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Embassy Suites by Hilton Savannah Airport
Ranked #19 of 113 Hotels in Savannah
Certificate of Excellence
waxhaw, United States
1 review
“last minute”
Reviewed 15 June 2014

Going back again. convenient to Savannah This was a last minute stop on our way home from the Florida Keys. Such a nice hotel I will go back for a longer stay and see what Savannah has to offer. I already know this hotel will make for a good nights sleep and a short drive to the city.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kenneth A T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDOS, Director of Sales at Embassy Suites by Hilton Savannah Airport, responded to this review, 16 June 2014
We are glad that you stopped in and even more pleased that you will be coming back! You will love Savannah! We are in a great location so exploring the Low Country of South Carolina is real convenient too! Thank you very much for the wonderful comments and for staying with us. We look forward to your next visit.

All the best,
BobB
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Tampa, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

If you are not staying in the historic district, stay here. Area around is developing with a large choice of places to eat and things to do. Right off I95 and away from down town traffic. Airport is very easy to access.

  • Stayed June 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDOS, Director of Sales at Embassy Suites by Hilton Savannah Airport, responded to this review, 16 June 2014
Thank you Mr. Robert P for staying with us and for sharing your experience! We are a great alteranative for those not wishing to stay in the Historic District of Savannah, but we are close enough for those that want to visit there. You are correct when you say the ara around is growing new shopping and restaurants are now open and a new waterpark and outlet mall are under construction. We look forward to your trip and to having you stay with us again.

Thanks and all the best,
BobB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
illinois
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2014 via mobile

Stayed here for six nights. Have a child with autism who needs afternoon naps. Went out each day at 8 to 8:30 and asked repeatedly to have our room cleaned by two when we returned. This was never done. Each day we would return between 2:30-4 to an untouched room. Spoke to management. Spoke to housekeeping and even had our account noted with this request and yet each day we would have to go back and sit in the lobby and wait for our room to be cleaned so we could put our daughter down for an uninterrupted nap. Because of the delays and ineptitude this never happened. They wouldn't even tell us when the room was done. We had to keep checking ourselves. In addition the rooms are climate controlled so if you wish to sleep at any temp below 72 this will not be possible. The lowest we could turn the thermostat
down to was 65 but it never got cooler than 72. The temp outside was 95 with 105 heat indices. This was supposed to be a relaxing vacation but it turned out to be everything but that. But the way writing this as we still wait in the lobby for our room to be cleaned. It is 3:30. We've been here waiting for 45 minutes.

  • Stayed June 2014
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Helpful?
4 Thank kristalyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDOS, Director of Sales at Embassy Suites by Hilton Savannah Airport, responded to this review, 12 June 2014
Ms. Kristalyn: I have to say I am shocked and for the first time at a loss for words. I deeply apologize for this apparent total breakdown in communciation and service. This is so out of character for our staff. I have copied our Director of Housekeeping and Front Office Manager as well as the remainder of our hotel management team. You can imagine that this will be the focus of discussion and cause for action. We appreciate you staying with us and for sharing your comments.

All the best,
BobB
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Detroit, United States
1 review
Reviewed 9 June 2014

The clerk was about to give away our rooms even after we called and told them we would be checking in late. On check out the clerk could not explain to me the billing. Overall, I love the Embassy Suites but this experience was very disappointing. I plan to return but you must train your staff better.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Darrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDOS, Director of Sales at Embassy Suites by Hilton Savannah Airport, responded to this review, 10 June 2014
I appreciate your comments and very much regret you had a less than pleasant experience at our Front Desk. I will be sure to pass the information onto our Front Office Manager to review with her staff. We normally do hold rooms for late arrival as long as the reservation is guaranteed with a valid credit card so we will be sure look into why there was this breakdown in procedure. We very much appreciate you staying with us and the fact that you are willing to give us another try the next time you are in the Savannnah area.

