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“Cheap run of the mill”

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Extended Stay America - Savannah - Midtown
Ranked #91 of 115 Hotels in Savannah
Reviewed 9 March 2013

Pro:
1) cheap like SUPER CHEAP. we found a deal online for $30 a night.
2) Hot water
3) Front desk was really nice.

Con:
1) the hotel smells like grease and seafood. It hits you like a wall when you come in
2) first room we received smelled like smoke, the whole third floor smells like smoke, even the nonsmoking rooms. HOWEVER the front desk was very nice and relocated us to a clean room on 1st floor.
3) the toilet spits back at you when you flush so close the lid :)
4) neighbors smoking in next room, nonsmoking room, smell came into our room. Front desk was really nice to personally camee to our room and spray our room too and give us some smell good!


So you defiantly get what you pay for. This is a bit further then the action in historic distric so keep that I mind!

  • Stayed: February 2013, travelled as a couple
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1  Thank Jann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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143 - 149 of 187 reviews

Reviewed 20 February 2013

The front desk crew is great. They will try there hardest to make sure that all guest have a enjoyable stay. There are two grocery stores within a block of the facility which is great as there are two burner stovetops, a full sized refrigerator and microwave in the rooms. They also allow you to have pets. Overall this place is a great value, especially for people lookinvg to relocate to the Savannah area. You can get anywhere in Savannah within 15 min from the hotel. The only downfall is that the wifi connection is quite slow.

  • Stayed: February 2013
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1  Thank mrsmiley2k3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2013

Room very clean nice policy with internet. Very nice front desk associates Kimberly. Pamela. Sheaunte. Dexter. Deneta all are very nice individuals answer all my questions comply to all my needs and are all ways avalible if i may need assistance

  • Stayed: January 2013
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Thank wicked56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESH-RDO, Owner at Extended Stay America - Savannah - Midtown, responded to this reviewResponded 29 January 2013

Thank you for choosing ESA Savannah as your place of lodging. We would also like to thank you for taking the time give us your feedback on your stay with us. It's always a pleasure to hear from the guest as it helps us as hospitality providers to get a better understanding of the things we are doing right and also on the things we can improve on. So again thank you for choosing ESA Savannah as your place of lodging and we hope to be able to serve you in the future.

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Reviewed 16 January 2013

Not the nicest place but good for a budget, the rooms are clean but basic and a bit cheap looking. Each room has a mini kitchen which saved us money on eating out. If you,re a couple and on a budget it's an alternative to hostels, or camping and the same price ( for two).

  • Stayed: January 2013, travelled as a couple
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Thank Bear F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESH-RDO, Owner at Extended Stay America - Savannah - Midtown, responded to this reviewResponded 29 January 2013

Sir, we thank you for choosing ESA Savannah as your place of lodging. I would also like to thank you for taking the time to post your valued comments on TripAdvisor. ESA Hotels uses these comments to better our service to the guest and also to see what we can do as a staff to become better Guest Service representatives for all customers. So again, thank you for your feedback and also for choosing ESA Savannah as your destination station.

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Reviewed 15 January 2013

The Manager, Dexter gave us a refund and assured us that the person would be dealt with, and so I hope this was a one time event with a particular employee and not a reflection of the hotel in general, but if anyone else received similar treatment, it is a management issue. We arrived on January 12th for a pre-paid room through Hotels.com. I first asked for a third floor room and was told no by the front desk person, (who gave her name as Shevanta Jones) and we were given a 2nd floor room instead. I assumed they were booked full, but there appeared to be at least half the rooms empty. When we got to our room we found that there was no soap or shampoo in the bathroom or anywhere else. My wife called down to Ms. Jones and asked that some be brought up. Ms. Jones replied that the hotel was out of soap. My wife suggested that she simply get soap from a vacant room. Ms. Jones said that this was not possible and "we were not going to get any." My wife demanded to speak to her manager. Ms. Jones said she was the highest level person there and the general manager would not be there until the morning.. My wife asked for the name and telephone number of the manager and was told she could not have it. My wife asked what would happen if an irate customer or a robber confronted her, who would she call. She said she would call the police but not call her manager until later and we could not have the manager's name or number. We were flabbergasted that someone this hateful could be working in a service industry. I had to call Extended Stay's 888 number and after not getting through to customer relations, I called sales and demanded to speak to a manager and not get transferred. I spoke to a supervisor I think named Cindy. She was courteous and said she would call the hotel directly and get our situation resolved. After waiting on hold for a few minutes, she told us that we would be receiving call from the manager and would be getting soap and shampoo. Ms. Jones then called and said that "her manager told her to go across the street and get some soap", which we inferred to mean that it was our fault that she had to go out of the way. We then received a call from the general manager Dexter. He was courteous and told us we would be receiving soap in a few minutes. I explained that the lack of soap and shampoo was trivial relative to the disgusting attitude and refusal to provide service of Ms. Jones. He assured me that the issue would be dealt with. He also stated he wished to speak with us directly in the morning, but we had to leave earlier than his arrival. Ms. Jones reluctantly brought soap and shampoo to our room. When we checked out, the person at the front desk called him and he told us we would be getting a refund through Hotels.com for our room. I feel that Dexter handled the situation professionally, but customers need to know that this event happened so that it NEVER happens again.

