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“Great hits and a few misses” 3 of 5 bubbles
Review of Westin Savannah Harbor Golf Resort & Spa

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Westin Savannah Harbor Golf Resort & Spa
Ranked #28 of 113 Hotels in Savannah
Certificate of Excellence
GreenLeadersPlatinum level
Cedar Rapids, Iowa
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great hits and a few misses”
3 of 5 bubbles Reviewed 2 January 2014

I gave this hotel 3 stars though it could easily be a 4 or 5 star with some small improvements. First, the good: the Midnight Sun restaurant was really nice though we only had dessert and after-dinner drinks one evening around 9 p.m. Both were very good, as well as the service. Another plus: the rooms are well-insulated. When we checked in and went up to our room (8th floor on the river side, beautiful view especially at night), we heard what sounded like a small party going on next door. Even with their door closed we could hear some shrieks of loud laughter and talking--uh oh! But once in our room we didn't hear any of it thankfully. Rooms are a decent size and there is plenty of counter space in the bathroom. The shower head is a nice rainshower type with an additional hand-held wand option. There are large, thick towels with a comfy robe for you to use (though only one). Last but not least, the golf course is phenomenal!
The negatives for us were the lack of southern charm in the customer service: I called around 2 p.m. to see if our room was ready for check in and the gal that answered seemed perturbed with the call/question. Nope, won't be ready until 4 due to high turnaround that day. We arrived at 4:15 and they still had to call to see if the room was ready. This was after we stood in the SPG preferred customer line which was considerably SLOWER than the regular line. There were no additional, small amenities in the room for being an SPG member; most other Westins and W hotels have had at the very least 2-3 complimentary water bottles. Finally, we ordered room service twice: once for breakfast and once for dinner during our 2-day stay. Both times the food was not appropriately hot/cold. The grits were room temperature (and lumpy) at breakfast and dinner, the ice creams we ordered at dinner were both more than half melted, and the breakfast eggs were far from hot. Because both meals came to $160 total, we found this to be the biggest disappointment of the stay.
In a nutshell, we will go back to play some golf but we didn't feel like a valued customer as a hotel guest.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank imstillthird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 4 February 2014
Thank you for sharing your review and for choosing The Westin Savannah Harbor Golf Resort & Spa. While I am happy to hear that your golf experience at The Club at Savannah Harbor was positive, I am dismayed at all our opportunities to recover your positive stay. I apologize that we were unable meet your service and in room dining expectations. We do offer a wide array of benefits for SPG members and they should have been offered. We will use your feedback to improve with immediate action. We hope to welcome you back and restore your faith in our property.

Be Well,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,868 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (663)
Date | Rating
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English first
Macon, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 1 January 2014

Really wanted to be able to write a glowing review of this place. It's a beautiful property and offers a free water taxi over to River Street. But it's a "pet friendly" resort with apparently no procedures to deal with pet owners who break the rules and so other guests suffer the consequences. From the time we checked in around 4 until they finally agreed to let us move to another room at almost midnight, whenever we were in the room the dog across the hall was barking. We went down to the concierge right after check in and told them, and the lady's attitude was basically that wasn't her area to deal with. We called guest services after dinner and they sent a security guard, who knocked on the door (which of course prompted more barking) and he said the people were not there and there was nothing he could do (not supposed to leave dog in the room unattended). We called again after 10, more of the same "sorry, nothing we can do" and finally just before midnight my husband went down to the front desk and demanded that they move us or the dog. They allowed us to move, but it should not have taken FOUR times before they did something. The folks in the room next to us had also been complaining, to no avail. I can't imagine this is the first time this has happened, so why don't they have procedures to handle it instead of shrugging and telling the sleepless guests "sorry" - which is infuriating.

Room Tip: Ask for one on a floor with no pets, unless you have a pet.
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  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Amy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 3 February 2014
Thank you for sharing your review and for choosing The Westin Savannah Harbor Golf Resort & Spa. I apologize that we were unable to meet your room expectations and we will use your feedback to improve. It is truly troubling to hear that our staff was unable to accommodate your repeated requests for assistance in this matter. We hope to welcome you back and restore your faith in our property.

Be Well,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Levittown, Pennsylvania, United States
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

Attended a Wedding here and stayed over two nights early in December. We got a room that was facing the golf course and the bridge. The entire hotel is gorgeous and decorated nicely for the holidays. They even had a gingerbread house contest in the foyer which was neat to look at. I absolutely loved the Westin Heavenly Bed - it was probably the most comfiest hotel bed I have ever slept in. The free ferry is very convenient to get across the river to explore downtown Savannah though it takes a bit of your time up... about a half hour. But its better than having to drive over the bridge and parking. The Wedding Ceremony and Reception were also very well done. Food was great. Especially loved the late night snacks/desserts. Overall, I had a great experience and would definitely recommend.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ashley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 3 January 2014
Thank you for sharing your amazing review and for choosing The Westin Savannah Harbor Golf Resort & Spa. I am delighted to hear that you slept well in the comfy Heavenly Bed, explored the city using the free ferry, and enjoyed the wedding! I am elated that we were able to provide a Five Star experience and we hope to welcome you back upon your return to our fine city.

