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“The staff is amazing and the bartender Leslie is the best Baltimore has to offer.”

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Embassy Suites by Hilton Baltimore - Inner Harbor
Ranked #34 of 66 Hotels in Baltimore
GreenLeadersBronze level
1 review
“The staff is amazing and the bartender Leslie is the best Baltimore has to offer.”
Reviewed 19 August 2014

If I was to return to baltimore I would stay there again just because their staff is the best I have ever seen. The bartender Leslie was amazing and any place with a bar would be lucky to have her. The building is old but that just adds to the charm. The elevators are slow. But again I can not say enough about the staff they are the best in the hotel industry.

  • Stayed July 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrGfr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 26 August 2014
MrGfr - Wow! We greatly appreciate the compliments about Leslie and the rest of our team! Leslie has become a fan favorite here, since she makes all of our guests feel extra special. Thank you on behalf of the team for the heartfelt comments, and we look forward to your next stay.
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (222)
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Wisconsin
Level Contributor
273 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 19 August 2014

Stayed at the ES-Inner Harbor for three nights and utilized their meeting facilities for two days. The hotel is well located -- just a few blocks from the Inner Harbor as well as some of the more neighborhood-oriented restaurants.

The included morning breakfast was very good, particularly the made-to-order omelets and, unlike other hotels where the "free" breakfast areas can sometimes be overwhelmed with people, this one was never crowded and the service was very good.

The complimentary managers reception was overwhelmed the first night (it seemed like the hotel was near or at capacity) so the service was slow (two bartenders couldn't handle it) but more manageable the second two nights. My business associate and I actually went looking for a place we could BUY a drink!

The food in the Bistro was very good and fairly priced. The meeting rooms are all next store in a renovated former Masonic Temple. It's a bit confusing to access but the service was very, very good and the historic rooms are amazing to see.

All in all, this is a good choice.

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank DRLand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 26 August 2014
DRLand - Thank you for taking the time to tell us about your recent stay! We are glad that you enjoyed our complimentary cooked-to-order breakfast during your stay, however, regret if the crowd deterred you from enjoying an adult beverage at our nightly happy hour reception. Thank you for acknowledging the adjacent Grand Historic Venue
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Sewell, New Jersey
Level Contributor
172 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 18 August 2014

I was surprised to be disappointed by an Embassy Suites. That being said, it wasn't the service that was the let-down - the service was excellent, especially by Evan and Franklin at the front desk. There were 2 major issues: first off, this is not a typical Embassy Suites (something we didn't realize in advance). Meaning, there was no beautiful atrium, nor was there a pull-out sofa in our room (with two queen beds). The room layout was very odd; a little kitchen that we didn't need, no room for socializing and only one trash can. Plus the bathroom sink was very small - not enough room for us to each put our stuff out (girlfriend's road trip!) The staff did get us a rollaway, but not until the second night (they ran out of them) so one of us was stuck on the couch the first night. The hotel's included breakfast was great, but the dining room was terribly understaffed the second morning we were there, so it was basically mayhem -- uncleaned tables, spillled food on the floor and not enough of anything - they kept running out. The breakfast room atmosphere was loud and noisy, so that was no fun and the staff seemed utterly overwhelmed (because they were!). The hotel's location itself was OK - just a 10 minute walk to the inner harbor, but next time, I will look for a hotel that's closer to the water.

Room Tip: There are only 10 rooms on each floor, so I'm not sure it makes much of a difference.
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  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
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Helpful?
1 Thank muszekfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 20 August 2014
muszekfan- Yes, we are not your average Embassy Suites with the large atrium and standard pull-out sofa in every room. Instead, we are one of the only Embassy Suites hotels with 37-floors and an adjacent 45,000 square foot grand historic masonic temple used for social events, meetings, and weddings. We also offer one of the largest guest rooms of any Embassy Suites hotel complete with a full-kitchenettes and updated bathrooms. It saddens us to hear that your breakfast experience was less than satisfactory. We would like to reassure you that your dining experience was a rare one – one that I hope you will allow us to improve on if given another opportunity in the near future.
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Paris, France
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2014

First things first, this hotel should not be considered "Inner Harbor" as it took us a ten minute walk to reach the water. The hotel was nice. The lobby was underwhelming but the decor of the resturant and bar area were very nice. The rooms were clean and spacious and we loved our view on the 33rd floor (there is a total of 37 floors) over looking the city. Being so high was a pain. Even though there were four elevators running, it takes a while to reach the lobby. The pool is located on the fourth floor. It is completely boxed in by other buildings, recieving little sunlight. It is also extremely small. The complimentary breakfast and happy hour are one of our favorite things about the Embassy Suites. Just a warning, lines are long on weekends and breakfast only runs till 10:30 and 9:00 on weekdays.
There is a Starbucks attached to the hotel. It was a let down due to the fact the coffee brewer was broken throughout our entire stay. Overall, the city of Baltimore is more of a "one-night" trip. We had stayed for two and we found ourselves running out of things to do. Baltimore is great if you are looking for expensive but good food and drinks and a lot of shopping. I do recommend the Hard Rock Cafe and taking a trip to Fell's Point, which is easily accesible by the water taxi, $12 for an all day pass.

