If we had only stayed in our first room (Scarborough) this rating would have been much higher but our experience in the second room (Low Country) tainted our experience. We could only stay two nights in the better room due to availability but had asked the innkeepers to upgrade us from the Low Country Room should anything open up. Scarborough was spacious, comfortable, only complaint was the proximity to the firehouse two blocks down so when the trucks when screaming out of the firehouse at 2 am it awakened us. Low Country, however, had several problems which were not present in Scarborough. No night light for the bathroom, bedside flashlight had no batteries in it to sub for the missing nightlight. Clock wasn't working (told later it is on a switched outlet, ???). Wifi did not reach the room, had to go outside to a common hall to get internet access. Sisal rug was uncomfortable to walk on barefooted. Most importantly was the noise. At midnight, 1 am and 2 am we were awakened by someone walking overhead and turning on water, moving some furniture. Early in the morning the noise from the kitchen adjacent to the Low Country room woke us up from what poor sleep we could get. The next morning we were told it was probably the night staff who would have been in the tea room which was overhead. Then to add to the frustration, the Scarborough room had been left empty all night because the people scheduled for the room never checked in! Unlike our current B&B who called and emailed us to confirm our arrival and time, apparently the Ballastone staff did not try or could not reach them. One has to prepay for the room so the innkeepers tell me they are obligated to keep the room for a reservation no matter the lateness of the hour. Frustrating because had we been able to stay in the room, the no show people would have been happy at not having to pay for an unused room and we would have been happy staying in the better, quieter room which we would gladly have paid for. The staff here are wonderful, very apologetic, tried to make things right, credited us the cost of the Low Country Room so we have no complaints about the staff whatsoever. Their service recovery was good. The building is beautiful, well located for walking around Savannah. I wish we could give higher marks for our stay. Some suggestions: People travel with so many electronic gizmos that having no outlets for charging is a negative. All the other inns we stayed at on this trip had splitters on the wall outlets to allow multiple gadgets to be plugged in or provided power strips in convenient locations so you are not crawling under furniture to unplug lamps, etc to find a place to charge phones, computers. They did provide an extension cord but that only allowed two more plug ins. A wifi booster should solve the problems in the lower rooms in having no wifi in the room.
- Official Description (provided by the hotel):
- Escape to a romantic bed and breakfast in Savannah GA steps to everything in the center of the Historic District. Our Savannah GA B&B features delectable breakfasts every morning, high tea on sterling silver every afternoon, and evening hors d'oeuvres with drinks at the elegant antique bar. Our 4 Diamond Savannah bed and breakfast is dedicated to gracious southern service with top rate 24-hour concierge. Romantic suites, free off-street parking and a private elevator rival the offerings of other Savannah luxury hotels! ... more less
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- Also Known As:
- Ballastone Hotel Savannah