I had stayed here once before, and remembered it not being super enchanting (the walls were paper thin, and I had to call someone to adjust my thermostat each time, as it was out of reach) But this second stay was once, that left me with no desire to return to this hotel.
First of all, I must say, although we experienced difficulties- eventually they were handled politely and professionally, but they should have been dealt with much earlier.
Long story short, we were up all night listening to some college men next to us, partying from the moment they checked in and filled an entire cooler at the ice machine, to the moment we finally drifted off to music blasting at 3 a.m. (which they decided to play again at 8 a.m.)
Granted, I have stayed at many hotels, and enjoy a good night out, and have done my own time in Vegas, but I don't care what horse race was going on this weekend, this was ridiculous. The people next to us were swearing, yelling, slamming into walls, talking about doing illegal substances, and finally the last straw for me was when they attempted to come INTO our room thinking it was the room of one of their friends.
I called the front desk at 2 a.m. and said I was feeling very unsafe, and the situation needed to be dealt with. I stayed awake for about another hour, and did not hear anybody come and speak to them.
The next afternoon, since we were staying another night on our own dime I went to the front desk to discuss the situation. The woman said she knew exactly who I was talking about and told me they were also going to be there another night, which was when I requested we be relocated or we would need to stay somewhere else.
She upgraded us to a hospitality suite, and provided us access to the Sheraton Club, which was nice. The frustrating thing was that we sacrificed our ADA room, in order to have a peaceful night. I was happy with the upgrade, but had it been more than one night it would not have worked for us.
I don't think that should have been the first solution to the problem, when we were not the ones causing the disruptions.
In addition to that debacle, the hotel is just a little worse for wear. Needs some general maintenance. I also found the "sports bar" to be a little odd and overpriced. Although it is dubbed a bar and grill, it's an odd carpeted dining room, that looks like the same time of room you would eat your breakfast buffet at a Holiday Inn.
People are nice enough, and this hotel is in a good location for tourism, but after two less than satisfactory stays here, I will be looking elsewhere next time I am in Baltimore.
- Official Description (provided by the hotel):
- Sheraton Inner Harbor Hotel is connected to the Baltimore International Convention Center and is near Oriole Park at Camden Yards, the National Aquarium, Maryland Science Center, and M&T Bank Stadium. Known as "charm city," Baltimore is an enchanting place to visit during any season. Enjoy the scenic Inner Harbor or take in a ball game right down the block at Oriole Park at Camden Yards. At the Sheraton Inner Harbor Hotel, you'll be close to all of the charms that Baltimore has to offer. ... more less
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- Also Known As:
- Sheraton Baltimore
- Baltimore Sheraton
- Sheraton Inner Harbour