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“Good experience over Easter weekend”

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Residence Inn Savannah Downtown/Historic District
Ranked #18 of 113 Hotels in Savannah
Certificate of Excellence
Jupiter, Florida
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Good experience over Easter weekend”
Reviewed 5 May 2014

We had a very nice experience at the Residence Inn in the historic district over Easter weekend.

This hotel is located on the very western edge of the historic district, right next to the vistor center and railroad museum. The proximity to the vistor center is nice since that is where most of the tours originate.

The historic district of Savannah is not that large, so even though this hotel is on the edge, it really doesn't take much time to walk anywhere. The City Market is a 10 minute walk, River and Bay Streets are probably about 15 minutes away at a brisk clip, Bull Street (main north/south street) is just a few minutes away as well.

The room itself was very clean and comfortable with the exception of the hard bed which seems to be common in all Residents Inns (Courtyard and Renascence hotels have softer and more comfortable beds, to me at least). The breakfast is decent: a slight step up from the typical fare at Residents Inns. The seating area in the lobby for breakfast, and just hanging out, is very comfortable too. There is a small bar/tavern area that opens for a few hours each night as well.

The staff was terrific and very helpful in suggesting places to eat and directions.

The only negative is the parking situation: when we first pulled in, we couldn't really figure out where to go to have the valet take the car. After parking in a bank parking lot across the street and walking over to the main entrance, the valet gave us instructions: there's no real 'turn off lane' as is common in many urban hotels. But that's just a small nit pic: the valets were extremely nice and helpful once we got the car parked and had it brought around (a couple of times).

There is a gas station/C-store next to the hotel making it easy to pick up soda, snacks, etc.

Because the hotel is just a bit off the beaten path adn not located right in the heart of the historic district or right on Bay street, we found the rates were quite a bit less expensive than other comps. Since Savannah is so 'walkable' and the vistor center busses are close by, the lower room rates attracted us.

I'd stay here again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank harleyscubadude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
savdv, Manager at Residence Inn Savannah Downtown/Historic District, responded to this review, 29 October 2014
harleyscubadud - Brown_Eyes1977 - Thank you for sharing your experience at the Residence Inn Savannah Downtown/Historic District.

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon

Willie H. Alls
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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685 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
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English first
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 May 2014

I stayed here for a 12 day stint on business. The staff was friendly and accommodating. My fellow travelers and I were greeted by cordial front desk staff. The valets are very warm and quick to bring the vehicles around. The morning ladies at the breakfast area also greet guests with a smile and are helpful. Crystal, the evening bartender, is quick with a smile and she keeps friendly conversation going. The rooms were plenty large, with satisfactory furnishings; a kitchenette with full fridge and dishwasher, dinette table, desk, fold out love seat, full size panel TV, king bed, storage areas for luggage and clothing. Watch out in the showers; they are slippery. I recommend the hotel add some sort of anti-slip coating to the tub. Overall, the stay was a positive one.

Room Tip: The cottages are nice, affording the traveler a little more privacy, though if you have a guest abov...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B Geoffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
savdv, Manager at Residence Inn Savannah Downtown/Historic District, responded to this review, 29 October 2014
B Geoffrey B - Thank you for taking the time to share feedback on your recent stay at the Residence Inn Savannah Downtown/Historic District. Our goal is to provide a unique and memorable guest experience. We take great pride in serving our guest and are delighted to hear that we met your expectations.

Thank you for your loyalty to Marriott! We look forward to having you as a loyal guest and will see you on your next trip.

Willie H. Alls
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 April 2014

We stayed here for two nights on a trip up and down the Georgia coast. Beautiful hotel in a great location. Walking distance to pretty much everything in the downtown Savannah area, but you do have to walk which we don't mind. The staff was extremely friendly and helpful and the rooms were very clean.

Breakfast had a great selection and the happy hour was good and busy both evenings!

Would definitely stay here again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PDXORTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
savdv, Manager at Residence Inn Savannah Downtown/Historic District, responded to this review, 29 October 2014
PDXORTraveler - Thank you for taking the time to share feedback on your recent stay at the Residence Inn Savannah Downtown/Historic District. Our goal is to provide a unique and memorable guest experience. We take great pride in serving our guest and are delighted to hear that we met your expectations.

Thank you for your loyalty to Marriott! We look forward to having you as a loyal guest and will see you on your next trip.

