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“Best Customer Service Ever!”

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Hampton Inn & Suites Savannah/Midtown
Ranked #32 of 113 Hotels in Savannah
Certificate of Excellence
Savannah, Georgia
2 reviews
“Best Customer Service Ever!”
Reviewed 8 February 2014

Clean, Friendly and best customer service ever! Felton was courteous, friendly and more than accommodating! The staff overall were friendly, and diligent workers. Would most definitely stay here again and again! Ms. 29.

Room Tip: ask the staff!
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  • Stayed February 2014, travelled with friends
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Helpful?
Thank nanenough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,284 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
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  • English first
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English first
New Castle, DE
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 February 2014

When my sister, niece and I arrived at this hotel we were very happy about the covered parking and the man at the front desk was very nice. But when we got to our room it reeked of cigarette smoke. I called to the front desk and the gentleman immediately made plans for us to get another room. He sent up another employee, Bruce Kimble, with the keys. But there was not another room with three beds. I was concerned that we had paid for the larger room. The front desk clerk offered us two free dinners at the next door sister Hilton since we had booked and paid through a secondary service and a refund was not possible.

When Mr. Kimble arrived, we told him of the problem with the number of beds and he made it his mission to get a third one into the room. And this was not just a roll-away. It was a read bed-very comfortable and roomy. He had to move around a lot of the furniture in the room to fit the bed in--which he did with incredible good humor. He then walked us the the restaurant next door to make sure we were able to find it.

I would highly recommend this hotel for its service and friendliness. And when you go, say hello to the delightful Mr. Kimble for us.

  • Stayed February 2014, travelled with family
    • Value
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Helpful?
1 Thank alice_riehl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 7 February 2014

I made a quick trip to Savannah to attend a friend's wedding there. I needed an early checkin so that I could freshen up before the wedding. Guests relations called me an hour before I arrived to let me know my room was available. This made my stay that much more satisfying.

  • Stayed February 2014, travelled as a couple
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    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Somile680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fayetteville, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 6 February 2014

This was an excellent hotel to stay in. Although, it is not in mainstream Savannah the location is ideal for those who want more low key stays as it is very close to all the attraction Savannah has to offer.

  • Stayed January 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Felica N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marietta, United States
1 review
Reviewed 5 February 2014

I enjoyed my stay. Lots of places to eat in that area. Loved that they have a heated pool, washers and dryers. I would stay there again. The staff was very nice and the rooms are clean. Loved the breakfast and free internet.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Regina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 February 2014

I had prebooked a stay here in advance to get the lower rate, which isn't something I'd normally do during winter months because they're usually non-refundable, knowing that mother nature can interfere with travel plans. I thought I'd be safe thinking I was traveling to GA and there wouldn't be an issue. Sadly I was traveling during the "deep freeze" (which was pretty laughable coming from the northeast) and our flight was cancelled. I assumed I'd be out the money for the first night at the hotel but the staff was great and worked hard to get my money back for me as the weather is obviously out of my control. The hotel was very clean (there were a few carpet stains in the room, but they were obviously stains and not recent spills) and breakfast was great, I'd go back again.

  • Stayed January 2014, travelled with family
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Helpful?
1 Thank Erin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 February 2014

Stayed here for 3 weeks while on business. The hotel staff was great and very accommodating. Since I travel often is was quite refreshing to have such a wonderful experience. I would definitely recommend this hotel to anyone staying in the area.

  • Stayed January 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichaelD144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Savannah/Midtown

Property: Hampton Inn & Suites Savannah/Midtown
Address: 20 Johnston St, Savannah, GA 31405-5501
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Savannah
#13 Family Hotel in Savannah
#13 Romantic Hotel in Savannah
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Savannah/Midtown 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Savannah/Midtown hotel is where you want to stay. Ideally situated in Midtown Savannah, our hotel is located only three miles from the historic district and within walking distance of many fashionable retailers and well-known restaurants. Ask our Concierge to make reservations and recommendations for Savannah's area attractions. Our hotel offers four flexible event rooms able to accommodate up to 200 guests. Let our expert catering and events team take care of the details, including a personalized menu for your occasion from our celebrated executive chef. Spacious, welcoming and clean guest rooms await your arrival at Hampton Inn & Suites Savannah/Midtown. We offer hotel-style comfort with a range of home-like amenities including a 37-inch LCD TV with high definition channels and free WiFi. Stretch out in one of our spacious studio suites with additional amenities including a wet bar, microwave, refrigerator and sleeper sofa. These oversized rooms are 50% larger than a standard guest room, a great way to upgrade your stay. Start the day off right with Hampton's free hot breakfast, featuring a range of delicious hot options including fresh waffles and oatmeal. ... more   less 
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Also Known As:
Hampton Inn And Suites Savannah Midtown
Hampton Inn & Suites Savannah Midtown Hotel Savannah

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