Was wonderful and excited to get an upgrade but it all fell apart.
First they lost our reservation and was upgraded right next to a trailer park. Our room had busted doors and painted blacked out windows.
Second.... My friend and I stayed there and was locked out of our hotel room. Mind you, my friend is 7 months pregnant and couldn't get the key to let us in. Stayed up till 6 am banging on the doors and ringing the bell for service and no answer. Tried calling multiple numbers and still no answer. Ridiculous!! So we stayed at another hotel for one night because there was no hope.
Third.. went back around 8:30 am (exhausted and irate) to try and get SOME SORT OF SERVICE and was told that if we didn't leave the property we would get the cops called. All we wanted was our things and a refund for one night. That is ALL. But no refund and got completely nowhere with these people.
NEVER EVER STAY HERE! CUSTOMER SERVICE WAS HORRIBLE AND THEY DID NOT EVEN CARE! I will never recommend anyone (especially expecting mothers to stay here)
- Official Description (provided by the hotel):
- American Inn and Suites in Savannah features 44 guest suites that feature a full kitchenette, dining area, living room, and your choice of one bed, two beds, or four beds. Our property also features complimentary high-speed Internet to help you stay connected on the go. Whether you're in town for business or leisure, you'll enjoy our spacious rooms loaded with all the modern amenities, including premium cable television with HBO, telephone, and guest laundry. ... more less
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- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, 5viajes2012 S.L., Travel Republic (UK) and Cancelon so you can book your American Inn- Savannah / Garden City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.