We have taken many trips, but this is the first time we felt the need to actually share the experience. Although only half way through our trip here in Savannah,the staff at the Hilton Garden Inn Airport have surpassed our expectations. Jessica was awesome at check in (her calm and cool nature settled our irritation from another property instantly). Wes Santos, the manager, was extremely helpful and swift to action to ensure a proper check-in after a small hiccup with reservations.
The finally tally which encouraged this review; some of the staff from the evening shift. Unlike any Hilton property we have stayed in, the evening kitchen staff was EXTRAORDIANRYLY WONDERFUL. Dallas, Angel, Shon, and KJ made sure our family was properly taken care of after a long day walking downtown Savannah. The quaint dinning area was very, very busy, and Dallas (the MVP of the night) kept a smile on our face (and his). He remained so professional and attentive and made sure we were comfortable regardless of the overwhelming nature of many patrons. Truly some of the best service we ever had. Not to mention the food came out hot and delicious (do try the pot stickers). What a great chemistry among the staff. We enjoyed the service so much, the hubby and I came back after a dip in the pool and Dallas and his team continued to EXCEED in all areas. Dallas brought fresh cookies when he found out the hubby was a chocolate chip fan and helped push through an extra snack for me; and closing was in 5 minutes. No one complained. They were happy to see us happy! How is that for service!!!
Any small imperfections we may have with the property were completely excusable in exchange for head to toe top customer service. Thank you Jessica, Wes, DALLAS(!!), Angel, Shon, and KJ for a great start to what I know will be a fabulous trip. Please, please see DALLAS when you visit this property. He is a stand out guy who refused to take credit for our experience; he praised his team's efforts for any compliments delivered. I highly recommend this property and the welcoming staff.
- Official Description (provided by the hotel):
- Our Hilton Garden Inn Savannah Airport is conveniently located near the Savannah Hilton Head Airport. Offering room service, full restaurant, and over 1,000 sq. ft. of meeting space we are perfect for your next business or leisure trip to Savannah. Enjoy our complimentary amenities like airport shuttle, wi-fi, and parking. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Savannah Airport Hotel Savannah
- Hilton Savannah
- Savannah Hilton Garden Inn