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Reviews (1,831)
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All reviewsmoon pierc colakrispy kreme donutsretro feelretro motelfree popcornretro themegreat retrogreyhound stationhistoric districtfun place to staywithin walking distanceclose to downtownroad noisedowntown savannahbed was comfortableriver street
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Reviewed 30 July 2017

Like many others have mentioned, the Thunderbird had a major flooding issue when of the city's sewer lines backed up in mid July and forced the hotel to close completely down. We booked our our room about a week or so before this happened and had no clue it was closed on the day of our arrival. We were met outside by a manager named Jessica. She told us that since we booked through Orbitz, someone there should have contacted us and rebooked us at another hotel. She invited us into a make shift office in one of the rooms and helped us contact Orbitz. She was GREAT! 1) She insisted Orbitz place us in a room in the same area of the Thunderbird. 2) She personally called another hotel and asked them to hold a room for us. When Orbitz said they couldn't find us a room, she told them there was one waiting for us. 3) She made sure that we weren't change more for the new room. 4) She let us park at the Thunderbird for free. The other hotel wanted $30 a day.

I'm disappointed that we didn't get to stay at the Thunderbird but I'm really impressed how the situation was handled. We also got a chance to see what a room there looks like. Very cute, nice retro feel. We would definitely consider booking here again.

For anyone interested, the hotel we were moved to was the Fairfield on MLK. The staff was amazingly friendly. They knew why were being relocated and were very quick and accommodating. Room was new, clean, and modern. I would considering stay here again also.

  • Stayed: July 2017, travelled as a couple
    • Service
1  Thank Eirila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

Our family was thrilled to have found a hotel with such a fun theme. Imagine our surprise upon check-in that the hotel was closed due to water damage! Without letting us know ahead of time, the hotel moved our reservation to another property. The staff was friendly and apologetic about the whole situation, but we were soured with the lack of forethought. To add insult to injury, we weren't offered any of the fun extras to take over to the other hotel. It was disappointing all around.

  • Stayed: July 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank 321annettel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

Sooo, actually didn't get to stay. After booking two months out arrived with wife and dog to a virtually empty parking lot. Odd as people complained pretty regularly about daily parking rate and their running out of spaces. Initially thought it was being resurfaced or washed. My wife went up to office only to see a sign that said- closed! Checked, but no calls or email to let us know. Uh oh, Friday night with a dog, we've got a problem.

However...lived happily ever after (actually very)! When were told a room was reserved for us at the Brice and confirmed they knew we had a dog I was tentatively mollified. Trip there, quickly seemed we definitely got an upgraded neighborhood. Totally confirmed when we realize Brice was a Kimpton- great boutique smallish chain. I'll write separate review of our actual stay.

So, as for the Thunderbird...really ridiculous lack of communication and no apology about it or any inconvenience. In fairness, from reviews right before our stay they had a lot on their hands with a major major plumbing issues- yuck and more yuck. However, ultimately they totally did right by us.

Stayed: July 2017, travelled as a couple
Thank RoaminInItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017

We arrived on day 1 of our honeymoon to find a closed hotel with cones blocking the entrance. We went in anyway and were very pleasantly surprised. The kind staff informed us they booked our stay at the nearby Comfort Suites Historic District and took care of all the upgrade expenses. I'm sad to see what this historic property is going through but they are doing the right thing by their guests.

  • Stayed: July 2017, travelled as a couple
    • Service
Thank Brittany W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

My wife and I stayed here in a recent vacation for a night. We awoke the next morning after we checked in to a gurgling sound. Sewage and feces were coming up out of the drain in the tub (it was nearly 3/4 full), as well as the toilet. We've made many calls to the hotel and no one has returned any calls or attempted to resolve this. Beware if you're staying in one of the ground floor rooms, as every single one of them had this same sewage/feces overflow up out of them the morning of our stay.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with this hotel
Thank ShaneEvan24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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