Room Tip: Don't book more than two nights- Baltimore isn't as big as you think.
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
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Helpful?
2 Thank b6nick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 20 August 2014
b6nick- Thank you for taking the time to tell us about your recent stay at the Embassy Suites Baltimore Inner Harbor! We are only five short blocks away from Inner Harbor, which is why many of our guests keep returning to us year after year. It disappoints us to hear if the Starbucks coffee machine malfunctioned during your stay, and hope you were able to get some coffee from B'More Bistro instead. We are happy to learn that the complimentary cooked-to-order breakfast continues to exceeded expectations each time you stay at an Embassy Suites hotel.
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Baltimore, United States
1 review
Reviewed 17 August 2014

Stayed here for a convention. Had several friends along the room had space for us all the breakfast was wonderful and really helped. Only downside was the 4 elevators were VERY BUSY. The hotel was booked solid and moving out was a hassle but with a 40k person convention in town it is to be expected. Staff stayed calm and courteous despite the insane number of people.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 20 August 2014
Michael H- Thank you for your cooperation and patience during this busy time for us. Otakon is a very popular convention for Baltimore, but our team is well-equipped to handle the large number of guests in-house. We are happy that you got your monies worth, and look forward to welcoming you back again soon!
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Shenandoah Valley
Level Contributor
110 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 16 August 2014

This hotel is very nice overall, the staff was incredibly friendly, courteous, and professional. We requested an extra set of towels and housekeeping had them to our room in 5 minutes even on a weekend when they were at maximum capacity!

The rooms were clean, and nicely laid out, plenty of room for a family of four. Unlike other Embassy Suites rooms, there was no dividing wall between the bedroom and living room, so if you need that, call to make sure of the room layout. The bathroom was clean and neat The air conditioning was just right,

Try to get a room on a high floor facing to the east side, so you can see the Inner Harbor. Not that you'll spend much time in your room, you are in walking distance of the Inner Harbor, Camden Yards, and the north Charles Street entertainment district which features quite a lot of restaurants. We walked the area during the day and late at night.

There is valet parking, or a public lot next door, no problems.

Breakfast was very good, offering a wide variety of choices, the omelettes were made to order and delicious, and there was a lot of seating. The only negative about breakfast was there were not a lot of plates on hand, but the staff seemed to try to keep up with the breakfast crowd.

I did not use the internet, so I have no comment.

Overall, I recommend this hotel.

Room Tip: Try to get a room on a high floor facing to the east side, so you can see the Inner Harbor.
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Rahaal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 20 August 2014
Rahaal- We are delighted to hear how much you enjoyed our close proximity to Inner Harbor, Camden Yards, and the Charles Street district. It always makes our day to see that our associates exceeded expectations and left such a lasting impression on you. Thank you for recommending our hotel to fellow travel shoppers, and we look forward to serving you again soon!
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1 review
Reviewed 14 August 2014 via mobile

Got away from the beach to see the O's lay the hammer down on the Yankees and enjoyed a wonderful stay in this spacious room! Great work! Love that we were in walking distance of everything....despite the sketchy characters abound on the streets of "Charm City".

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PInnacleSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Embassy Suites by Hilton Baltimore - Inner Harbor, responded to this review, 16 August 2014
PinnacleSP- Great to hear that you caught the O's beat the Yanks during your time in Baltimore. It seems our hotel won you over with our convenient location and spacious guest room! We hope to see you again soon.
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Additional Information about Embassy Suites by Hilton Baltimore - Inner Harbor

Property: Embassy Suites by Hilton Baltimore - Inner Harbor
Address: 222 Saint Paul Pl, Baltimore, MD 21202-2120 (Formerly Tremont Suites Hotel)
Phone Number:
Region: United States > Maryland > Baltimore > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Baltimore
#14 Business Hotel in Baltimore
#31 Family Hotel in Baltimore
#32 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Baltimore - Inner Harbor 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
The Embassy Suites Baltimore - Inner Harbor is conveniently located in the downtown business district and near the Inner Harbor, National Aquarium, M&T Stadium and many other points of interest. The hotel offers spacious rooms and suites with luxurious bedding and thoughtful amenities. Enjoy a delicious meal at our on-site restaurant B'More Bistro or grab a cup of coffee at Starbucks. Wake up each morning to a complimentary breakfast and unwind at night at our evening reception. The hotel also offers a fitness center, seasonal outdoor pool, 24-hour business center and complimentary WiFi in public areas. ... more   less 
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Also Known As:
Tremont Plaza Baltimore
Tremont Plaza Hotel

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