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“Chilly, cheap but a good deal”

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Extended Stay America - Savannah - Midtown
Ranked #87 of 113 Hotels in Savannah
Wellman, Iowa
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Chilly, cheap but a good deal”
3 of 5 bubbles Reviewed 8 November 2012

I was happy to arrive and find a well maintained building in a decent area of town. I was so tired that I didn't complain until the next day about my lack of a blanket. I did get a blanket which was left at the front desk clerk's station.

The floors were extremely dirty. I couldn't walk from the bathroom to the bed which is a very short distance without getting my socks dirty.

I really like my privacy and I was happy that I was not bothered by people coming in my room to clean all the time. There were ample towels for my week and it was like having an apartment in town. It's close to a grocery store and to the Five Guys burgers place.

All in all, I thought it was a good value and I'd stay there again. I'd bring slippers the next time though.

  • Stayed November 2012, travelled solo
    • Value
    • Location
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Helpful?
Thank wataugaone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESH-RDO, Owner at Extended Stay America - Savannah - Midtown, responded to this review, 19 November 2012
I appreciate you taking the time to write a review of your experience with us. We do apologize for the inconvenience during your stay and hope to see you again ! We're using your feedback to better ensure that other guest don't encounter the same situation as you did. Thank you for your valued opinion and thoughts.
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168 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Charleston, South Carolina
1 review
1 of 5 bubbles Reviewed 26 October 2012

I normally dont comment on hotels because I dont feel like wasting the time. However this NASTY, GROSS, and SMELLY place is NO where anyone should stay. They should lite it on fire and let it burn! Dont mess around with the HIGH rates! There is a Marriot Town Place about a mile and a half away up Abercorn for the same money! The staff was nice enough but they are fighting a fire without any water. Extended Stay America will NEVER get my money again! Run and Hide!

  • Stayed October 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank Blakes132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESH-RDO, Owner at Extended Stay America - Savannah - Midtown, responded to this review, 19 November 2012
Thank you for taking the time to make us aware of your experience. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our staff. Given this commitment, it was with great concern that I read the rest of your account. You have my most sincere apologies that your stay wasn't totally enjoyable.
Our hotel prides itself on exceptional customer service. We know that you have many lodging choices in our area, so we see it as our duty to go the extra mile however we can. Not only is this my personal belief, but it is a guiding principle at our hotel. I have, therefore, reviewed with each staff member the importance of being professional and courteous to every one of our guests, no matter the circumstances.
Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
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Travellers are raving about these Savannah hotels

Savannah, Georgia
1 review
4 of 5 bubbles Reviewed 10 August 2012

We were buying a house, but had to leave our rental before our sale was final. We needed a place to stay with enough room for myself, my husband, and our 12 year old daughter. My husband is in a wheel chair so space was an issue. We also did not want to have to eat out every night. Extended Stay America gave us a full sized refrigerator and a stove that we could cook in our room.

Dexttre Mincey's staff was wonderful and took care of our every need! In addition, our daughter has autism spectrum and the staff was so great with her she was completely comfortable through out our entire stay. This was important to us and made quite an impression on us.

Previous to our move, we had visited several other affordable hotels in downtown Savannah, and were horrified and beginning to worry that we would be stuck in a dirty and unsafe place for the duration of our house purchase. Then we visited Extended Stay America and were greatly relieved!

It has to be understood that, being an extended stay place, that many construction crews working in Savannah from out of town or state need to stay there. Personally, I found them to be very friendly and befriended many of them during our stay there.

When all was said and done, we ended up having to stay at this facility for a total of 79 days and we did not have one bad day the entire time!

Thank you to Dextter, Pam, Kim, and all the staff who's names escape us -- our apologies. You were all great!

The Balmer Family

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
Thank LadyBalmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESH-RDO, Owner at Extended Stay America - Savannah - Midtown, responded to this review, 19 November 2012
I appreciate you taking the time to write a review of your experience with us. Your thoughts and opinions definitely help us here at Extendedstay America Savannah to better serve the guest. We look forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Joseph, Missouri
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 6 July 2012