Willie H. Alls
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, Florida
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 April 2014

We stayed here because we wanted a great downtown location. We were on the far side of downtown and to walk to River Street was a little hike. The transit bus stopped right in front of the hotel which made it convenient to get to downtown and it was free. The rooms were large and spacious. The morning buffet was average. The staff was friendly and helpful. There is valet parking for 12 per night and had a gated parking lot which was secure. The laundry facility was kind of small and if you didn't time it properly you will be waiting. The courtyard area was nice and it had a outdoor fire pit, however it was raining during our visit. The Crystal Beer Parlor was in walking distance which was nice. The concerns were this: There are many hotels in the downtown area and if you want to be in the middle of everything do a little more research. We were chatting with a Savannah Patrolman as far as safety concerns and he did not suggest walking around that area late at night, but if you are with your family you probably wont be doing that anyway. I should have remembered what my mother always told me and take your Lysol spray with you to any hotel. Although the rooms appeared very clean I got a very bad case of athletes foot, so take your spray and wear your sandals. The hotel choices are many downtown , so do your research and choose what's best for you location and amenity wise

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gregg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
savdv, Manager at Residence Inn Savannah Downtown/Historic District, responded to this review, 29 October 2014
Gregg W - Thank you for taking the time to share feedback on your recent stay at the Residence Inn Savannah Downtown/Historic District. Our goal is to provide a unique and memorable guest experience. We take great pride in serving our guest and are delighted to hear that we met your expectations.

Thank you for your loyalty to Marriott! We look forward to having you as a loyal guest and will see you on your next trip.

Willie H. Alls
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 April 2014 via mobile

This hotel was great for us. We had 4 adults and 2 large dogs and the accommodations were great. I have stayed in other Residence Inns that smelled bad but this one was really clean. The breakfast buffet was disappointing but evening appetizers and drinks were good. The valet and staff gave us excellent recommendations for dinner too.

Stayed April 2014, travelled on business
Helpful?
2 Thank CindyM282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
savdv, Manager at Residence Inn Savannah Downtown/Historic District, responded to this review, 29 October 2014
CindyM282 - Thank you for sharing your experience at the Residence Inn Savannah Downtown/Historic District.

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon

Willie H. Alls
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
Level Contributor
222 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 5 April 2014

We have mostly positive experiences from our stay at the hotel. On the plus side, we loved the location. We could walk to anywhere without being caught up in the busyness of the waterfront. Also the pool and area were very nice and very well kept. We really enjoyed our dips in the pool and our stay in the pool area. The room was comfortable and we slept well. The staff was friendly, especially the valet parking attendant. I thought he was outstanding! (I don't have his name but he was a small, short dark man.) On the negative side, the housekeeping left something to be desired. When we got there, the stand to put our suitcase on was broken (badly) and it was obvious it hadn't been looked at. The dishwasher had been left mid-way through its cycle and it was beeping constantly. We complained and both of those were fixed. Also on the one day where the maid came, she collected the garbage in one bag and left it on the kitchen counter! (Perhaps the maid was having a bad week, I don't know...) Anyway other than the maid service, the place was good. I should also add the hotel is about 100 ft from one of the visitors' center where the tour busses (trolleys) leave from. Also about 100 ft away is The Distillery which is a great little place for food and craft beers. It was recommended to us by the front desk and we ate there 3 times in 3 days!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SergeOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
savdv, Manager at Residence Inn Savannah Downtown/Historic District, responded to this review, 29 October 2014
SergeOttawa - Traveler - Thank you for taking the time to share your recent experience at the Residence Inn Savannah Downtown/Historic District with us. I was pleased to hear that you found our staff to be friendly and informative and that you enjoyed our location and our pool.

As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon

Willie H. Alls
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 April 2014

Conveniently located to walk the historic district. Very clean facility and Room # 317 was spacious and spotless. Staff was very friendly and accommodative to any need we had. Best breakfast buffet of all the Marriott extended stays we've visited. Because of city location Marriott valet parking ($12.00) is recommended, and is right across the street from the Inn in a securely fenced and monitored lot. Savannah historic district is a great walk with a combination of beautiful private residences, wonderful public architecture, endless parks, and many restaurant choices. If you prefer to ride, a historic trolley tour starts about a block from the inn.

Room Tip: Room #317 was quiet and spacious
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
savdv, Manager at Residence Inn Savannah Downtown/Historic District, responded to this review, 29 October 2014
SU70 - Thank you for sharing your experience at the Residence Inn Savannah Downtown/Historic District.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Residence Inn Savannah Downtown/Historic District and we hope you choose to stay with us again whenever your travel needs bring you back to Savannah.

Willie H. Alls
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Savannah Downtown/Historic District

Property: Residence Inn Savannah Downtown/Historic District
Address: 500 W Charlton St, Savannah, GA 31401-3109
Region: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Savannah
#16 Romantic Hotel in Savannah
#19 Family Hotel in Savannah
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Savannah Downtown/Historic District 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Residence Inn Savannah Downtown/Historic District Hotel Savannah

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