I have to say, while planning this trip I was SUPER excited to be staying here. So excited, I had the couple we were meeting book their room here as well! We were to stay two nights and the four of us (who hadn't seen each other in months) were ready for an amazing weekend!
They arrived before us, and I wanted to check in and get settled in our room before we went to theirs. WELL, TOO BAD! They booked our room for the wrong date! I even called two days before to confirm, which they did..I asked for another confirmation email and AGAIN I never got it. (Also, my friend never got hers either and she also called for another one).
The point to all of this really is - I get it. Mistakes happen. But the way the situation was handled was HORRIBLE. They lady at the front desk had obviously not been trained to handle situations like this, because she had no idea at all what to do. I asked her to speak to a manager, she then called and I spoke to Leslie. Leslie basically in so many words let me know there was nothing she could do until the next day when she came in to work. They couldn't even refund my money (which I had paid in full) THANK GOD I DIDNT NEED IT FOR MY TRIP OR TO BOOK ANOTHER HOTEL. She then ARGUED with me about the dates, saying that it was me that made the mistake, not them. OH!!! They charged me $2.50 for canceling my reservations (WHAT!?!?) I asked Leslie, while on the phone with her if the girl at the desk could help me find a room, Leslie talked to her and the lady said she would call around to find us a room, which deemed impossible seeing as it was a Saturday at 7.
I told her that I was going to my friends room, and when she found a room, to call the room to let us know. The four of us made call after call after call to other hotels in the area. We finally found one (which by the way for only $50 more a night, we had a view of the river and were on the seventh floor, it was VERY CLEAN and worth every extr penny). I went to call the desk to let her know we found a room, AND THERE WAS NO PHONE!!!! I walked to the desk and the girl was just staring off into space, NOT DOING A THING!!
Basically, it was a horrible experience, the staff lacked any kind of sympathy and weren't helpful and if anything, they were argumentative and wanted to make the situation MY problem. HORRIBLE, HORRIBLE, HORRIBLE.
Oh, also..because I was able to go inside my friends room, I am able to say - the carpets had several stains all over especially by the front door, sink and entering the bathroom, the bathroom was so small that it was hard to close the door, the beds were uncomfortable. It seems like someone bought a dumpy, run down motel and threw a coat of paint on the outside, gave it a catchy name and threw some moon pies on the pillows and called it a day.
Don't let these people fool you into thinking they are the "hippest" in town. For a bit more money, you can be much closer to the river and City Market, with a cleaner room, and much much much friendlier, more professional staff. I am still totally in disbelief in the way the entire situation was handled, especially by Leslie who ARGUED with me saying it was my mistake and insisted that she had to charge the $2.50 - which made me laugh because it was so ridiculous. Please, please don't spend your money in this dump!
- Official Description (provided by the hotel):
- Meet-up at our delightfully quirky motel where refined Savannah's so-historic location and so-hip eccentricities hook up. Discounted Savannah lodging was never so much fun! Hotel rates include Moon Pies and Krispy Kreme donuts! ... more less
- Reservation Options:
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- Also Known As:
- The Thunderbird Hotel Savannah
- Thunderbird Hotel Savannah