Thanks and all the best,
BobB
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Warwick
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 June 2014 via mobile

Late check in with lots of work to do and perfect suite! Quick checkin/out, friendly staff everywhere, Wifi, desk, comfy chair, room service prompt, hot entree, iced drinks, comfortable, clean bed and bath with good quality linens, toiletries, dryer, iron, quiet hall/location, great breakfast, worth every penny!

Stayed March 2014, travelled on business
Helpful?
1 Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDOS, Director of Sales at Embassy Suites by Hilton Savannah Airport, responded to this review, 10 June 2014
Well gee, Kelly W. you could have at least mentioned the great workout area, indoor pool and excellent meeting facilities too. Then you would have covered all of the bases for us! :-) What a great review! Thank you very much for staying with us and for sharing your comments. I hope you will make it back to Savannah for another stay with us. Next time though, hopefully a little less work and a lot more play!

All the best,
BobB
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1 review
Reviewed 7 June 2014

The staff was extremely helpful when I realized I lost an important item after checking out. They did not ignore my plea for assistance. I was grateful for their concern and communication. Thankfully I found the item after returning home but I felt they made every effort to search the room and other areas of the hotel.

  • Stayed June 2014, travelled solo
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 391annettew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDOS, Director of Sales at Embassy Suites by Hilton Savannah Airport, responded to this review, 9 June 2014
Thank you very much for staying with us and for sharing your comments! Our staff is very diligent with our Lost and Found items trying to be sure all is returned that is left behind. We were glad to hear that the item was found. Thank you again for staying with us and we look forward to your next trip.

All the best.
BobB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, NC
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 June 2014

great newer hotel with nice suites. They did seem smaller than some other Embassy suites I have stayed in but still very nice. Like the layout of the bathroom having door from living area and bedroom. (very convenient if you have someone on the sleeper sofa) Nice breakfast area with several stations. Breakfast area on the cooked to order area was a little crowded but they had signs warning you of this. Great location right off the interstate and close to other restaurants and about 15 minutes to downtown Savannah. Would stay here again.

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
Thank kjclt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESDOS, Director of Sales at Embassy Suites by Hilton Savannah Airport, responded to this review, 9 June 2014
Thank you for making that quick visit to Savannah and including us in your plans. It is great to hear that you enjoyed the hotel and our services. Yes we are a tad smaller that the traditional Embassy Suites. We are one of the first hotels built in the new design the brand adopted a few years ago. It is good to hear you liked the layout of the suites. You will have to come and visit again and hopefully will be able to stay a little longer.

All the best,
BobB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Savannah Airport

Property: Embassy Suites by Hilton Savannah Airport
Address: 145 W Mulberry Blvd, Exit 104 Off I -95, Savannah, GA 31407-3505
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Savannah
#10 Romantic Hotel in Savannah
#14 Family Hotel in Savannah
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Savannah Airport 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
We are proud to be the only Embassy Suites in Savannah, Georgia. For our guests who are looking for a centrally located property with plenty of bells and whistles, but not at the bells & whistles price, we are here to serve you. We offer the complimentary cooked-to-order breakfast that you know and love at Embassy Suites, as well as the evening Manager’s Reception, and complimentary high-speed internet. Additionally, our casual 145 Mulberry Café is open for lunch and dinner, and serves fresh entrees, sandwiches and salads, many of which are prepared for our on-the-go travelers.Our guests will surely enjoy the spacious 2 room suites, designed with 2 bathroom entrances. A standard not found at most other hotels; our guestrooms feature kitchenette centers with bar sinks, microwaves, and mini-refrigerators. The well laid-out floor plan of our guestrooms encourages the business traveler to maximize their workspace with a large work desk and ergonomic chair. A flat-screen TV in both the bedroom and living areas provide the at-home convenience for the leisure travelers as well. ... more   less 
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Also Known As:
Embassy Suites Savannah Airport Hotel Savannah

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