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“Twice is enough for me...”

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Sheraton Inner Harbor Hotel
Ranked #31 of 67 Hotels in Baltimore
Certificate of Excellence
Reviewed 14 July 2014

I had stayed here once before, and remembered it not being super enchanting (the walls were paper thin, and I had to call someone to adjust my thermostat each time, as it was out of reach) But this second stay was once, that left me with no desire to return to this hotel.

First of all, I must say, although we experienced difficulties- eventually they were handled politely and professionally, but they should have been dealt with much earlier.

Long story short, we were up all night listening to some college men next to us, partying from the moment they checked in and filled an entire cooler at the ice machine, to the moment we finally drifted off to music blasting at 3 a.m. (which they decided to play again at 8 a.m.)

Granted, I have stayed at many hotels, and enjoy a good night out, and have done my own time in Vegas, but I don't care what horse race was going on this weekend, this was ridiculous. The people next to us were swearing, yelling, slamming into walls, talking about doing illegal substances, and finally the last straw for me was when they attempted to come INTO our room thinking it was the room of one of their friends.

I called the front desk at 2 a.m. and said I was feeling very unsafe, and the situation needed to be dealt with. I stayed awake for about another hour, and did not hear anybody come and speak to them.

The next afternoon, since we were staying another night on our own dime I went to the front desk to discuss the situation. The woman said she knew exactly who I was talking about and told me they were also going to be there another night, which was when I requested we be relocated or we would need to stay somewhere else.

She upgraded us to a hospitality suite, and provided us access to the Sheraton Club, which was nice. The frustrating thing was that we sacrificed our ADA room, in order to have a peaceful night. I was happy with the upgrade, but had it been more than one night it would not have worked for us.

I don't think that should have been the first solution to the problem, when we were not the ones causing the disruptions.

In addition to that debacle, the hotel is just a little worse for wear. Needs some general maintenance. I also found the "sports bar" to be a little odd and overpriced. Although it is dubbed a bar and grill, it's an odd carpeted dining room, that looks like the same time of room you would eat your breakfast buffet at a Holiday Inn.

People are nice enough, and this hotel is in a good location for tourism, but after two less than satisfactory stays here, I will be looking elsewhere next time I am in Baltimore.

  • Stayed: May 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
4  Thank Malphaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 22 July 2014

Hello Malphaba,

We thank you for sharing your experience here. We apologize that we did not meet your or our expectations. we will share your comments with our team. We are glad that you felt that we were responsive and moved your room.

We hope that you will consider Starwood Hotals and Resorts again in the future.

Warm Regards

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450 - 456 of 960 reviews

Reviewed 13 July 2014

Stayed here July 2014 .
Great comfy bed nice linen bedding etc , bedroom better clean , dusting and cleaning behind cupboards etc . Bathroom was average shower not the best , towels need to be bath sheets .
It was noisy the first night , lots of young kids in the hotel making constant noise asked the reception to get them to be quiet but it's stayed really noisy .
Good location to the shops and harbour side .

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
1  Thank Hayleys68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 24 July 2014

Hello Hayleys68,

We thank you for the overall good rating. We apologize that there were noise issues caued by some children misbehaving and that our linen did not meet your expectations. Glad that you enjoyed the Sheraton Sweet Sleeper! We hope to welcome you back again soon.

Warm Regards.

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Reviewed 12 July 2014

Located by the stadiums (throw a rock to them) this hotel is great if you are going to a game. I stayed here for work, so the game traffic was a little annoying, but not unbearable. Getting a cab was hard though. The hotel is in an older building, but all the rooms have been updated. It's not the nicest Sheraton, but also not the worst.

There's a little hole in the wall restaurant on the 2nd floor. We had drinks there, it was okay, but it's a hole in the wall sports bar. Morton's is in the hotel if you want a nice dinner, there's also several options within a short walk for food.

There's a parking garage and valet if you have a car. Staff was nice, but getting the bill was a bit difficult. For some reason they didn't slide it under the door. A colleague of mine had an issue where someone charged a dinner to his room and it took 15-20 minutes for it to get squared away, in the end it was okay, but a bit of a headache.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Samharts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 14 July 2014

Hello SamHarts,

we thank you for sharing your experience here. We are sorry that you feel that our restaurant is a "hole in the wall" We do take pride in our menu offerings and our team works hard there. In this day and age in order to be green most hotels no longer place bills under the doors. Thank you again for staying with us.

