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“Excellent Choice” 4 of 5 bubbles
Review of Sheraton Inner Harbor Hotel

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Sheraton Inner Harbor Hotel
Ranked #27 of 66 Hotels in Baltimore
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Choice”
4 of 5 bubbles Reviewed 20 July 2014 via mobile

Went to Baltimore for one day to conduct some business and see a concert. Prior to the trip, checked hotels in the area for pricing. Sheraton Inner Harbor priced well out of hotels check.

Arrived at the hotel. Check in was smooth and quick. Employees very accommodating through out our stay. Every employee greeted us every time they had any contact. Every door opened for you. After the concert, we went back to hotel for drinks and wings. Got back there between 1045 & 1100. Kitchen closed at 1030. Initially we were told the kitchen was closed. With some playful begging, they reopened the kitchen and made us 3 orders if wings. Didn't have to and we weren't really expecting it. Check out smooth. No reason for us to stay anywhere else in Baltimore. Absolutely nothing to complain about even if we were picky.

Stayed July 2014
Helpful?
Thank Don H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 30 July 2014
Greetings Don H,

We thank you for sharing your experience here and the great rating! Thank you for mentioning our team as being on point and friendly! Hope that you enjoyed the concert and we look forward to welcoming you back again soon!

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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890 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Rochester, New York
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

I got a good deal on a 6 night stay here. But other than that - geez Louise with the nickel and dime charges. Expensive hotel parking and given length of stay - $200 was quite an outlay. $5 to receive a package sent to me? No breakfast or other amenities.

Pool is teeny weeny so no laps here unless its on the treadmill.

Staff is professional and friendly. Tameeka in valet as well as the rest of guys on staff did a good job but tipping always makes people smile, right?
Mike at front desk went the extra mile to correct an inconvenience at check-in.

Tina(?) and Mary in 14th floor hospitality suite are great hostesses and we appreciated the access given our week long stay. It was a bright side to offset the outrageous parking. Breakfast, snacks and coffee were appreciated. (however - why not use a regular coffee dispenser as no one could work the fancy espresso machine and that created a log-jam.)

Room Tip: Harbor view or city view are equally nice so don't sweat it but go for the 14th floor Club Level...
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank secondmoon95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

I stayed here an entire week so the upgraded service of the preferred guest suite was appreciated - complimentary beverages with evening and breakfast buffet and snacks. Mary and Tina (?) are fine hostesses here on the 14 floor. Mike at front desk went extra mile to assist in room mix up. Tameeka is valet as well as the rest of the guys were good valets and of course tipping helps.

It's in a great location within walking distance of Inner Harbor attractions.

Would I stay again? If price was as right as it was during this trip.

Any negatives? The typical outrageous parking really made me feel taken advantage of; the extraordinarily teeny pool (don't expect to do your laps here); missing 5 lb hand weight in fitness. The Sports Bar downstairs could use a dusting especially in memorabilia cases especially since its practically dead.

Its a big hotel and there's a lot to take care of and the room was in good condition except for slow drains in sink, tub and toilet. Could have used a vent fan in bathroom as well.

Room Tip: Both harbor and city views are fine. Access to 14th Concierge Suite is an upgrade.
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank secondmoon95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 29 July 2014
Hi Lynn D,

We thank you for your nice comments on many of our team members and are glad that it contributed to a good visit! We will certainly share all of your positive and not so positives with our different departments and thank you for the details!

We hope to welcome you back again.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
5 of 5 bubbles Reviewed 18 July 2014

Great location / amazing service. First class. Valet, Front desk, amazing dinner in the restaurant. Encountered the Manager on Duty while she was walking around and she went above and beyond to ensure my needs were met. Thank you.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cuca1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 30 July 2014
Hi cuca79!

We certainly thank you for the five star review! Appreciate you highlighting our team's services and location!

We look forward to your return visit soon!

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 16 July 2014 via mobile

I am a SPG Platinum member and some Sheratons are really sketchy. Not this one! Great location a short walk to Camden Yards and restaurants. Great place to stay! I recommend going to Black Olive to eat Rates due vary season to season. Book early and save.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 24 July 2014
Hello Eric D!

Thank you for being an SPG Platinum member and the five star rating. We are pleased that you enjoyed all that Baltimore has to offer and that you highlighted our hotel as a great place to stay! We look forward to welcoming you back again soon!

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denton, Maryland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

Stayed here for a conference and as with most Sheratons, it's dependable. Clean, good customer service, everything you need in the room. Room service was fast, food was hot and good, waiter was polite and friendly. Valet parking was fast and easy. If you are going for an O's game, I had a great view of Camden yards from my window. Inner Harbour is completely accessible.

Only downside is, as other reviews note, it's noisy. I could hear doors opening and closing all night, and when several people were talking and laughing next door, I could hear it all in my room. This was particularly bad on a game night with people coming back to their rooms late and in a good mood.

Room Tip: If you are an O's fan or with the kids, ask for a view of Camden Yards.
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sandi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 24 July 2014
Hi Sandy B!

Thank you for sharing your recent stay experience with us! We appreciate your kind comments on our team, food service, as well as location. We are sorry that some of your neighbors were loud. It is unfortunate that people can be so inconsiderate of others.

We hope to welcome you back again soon!

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McLean, Virginia
Level Contributor
203 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed 15 July 2014

Well located and I am sure a very busy place during conventions and games, this hotel is surely showing signs of age despite trying hard to keep up with the demands of today's travelers. While there is nothing wrong with this hotel, there are many others with a much better standards.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Marc O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review, 29 July 2014
Hi marcoremiatzky

We thank you for sharing your experience here. Please know that we continue to invest in our product everyday and hope that on your next visit your experience may be improved. .

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Inner Harbor Hotel

Property: Sheraton Inner Harbor Hotel
Address: 300 South Charles Street, Baltimore, MD 21201
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in Baltimore
#31 Romantic Hotel in Baltimore
#33 Business Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Inner Harbor Hotel 3.5*
Number of rooms: 337
Official Description (provided by the hotel):
Sheraton Inner Harbor Hotel is connected to the Baltimore International Convention Center and is near Oriole Park at Camden Yards, the National Aquarium, Maryland Science Center, and M&T Bank Stadium. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Baltimore
Baltimore Sheraton
Sheraton Inner Harbour

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