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“overpriced!”

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Courtyard Savannah Downtown/Historic District
Ranked #41 of 114 Hotels in Savannah
Reviewed 31 July 2011

Hotel was overpriced and we regretted not staying at the Hyatt because it ending up costing about the same to stay here. The hotel room was 175/night and there was no public parking so we had to pay $12 for valet parking. Our room was a handicap room which we were not informed of. It was so so and it was apparent the room hadn't been renovated in some time. There was no refrigerator or microwave so our leftovers from dinner went to waste. Breakfast was not included in our hotel price so we had to pay $10 a person to eat at the buffet downstairs.

  • Stayed: July 2011, travelled as a couple
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Thank amanda223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 August 2011

Good Morning: Thank you for your feedback regarding your stay. I'm sorry we did not meet your expections during your stay. This is certainly not the memory we want you to take away from your stay. I would like to discuss your stay in further datail. Also I would like to let you know we will be doing a full renovation starting in December this year! During this time, rest assured that your comfort and convenience are
as important to us as ever. Please contact me at either at cy.savdt.gm@marriott.com or [--].

Sincerely,

Sebastian Peralta
General Manager

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712 - 718 of 828 reviews

Reviewed 29 July 2011

This hotel was in a great location for touring historic Savannah on foot. The front desk personnel were very helpful. I would definitely recommend this hotel to others. Very quiet location. The rooms were very cool (temperature) and our room was very quiet.

  • Stayed: July 2011, travelled as a couple
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Thank kmf62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2011

Just a couple of blocks from the City Market, this Courtyard is very convenient for a couple night stay in Savannah. But what makes it stand out from the rest is its staff. From the kitchen staff to maintenance, from the valet staff to the front desk, each employee here makes you feel welcomed and wanting to come back again and again.

  • Stayed: July 2011, travelled on business
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Thank BMcCarthy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2011

The Courtyard by Marriott is a very nice hotel with excellent customer service. It is also within 10 blocks or less of River Street, Lady and Sons and as many parks as you would like. The one downfall (if you call it that) is it is valet parking only so you have to wait for them to bring it around and don't like others driving my cars.

Room Tip: Extremely Clean Rooms
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  • Stayed: July 2011, travelled with family
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Thank Cbrock25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2011

This hotel is very well managed, the front desk employee were very nice and pleasant to talk to, but the person that really exceeded the customer service ratings was Mr. Terrazo Smith Jr, he was very polite and extremely helpful.
This hotel is beautiful and very well kept, the rooms are cleaned and the breakfast was very good,! It was worth your money.
Rojas Family, Miami Florida

  • Stayed: July 2011, travelled with family
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Thank rojas63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2011

This hotel is in a good location, close to the DOT stop and trolley stops. The staff was accommodating, but the breakfast buffet was lacking. The only problem with this property is the outdated furnishings and the musty smell.

  • Stayed: July 2011, travelled with family
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1  Thank txin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2011

This is a great hotel, well situated for walking around the historic area. The rooms are HUGE and comfortable. It is older, so the decor is not up to date, but it is well kept and quite OK. Breakfast was average. Front desk staff were, however, disinterested and unhelpful.

Overall, I recommend it, but Marriott needs to train "hospitality" staff a bit better.

PS: The valet was very helpful indeed - perhaps he should be on the desk!

  • Stayed: June 2011, travelled with family
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Thank raindance01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2011

Good Afternoon: Thank you for your comments during your recent stay. We always strive for the great service you expect from Marriott. I will take your comments and follow up with our front desk staff so we may improve for the future. Thank you also for the nice comments about the valets, I will let them know about the positive impression they made on you. As a note we will be going through a full renovation at the end of this year! During this time, rest assured that your comfort and convenience are
as important to us as ever. If you would like to share any more comments please contact me directly. We hope you will stay with us in the future if you find yourself in Savannah again.

Sincerely,

Sebastian Peralta
General Manager
912-790-8287 or cy.savdt.gm@marriott.com

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Additional Information about Courtyard Savannah Downtown/Historic District

Address: 415 W Liberty St, Savannah, GA 31401-3917
Region: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Savannah
#29 Romantic Hotel in Savannah
Price Range: £99 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Savannah Downtown/Historic District 3*
Number of rooms: 156
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Also Known As:
Courtyard By Marriott Savannah Historic District Hotel Savannah
Courtyard Savannah Historic District
Savannah Marriott
Savannah Courtyard

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