Other than this incident, the room was clean and comfortable. We wanted to visit tourist areas downtown and this hotel is pretty far from them and in a rough neighborhood but that was our logistics issue, not the hotel's. We did get woken up about 3am with some guys partying in the parking lot as well.

Room Tip: If Shevanta Jones is at the front desk, go to another hotel.
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  • Stayed: January 2013, travelled as a couple
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Thank mike r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESH-RDO, Owner at Extended Stay America - Savannah - Midtown, responded to this reviewResponded 29 January 2013

Sir and Ma"am, we thank you for choosing ESA Savannah as your place of lodging ! We also thank you for taking the time to give us your feedback on your stay with us. We take pride in providing all of our guest with the best stay possible. I would like to apologize for your inconvenience during your stay. We are much better than the quality of service you received while here and for that alone I do sincerely apologize ! If I could I would go back and make all wrongs right for you, but that's impossible. However in the future I can Make it Right for you and your wife. ExtendedStay America Hotels are big believers in Making it Right for our guest so if there's anything I can do to keep your mind open about my company please don't hesitate to contact me directly.

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Reviewed 29 December 2012

We were traveling late through Georgia and had made this reservation previously. I was not sure of the exact location, my since of direction is horrible, so when I called a second time to make sure I was going the right way at 1:30 am I thought I might hear a little something something but all I got was a pleasant helpful voice that seemed to want to help. In this day and age I was impressed.We got there and again the front desk lady was all smiles and ready to give us the key...very nice. The room was clean and neat (very acceptable to my wife who is the clean freak) and we slept without disturbance. We woke and went to check out. The lady there was also very friendly and efficient. Standing next to her was Dexter the hotel manager and when we said Hi we are the Chand,,, checking out Dexter spoke up and smiling asked how we liked our night in room 214? Not only were we impressed with the knowledge he had about his guest but we could surely see that he truly sets the example for his staff and they easily follow. I would recommend this location to anyone traveling close to Savannah. Have a good night...
Janet and Mark

  • Stayed: December 2012, travelled as a couple
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Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESH-RDO, Owner at Extended Stay America - Savannah - Midtown, responded to this reviewResponded 2 January 2013

WOW, what a way to share and express your experience ! I would like to say thank you from the bottom of my heart for the genuine words. We definitely appreciate you choosing ESA Savannah as your place of lodging. We strive on making all of our guest feel as welcome and relaxed as possible. It's a pleasure working with all the staff here and we are all honored and humbled by your kind words of gratitude. If you're ever in the Savannah area anytime in the future it would be our pleasure to serve you as guest again ! Keep Rockin Mark and Janet, your comments are the reason why we strive to be the best at what we do ! Happy New Years !!!!

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Reviewed 23 December 2012

With all my stays at Extended Stay America was home like. Its like an home away from home. The staff there are nice and polite. They make sure all of there guess are well taking care of. The staff in includes Pam, Kim, Lamarrah, Sheunta, Dex, and all of housekeeping staff that keeps the rooms and grounds clean for there guess when they arrive.

Room Tip: Corner suites are large and sunny
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  • Stayed: December 2012, travelled solo
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Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESH-RDO, Owner at Extended Stay America - Savannah - Midtown, responded to this reviewResponded 2 January 2013

Thank you for choosing ESA Savannah as your place of lodging during your visit to the area. We definitely appreciate you taking the time to go to TripAdvisor and post comments on your stay with us. The staff and myself take pride in service to our guest, so when we see things such this posted for others to read, it let's us know we are on the right track ! Again thank you for lodging with us and we hope we can be of service to you the next time you visit Beautiful Savannah GA.

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Additional Information about Extended Stay America - Savannah - Midtown

Address: 5511 Abercorn St, Savannah, GA 31405-6903
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #91 of 115 Hotels in Savannah
Price Range: £64 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Savannah - Midtown 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Extended Stay, TripOnline SA, Ebookers, getaroom.com, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Extended Stay America - Savannah - Midtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Savannah Abercorn Hotel Savannah
Extended Stay America Savannah
Extended Stay Savannah
Extended Stayamerica Hotel Savannah
Savannah Extended Stay

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