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“Vcation from HELL”

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Hilton Garden Inn Savannah Airport
Ranked #22 of 115 Hotels in Savannah
Certificate of Excellence
Reviewed 16 May 2014

Though we did get a great welcome on MONDAY from that point we somw how got lost. I told the front desk personal on 2 separate day's that the AC in the room was not working correctly. Later
on the same evening my wife was stopped at the desk and was told that the maintenance man
was in the room looking at the unit , he stated that he knew the unit was in working correctly and
it was our job to monitor the temperature ourself's. Well , this we tried to 2 nite's . What a mistake
that was. The unit ran , continuous ,'' non-stop'' both nite's . We damn near froze or baked. This will never happen again. Secondly , we are senior's and on the first nite's showering we both lost
our footing since the elevation in the tub and on the floor are several inches different . What a safety accident waiting to happen. On day 3 , we waited 6.5 hour's for our room to be made, since it was very hot and they were calling for rain we made our way back around NOON . We found that we could get back in around 300 pm. OH, WELL. Then , on day 2 we had almost , almost no toilet tissue in the room when we got back in around 700 pm. The nite gentlemen was
real nice about getting us new roll's. Added to this was the fact that my beds controls were broken and I was sleeping in a wheel barrel . There were very bad stains on the bed and skirting and the pillows were '' NOISY ,
CRACKLING '' .

Room Tip: Watch what you are getting. I heard some many times '' Sorry for your inconvenience '...
See more room tips
  • Stayed: May 2014, travelled as a couple
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1  Thank JOEBUD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Savannah Airport, responded to this reviewResponded 23 June 2014

I am terribly sorry to hear about your recent stay with us. I am glad that your first impresssion and welcome went well but feel we certainly dropped the ball during the remainder of your visit with us. Our goal is to ensure that we exceed expecation and that if there ever is an issue, we correct it right away and ensure that the guest is satisfied before they leave our doors. We have obviously failed you in this. I understand your frustration and do hope that you can give us another chance, on me. Please contact me directly at the hotel during your next trip to Savannah and I will personally make sure that you have a much better stay, once typical of our standards here at the HIlton Garden Inn Savannah Airport. Thank you,

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631 - 637 of 1,057 reviews

Reviewed 10 May 2014 via mobile

Very nice and clean hotel!! All of the staff were very friendly! Ben and Dallas in the bar/kitchen were awesome!Cardellia at front desk was also very nice and helpful! We would highly recommend this hotel. We will definitely stay here again!!!

Stayed: May 2014, travelled with friends
Thank Lynn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Savannah Airport, responded to this reviewResponded 14 May 2014

Im glad to see that you enjoyed you stay with us. I will pass this great comment to Ben, Cardelllia, and Dallas at our next staff meeting. Thank you for taking the time out to review our hotel. We really appreciate it! We hope to see you back with us soon!

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Reviewed 6 May 2014

This was the first time that I had ever stayed in a Hilton and it will not be my last. I was beyond impressed! The hotel was very clean, organized, and efficient. The breakfast tasted amazing and a great assortment was offered. The staff was extremely cheerful and helpful. Dallas the bartender made my day! Sweet, knowledgeable of the area and down right funny! I will definitely be returning to this hotel in the future. Keep up the great work!

  • Stayed: April 2014, travelled with friends
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1  Thank Cheryl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Savannah Airport, responded to this reviewResponded 14 May 2014

Thank you so much for the compliment about our hotel and staff. I will pass this great comment to Dallas as well in out next staff meeting! We really appreciate you taking the time out to review our hotel! Hope to see you soon!

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Reviewed 6 May 2014

Nice place to stay while in Savannah. close to eating establishments and a Walmart. rooms are clean. good place for business travel. Fitness room is clean and has good working equipment. Not bad for a Hotel fitness area.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Savannah Airport, responded to this reviewResponded 14 May 2014

Thank you for staying with us! I'm glad you liked and enjoyed our fitness center. We really appreciate you taking the time out to review out hotel. We hope to see you soon!

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Reviewed 5 May 2014

Beautiful and well appointed property. I would stay there again if I needed to be close to the airport. Breakfast was really good and I never noticed any noise from planes even though we were very close to the Savannah Airport

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Harrington S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Savannah Airport, responded to this reviewResponded 6 May 2014

Thank you for taking the time out to review out hotel. We really appreciate it. We hope to see you soon!

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Reviewed 1 May 2014

Very clean, neat, efficient hotel. Room very comfortable; a/c in good working condition; quiet. In house restaurant a plus. Breakfast was very good and reasonable as were lunch and dinner choices. Had outstanding bar attendant/waiter in the evening; added a lot to our reunion group.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Ken N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Savannah Airport, responded to this reviewResponded 5 May 2014

Thank you for taking the time out to review our hotel. We really appreciate it! We hope to see you soon!

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Reviewed 1 May 2014

Staff was very friendly - super helpful. The room was clean, but two of the pillows were badly stained (the pillow itself) and the bottom sheet of my bed was stained. I am allergic to feathers so I look at the pillows, but these stains weren't hard to see. I am picky hotel person, but it seems as though they should either wash the pillows or get new ones. I regret I didn't take pictures.

  • Stayed: April 2014, travelled on business
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1  Thank TravelingwithJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Savannah Airport, responded to this reviewResponded 5 May 2014

Thank you for staying with us and taking the time out to review our hotel. We really appreciate it! We hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Savannah Airport

Address: 80 Clyde E Martin Dr, Savannah, GA 31408-8068
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Savannah
#14 Romantic Hotel in Savannah
#17 Family Hotel in Savannah
Price Range: £82 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Savannah Airport 3*
Number of rooms: 105
Official Description (provided by the hotel):
Our Hilton Garden Inn Savannah Airport is conveniently located near the Savannah Hilton Head Airport. Offering room service, full restaurant, and over 1,000 sq. ft. of meeting space we are perfect for your next business or leisure trip to Savannah. Enjoy our complimentary amenities like airport shuttle, wi-fi, and parking. ... more   less 
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Also Known As:
Hilton Garden Inn Savannah Airport Hotel Savannah
Hilton Savannah
Savannah Hilton Garden Inn

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