restaurants and exploring the touristy spots around the Inner Harbor. The hotel and rooms are well maintained. Room service was prompt. And they have some outstanding employees who make a guest feel truly welcomed and value (special recognition to Latisha at the front desk and Preston in the garage) who even more than made up for the not so wonderful but still competent staff upon my check out.

If you are a light sleeper, make sure you get a room that does not have access doors to adjoining rooms as sound does come through easily and I had a room that accessed two rooms on my first night. My reservation was actually in two parts so for the second two nights I moved into a room that did not have any access doors and did not hear a peep from any of my neighbors.

Parking at the hotel is rather steep but other than that, I had no complaints although the lady checking me out had a hard time finding both invoices and the man who came over to help her never acknowledged her or me which seemed rather unfriendly and did not fit the tone with the rest of the employees.

Room Tip: I recommend not using the adjoining rooms unless you need them. Sound travels through the doors eas...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJStrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 19 June 2013
Greetings MJStrider,

Thanks so much for sharing your recent experiences here with us! We especially appreciate the comments on Latisha and Preston, we are fortunate to have them on our team. We are working on a solution to the noise with our connecting rooms and hope to have something in the near future. Glad that your visit was a very positive one and we hope to welcome you back soon.

Warm Regards,

C Payne
DOSM
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Level Contributor
214 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 18 June 2013

If you are in Baltimore to see Oriole Park at Camden Yards this is the absolute perfect location!!
Very close to Inner Harbor as well. Oriole Grill had a great breakfast, the French toast was wonderful.

Stayed June 2013, travelled with family
Helpful?
Thank RoyalsFans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 19 June 2013
Hello RoyalsFans,

We thank you for sharing your stay details with us. We hope that you took advantage of our Oriole Package, its a great value! Thank you as well for your comments on our location and the Orioles Grille. We look forward to welcoming you back very soon!

Warm Regards,

C Payne
DOSM
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McLean, Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 June 2013

My family and I spent Father's Day at this hotel and everything from the moment we pulled up in the car, handed the car to the valet and checked in was so smooth and effortless. The hotel was actually sold out but someone had to tell me that...no impact to the warm and courteous service from each of the staff. Everyone was knowledgeable and available to help make this a memorable trip for my husband along with my two adult sons. They're all well traveled and even they raved about the service. Rooms were clean, comfortable and quiet. The staff also provided timely info about the baseball game we were going to see. Great way to spend Father's Day and end the weekend. Thanks will definitely stay here again.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jsullivan999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 18 June 2013
Hi Jsullivan999!

We thank you for sharing your recent stay with us and that you found our team to be knowledgeable and warm! We do pride ourselves on offering courteous and attentive service so it is nice for that to stand out! We do hope to welcome you and your family back soon!

Warm Regards,

C Payne
DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boonsboro, Maryland, United States
1 review
Reviewed 16 June 2013

We were in town for the Pride festival. We were originally planning to stay at another hotel but they lost our reservation so we ended up at the Sheraton. Thankful we did! Every staff member we came in contact with was incredibly nice. Jaunice at the front desk was the nicest front desk clerk I have ever dealt with. We sat down in the restaurant to watch the hockey game but were not eating. The young lady who was waiting tables was so nice and let us sit there knowing we weren't ordering. I can't say enough about the staff. Thank you!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 18 June 2013
Hi Jessica G,

We are pleased that you ended up with us also! Thanks for sharing your experience here and the nice comments on our staff and Jaunice! We look forward to your next visit!

Warm Regards,

C Payne
DOSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC, NY
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 June 2013

Nothing fancy here but a genuine good feeling all the way around. The staff is great - and we mean everyone from desk clerks to room service to maintenance to breakfast service in the Oriole's Restaurant (which was surprisingly good) - and here a special mention to Joseph A. who took such great care of us in the mornings and gave our day such a warm and friendly start. We loved the room decor, soft colors, very soothing and relaxing, and the super comfy beds with beautiful luxurious linens were a treat. Good location close to the harbor but not on top of it and an open view. We also appreciated the free on-site parking with open access. We would return here any time we're in Baltimore.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chezlindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 18 June 2013
Greetings Chezlindy,

Thanks so much for relating your recent experience here with us! We will definitely share your comments with Joseph and the rest of our team! We are pleased that you found our recent renovations to be soothing and relaxing as our goal is for all of our guests to be warm and comfortable.

We look forward to your next visit!

Warm Regards,

C Payne
DOSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Inner Harbor Hotel

Property: Sheraton Inner Harbor Hotel
Address: 300 S Charles St, Baltimore, MD 21201-2405
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#27 Family Hotel in Baltimore
#31 Romantic Hotel in Baltimore
#33 Business Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Inner Harbor Hotel 3.5*
Number of rooms: 338
Official Description (provided by the hotel):
Sheraton Inner Harbor Hotel is connected to the Baltimore International Convention Center and is near Oriole Park at Camden Yards, the National Aquarium, Maryland Science Center, and M&T Bank Stadium. Known as "charm city," Baltimore is an enchanting place to visit during any season. Enjoy the scenic Inner Harbor or take in a ball game right down the block at Oriole Park at Camden Yards. At the Sheraton Inner Harbor Hotel, you'll be close to all of the charms that Baltimore has to offer. ... more   less 
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Also Known As:
Sheraton Baltimore
Baltimore Sheraton
Sheraton Inner Harbour

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