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“Such a nice experience;you will like it”

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Embassy Suites by Hilton Baltimore - Inner Harbor
Ranked #34 of 66 Hotels in Baltimore
GreenLeadersBronze level
New York City, New York
1 review
“Such a nice experience;you will like it”
Reviewed 31 July 2014

We arrived very late and very tired and were greeted by ANTOINE, the valet, who explained the benefits of parking onsite. Very pleasant and professional, answered all my questions.Then check in with COLBY, who issued us a very warm and attentive and upbeat welcome. He accommodated my requests for tea and shampoo in an instant. No need to wait upstairs for someone to bring it.
The room was great. Clean, great view, comfortable beds and linens. Breakfast was great. Omelettes to your liking, great coffee and selections in a clean and efficiently working dining room. Not one unpleasant person on staff. Location is a little walk to the Inner Harbor but I really enjoyed the distance from the hub. Area seemed safe. Will be going back to Baltimore this month and have already made my reservation for THIS place. No desire to try anywhere else.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJM234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 5 August 2014
PJM234- We love to hear that our team provided you with stellar service during your stay! We will be sure to relay your praises to Antoine and Colby and they will greatly appreciate the recognition. They always work hard to go the extra mile for our guests, and we can't wait to welcome you back later this month!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (222)
Date | Rating
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English first
Morton, Pennsylvania
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 July 2014 via mobile

Checked in 2 hours early without any problems or questions. Service was great, very polite and helpful. Complimentary breakfast was great. Room was clean and very spacious. Would stay there again without question.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 5 August 2014
Justin H- Thank you for the great feedback. See you again soon!
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Chicago, IL
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 July 2014

I was there for business. The room was very comfortable and spacious. The hotel was clean. The elevators will a little bit of a pain. But otherwise, good experience. As usual with this chain, the included hot breakfast is good and much appreciated. The fitness room has good options. All in all, a better than average hotel experience.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank dkrchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 31 July 2014
dkrchicago- Thank you for choosing to stay with us during your business trip to Baltimore. It's hard not to like our spacious guest rooms and complimentary breakfast! We hope you decide to return to us again in the near future.
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new york, United States
1 review
Reviewed 28 July 2014

This is the first time I have ever had an issue with an Embassy Suites Hotel. Due to the fact of the some of the elevator being out of service and the amount of customers staying here, the elevator service was horrible. People used the staircase to get to their rooms-some on higher floors. Upon my departure, it took me over 20 minutes to get to the lobby from the 19th floor, which is unacceptable. Hopefully the elevator situation will be rectified or they will loose business.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Letitia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 31 July 2014
Letitia S- Thank you for your patience with the elevators during your stay, we are doing our darnedest to accommodate guests and minimize wait times. As one of the tallest buildings in Baltimore, our elevators have a long way to go to take care of our guests. We did have a challenge during the week of your stay with the elevators, but have made the necessary repairs to ensure your next stay does not experience the same challenges. We apologize for the inconvenience and appreciate your patience and hope to be able to show you how efficient our elevators can be along with how amazing our team is.
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Pottstown, PA
Level Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 July 2014 via mobile

Wonderfully friendly and accommodating staff, free breakfast complete with omelette station, complimentary cocktail reception in the early evening. Very spacious suite rooms, more like apartments. Super Comfy beds. Gym. Pool. Only drawbacks were slow elevator service on busy weekends and ice on separate floor where a room key is needed to access. Very nice stay for a wedding weekend.

Stayed July 2014
Helpful?
Thank kp1612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 31 July 2014
kp1612- Thank you for sharing your wonderful comments with us. We are grateful to hear how much you enjoyed our team members and complimentary breakfast/cocktail hour. It would be a pleasure to welcome you back!
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cleveland, United States
1 review
Reviewed 27 July 2014

Staff very friendly and was expecting me. They were very fast and explained the hotel accommodations. I was pleased both days with the staff. The issue is the elevators. They are very slow and need updating asap, In the morning very slow. It takes too long to get to room and back to lobby. You also have to pay for internet service which should be free.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 31 July 2014
Thank you for input! We are proud that our team exceeded expectations while you were a guest of ours. As one of the tallest buildings in Baltimore, our elevators have a long way to go to take care of our guests. We did have a challenge during the week of your stay with the elevators but have made the necessary repairs to ensure your next stay does not experience the same challenges. We apologize for the inconvenience and appreciate your patience.
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 July 2014

I really wanted to give a very good or excellent, but housekeeping caused the drop in rating.

I was on business travel for 7 nights, so I brought the family. The breakfast every morning was great; hot and lots of variety. The evening reception was okay. The free beer, wine and cocktails were very nice, but every single night, chips/salsa and bar snack. It would have been nice to have something a little different each night to snack on with the drinks. Of the 7 nights, 1 day housekeeping completely skipped our room. Another day, they came by and asked if we wanted housekeeping. I said yes, and the housekeeper told me she was supposed to be off by then. I told her I was sorry, but we still wanted fresh towels and the beds to be made up. We returned and there were fresh towels, but it looked like my kids made the beds up.

Other than the housekeeping and evening snacks, all was good. Quiet rooms, friendly staff and guest.

Room Tip: Park in the garage and save some$$$
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 31 July 2014
Mark B- Thank you for your honesty. This is not the level of housekeeping service that our loyal guests have come to expect from our hotel, and does not reflect the strong reputation we have built over the last year. When we fall short of our promise we appreciate the opportunity to serve you again in hopes of regaining your confidence. If you have a chance, please contact our Director of Operations, Angela Wedemeyer, at 443.524.1350. We would like to ask some questions and find a resolution for your troubles.
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Additional Information about Embassy Suites by Hilton Baltimore - Inner Harbor

Property: Embassy Suites by Hilton Baltimore - Inner Harbor
Address: 222 Saint Paul Pl, Baltimore, MD 21202-2120 (Formerly Tremont Suites Hotel)
Phone Number:
Region: United States > Maryland > Baltimore > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Baltimore
#14 Business Hotel in Baltimore
#31 Family Hotel in Baltimore
#32 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Baltimore - Inner Harbor 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
The Embassy Suites Baltimore - Inner Harbor is conveniently located in the downtown business district and near the Inner Harbor, National Aquarium, M&T Stadium and many other points of interest. The hotel offers spacious rooms and suites with luxurious bedding and thoughtful amenities. Enjoy a delicious meal at our on-site restaurant B'More Bistro or grab a cup of coffee at Starbucks. Wake up each morning to a complimentary breakfast and unwind at night at our evening reception. The hotel also offers a fitness center, seasonal outdoor pool, 24-hour business center and complimentary WiFi in public areas. ... more   less 
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Also Known As:
Tremont Plaza Baltimore
Tremont Plaza Hotel

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