Be Well,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

This hotel and resort is amazing. I always love the Westin Brand and they nearly exceeded themselves with this resort. The hotel itself is gorgeous and consistent with the brand, as were the rooms. The resort amenities are great from a world-class golf course to the spa, gym, pool, hot tub, etc. The view from our room overlooked the Savannah River. Also, the hotel offered all day ferry service from the hotel and resort to across the river for the downtown district. The pool, hot tub and outdoor fire pit area was very relaxing and luxurious. The kids activities went on and off throughout the day. Our kids won the "Amazing Race" that was going on that day and got a great little gift pack complete with a backpack, water bottle, smores kit, and travel passport with stickers.

All in all, I would highly recommend this location for a great family vacation.

Room Tip: Ask for a River View Room.
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  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amywhetzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 3 January 2014
Thank you for sharing your amazing review and for choosing The Westin Savannah Harbor Golf Resort & Spa. We are always pleased to learn that guests found our property gorgeous, amenities world-class, and service consistent with the brand. I am elated that we were able to provide a Five Star experience and we hope to welcome you back upon your return to our fine city.

Be Well,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sumterville, Florida
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 December 2013

Very nice hotel. They gave us a free upgrade, plus they allowed us to check in early. Beautiful view of the river. Loved watching the ships go by. They have fairy that takes you back and forth to Savannah. Planning on staying there again.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Melissa33585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 3 January 2014
Thank you for sharing your review and for choosing The Westin Savannah Harbor Golf Resort & Spa. It is encouraging to hear that our staff was able to upgrade your experience and that you were able to enjoy the spectacular views of Savannah. I am elated that we were able to provide a positive experience and we hope to welcome you back upon your return to our fine city.

Be Well,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 29 December 2013

The hotel overall is clean, with efficient service and easy self-service parking. It sits on an island across the river from Savannah with a ferry so you don't have to drive. The rooms are comfortable and clean but nothing special. This is a good hotel for a business meeting, which was the reason I was there. The conference rooms are spacious and have good acoustics for speakers. The food served was average - what you would expect for a business meeting. However, for a vacation or special occasion I would not consider it as it was nothing special. I guess I expect more from Westin.

Room Tip: Choose a room on the golf course side of the hotel. The river can be noisy with boat horns sounding...
See more room tips
  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 88MM88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 3 January 2014
Thank you for sharing your review and for choosing The Westin Savannah Harbor Golf Resort & Spa. I am happy that you were satisfied with the efficient service, parking, and ferry. We hope to welcome you back upon your return to our fine city.

Be Well,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Fl
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 27 December 2013

Right on the river, this hotel was beautiful! We took our two small children with us. They have some nice events each day like smores by the firepit at 7pm. This hotel is across the river from the historic district with all of the shop and restaurants so you need to take the water taxi across (free) or taxi cab ($13) Definitely recommend this hotel!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stephp6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinDave, Public Relations Manager at Westin Savannah Harbor Golf Resort & Spa, responded to this review, 2 January 2014
Thank you for sharing your review and for choosing The Westin Savannah Harbor Golf Resort & Spa. I am elated that we were able to provide a positive experience and we hope to welcome you back upon your return to our fine city.

Be Well,

David Moses
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westin Savannah Harbor Golf Resort & Spa

Property: Westin Savannah Harbor Golf Resort & Spa
Address: 1 Resort Dr, Savannah, GA 31421-7000
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Savannah
#9 Luxury Hotel in Savannah
#12 Family Hotel in Savannah
#18 Romantic Hotel in Savannah
#18 Business Hotel in Savannah
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Westin Savannah Harbor Golf Resort & Spa 4*
Number of rooms: 403
Official Description (provided by the hotel):
Southern charm meets modern luxury at the Westin Savannah Harbor Golf Resort & Spa, in the heart of the historic Savannah River District. Savannah's premier resort is the prime location; not far from fantastic shopping and nightlife, but removed just enough for tranquility. Enjoy complimentary water ferry service to River Street, renovated guest rooms, meeting rooms and public spaces. The Resort is adjacent to International Trade and Convention Center, 20 min from the airport, 90-second ferry ride to River Street. Be well. Be Westin. ... more   less 
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Also Known As:
Westin Savannah Harbor Golf Hotel Savannah
Westin Savannah Harbor Golf Resort And Spa
Westin Savannah Harbor Hotel
Westin Savannah Harbor Resort
Savannah Westin

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