We are Hilton Diamond members and reserved this hotel months ago, supposedly a non-smoking room. Our room smelled so horrible so we called the front desk. Their response was , "Oh, well, you are next to a smoking room so it's just the ventilation system." She would not move us. My bronchitis became so bad that I had to call my doctor and have him call me in a prescription for another nebulizer. We ended up staying out of the room except to sleep, rather than enjoying our evenings in the hotel. We checked out at 7:00 this morning and I have already a called my doctor - again. I advised the lady at checkout of our problems (now the 3rd person we notified) and her response was an "oh well." Why didn't we check out? We had business in the area all weekend and there were no other hotels available. We've been loyal to Hilton for many years, but many it is time to reconsider. This was total disregard for the customer.
- Official Description (provided by the hotel):
- We are proud to be the only Embassy Suites in Savannah, Georgia. For our guests who are looking for a centrally located property with plenty of bells and whistles, but not at the bells & whistles price, we are here to serve you. We offer the complimentary cooked-to-order breakfast that you know and love at Embassy Suites, as well as the evening Manager’s Reception, and complimentary high-speed internet. Additionally, our casual 145 Mulberry Café is open for lunch and dinner, and serves fresh entrees, sandwiches and salads, many of which are prepared for our on-the-go travelers.Our guests will surely enjoy the spacious 2 room suites, designed with 2 bathroom entrances. A standard not found at most other hotels; our guestrooms feature kitchenette centers with bar sinks, microwaves, and mini-refrigerators. The well laid-out floor plan of our guestrooms encourages the business traveler to maximize their workspace with a large work desk and ergonomic chair. A flat-screen TV in both the bedroom and living areas provide the at-home convenience for the leisure travelers as well. ... more less
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- Also Known As:
- Embassy Suites Savannah Airport Hotel Savannah