Warm Regards

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Reviewed 11 July 2014 via mobile

Close to stadiums! Easy access via skywalk to Inner Harbor attractions. Front desk staff were very friendly and helpful. Room was extremely hot upon checking in, but the AC cooled it down to a comfortable temp before long. Bed and pillows are some if the most comfortable I've ever felt in a hotel. Dining options are nice...but expensive! Yes, parking is expensive, but it's expensive everywhere in downtown Baltimore. I've stayed here several times and will continue to do so whenever I'm in Baltimore. Got a smokin' deal through Priceline!

Stayed: July 2014
1  Thank ERat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 14 July 2014

Hi ERat,

Glad that you visited us again! We thank you for sharing your experience here. Happy that you enjoyed the Sheraton Sweet Sleeper also! Appreciate the comment on our team and go O's!!!!

Warm Regards

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Reviewed 7 July 2014 via mobile

My boyfriend and I stayed here 2 nights on 4th of July weekend, we checked in early and our room was ready which was great and the room was clean except for the ice bucket and glass cups. They had a pool but it was small . The location of the hotel was a 2 minute walk to the harbor , it was great because we were able to walk everywhere and leave our car in the parking lot. The really bad thing was the price of leaving your car in the lot for 2 nights $57 ouch. Wish they had free parking.

Stayed: July 2014, travelled as a couple
2  Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 14 July 2014

Hello sandraG,

Thank you for your nice comments on our hotel and location. We are very competitive in our market as to pricing on parking, etc. We do hope to welcome you back soon.

Warm Regards

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Reviewed 7 July 2014

Ok so this is a not a budget hotel so it is better than most and the hotel is comfortable, staff are friendly and welcoming and it is centrally located and the conference facilities are very good.

However the room was very very noisy from the air conditioning (the inspection hatch wasn't closed properly so it clearly a known issue).

I wasn't really a fan of Sheraton Club breakfast idea. I think it would be better to simply have a high flow of people through the main breakfast area.

Room Tip: When the baseball team is playing this hotel will attract fans, look if this is going to bother you.
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Yachty4000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 14 July 2014

Hi yachty4000,

We thank you for sharing your recent stay details with us. We apologize that we did not meet your expectations and we continually strive to maintain as well as improve our facilities. We hope to have the pleasure of welcoming you back again soon.

Warm Regards

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Reviewed 6 July 2014

Recently spent two nights here and was very pleased with this hotel. I thought the location was perfect - safe and easy walk to Inner Harbor and surrounding area. From our 9th floor room we had a nice view of Camden Yards and M & T Bank Stadium. Super quick and easy walk to Camden Yards.
The room was nice, clean and comfortable.
All of the hotel personnel we encountered were very helpful, with SaToya @ the front desk being especially helpful.
Only small complaint was that the a/c unit for the room was very noisy when it came on and off.
We will definitely choose this hotel for our next trip to Baltimore.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mary Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this reviewResponded 14 July 2014

Hi Mary Beth B!

We thank you for sharing your recent experience here with us. We are pleased that you mentioned our friendly team and especially SaToya! We are fortunate to have her here! We do look forward to your next visit!

Warm Regards

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Additional Information about Sheraton Inner Harbor Hotel

Address: 300 S Charles St, Baltimore, MD 21201-2405
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#31 Romantic Hotel in Baltimore
#33 Business Hotel in Baltimore
Price Range: £92 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Inner Harbor Hotel 3.5*
Number of rooms: 338
Official Description (provided by the hotel):
Sheraton Inner Harbor Hotel is connected to the Baltimore International Convention Center and is near Oriole Park at Camden Yards, the National Aquarium, Maryland Science Center, and M&T Bank Stadium. Known as "charm city," Baltimore is an enchanting place to visit during any season. Enjoy the scenic Inner Harbor or take in a ball game right down the block at Oriole Park at Camden Yards. At the Sheraton Inner Harbor Hotel, you'll be close to all of the charms that Baltimore has to offer. ... more   less 
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Also Known As:
Sheraton Baltimore
Baltimore Sheraton
Sheraton Inner Harbour

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