I made reservations to stay in this hotel on June 19-22. Our family stays at value hotels (Super 8, Comfort Inn, Days Inn, etc.) while on vacation & do not consider ourselves picky! We have stayed at an Extended Stay in St. Louis, MO which was great but this place is not!! When I first walked into the hotel, there were about a dozen construction workers sitting outside enjoying a cold beer. I noticed several windows open and realized why the men were sitting outside - it was not as hot sitting outside as it was inside the hotel. I proceeded to our room with our daughter to check it out. When we arrived, the room was hot, carpet ripped, trash laying on the floor and bed, and the bedspread partially pulled back. The room was a non-smoking room but I know they were trying to cover the smell with air fresheners. The air freshener smell was so thick you could taste it in your mouth! There was no way we were going to stay in this hotel with 2 small kids. It felt incredibly dirty in this hotel! The hotel clerk was really nice & gave me a full refund. I'm really puzzled about the good reviews! I chose to book with this hotel because there were a few good reviews & thought the other bad reviews were posted by picky people. Our family is from the midwest and grew up on farms - not afraid of getting dirty but this place is really disgusting! Don't stay here - trust me!! The location is nice but there are so many more places to stay!!! Enjoy beautiful Savannah, don't ruin your vacation by staying here!

  • Stayed June 2012, travelled with family
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Helpful?
1 Thank Monica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Savannah - Midtown, responded to this review, 19 July 2012
Hi Monica,

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.

Please understand that we maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve.

Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hazlehurst, Georgia, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 28 June 2012

We stayed at this hotel on June 11, ONE NIGHT ONLY!! Because it was pure nasty!! We checked in went up to our rooms after being a the hospital all day with a family member, very tired, to find urine/body fluid stained sheets and comforters, floor was so nasty we could not take our shoes off, dirty toilet, tub had hair all in it. I went back down to desk to ask for another room only to find, that no clerk at desk at night time, really!!!!! I contacted the main hotel office on 06/12/2012, sent pictures of the awful mess, do you think they have bothered to respond to me, NO!! offered a refund?? NO. NEVER STAY HERE!!!! GROSS!!! They really need to get a new cleaning crew!

Room Tip: NOT AT THIS LOCATION, unless you like sleeping in urine/body fluids, or nasty rooms
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  • Stayed June 2012, travelled with family
    • Value
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Helpful?
2 Thank Jody W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Savannah - Midtown, responded to this review, 19 July 2012
Hi Jody,

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that our guests have multiple hotel choices, which is why we strive so hard to accommodate them with clean, comfortable rooms at an exceptional price. Clearly there was a regrettable error, of which I have made all of our staff aware, during your stay.

We would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I can assure you that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bonaire, Georgia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 June 2012

We recently returned from our trip from Savannah staying at the Extended Stay America on Abercorn. This is an awesome place to stay - the staff go above and beyond to make you feel at home away from home. They are very friendly, courteous and go above and beyond to make your stay the best. The rooms are spacious, big bathrooms, full kitchens and very very clean. It is very quiet at night time and the location is excellent. You are only about a 5 minute drive to Riverstreet/Market Square, 18 miles to Tybee Island and loads of shopping/eating all along Abercorn. You can not beat the price of this hotel for all the accomodations you get. I would definitely recommend this place!!!!

Room Tip: We always like to stay on the third floor facing Abercorn. I have stayed on the 2nd & 1st floor...
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  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
Thank wanda c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Savannah - Midtown, responded to this review, 19 July 2012
Hi Wanda,

Thank you so very much for your review of Extended Stay America Savannah - Midtown. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for your very kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 1 June 2012

My husband, my 8 year old son, and I stayed at this hotel during a weekend trip to Savannah and Tybee Island. We booked thru bid process with priceline so we didn't know what we were getting. The hotel is in so-so part of town. The property does not have a swimming pool which was disappointing.

The hotel room was clean and spacious. There was a full size fridge, stovetop, microwave, and coffee maker. There was not daily maid service unless you stay for 4 or 5 days. The bed was very spacious. The hotel itself was quiet and we slept well.

The hotel is not very close to the downtown/riverwalk area. It was pretty close to shopping areas, restaurants, and the Interstate. Another small issue was the outdated tv. We tried to hook up over video game system but the tv did not even have a/v input jacks.

  • Stayed July 2011, travelled with family
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Helpful?
2 Thank Shaloesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Savannah - Midtown, responded to this review, 19 July 2012
It was very kind of you to for take the time to publish a nice review of your stay at the Extended Stay America Savannah - Midtown. It's always satisfying to read constructive feedback from our valued guests, like you. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Savannah - Midtown

Property: Extended Stay America - Savannah - Midtown
Address: 5511 Abercorn St, Savannah, GA 31405-6903
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #87 of 113 Hotels in Savannah
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Savannah - Midtown 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), Booking.com, Odigeo, TripOnline SA, Extended Stay, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Extended Stay America - Savannah - Midtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Savannah Abercorn Hotel Savannah
Extended Stay America Savannah
Extended Stay Savannah
Extended Stayamerica Hotel Savannah
Savannah Extended Stay

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