We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Horrible customer service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Suites Gateway
Ranked #62 of 113 Hotels in Savannah
GreenLeadersSilver level
Alpharetta, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Horrible customer service”
1 of 5 bubbles Reviewed 28 June 2012

The front desk is rude and intelligent. Upon complaining and speaking with the manager, received rude response and was asked to go elsewhere. Rate that was provided via internet was not honored. Will NEVER return to this hotel. Also escalated to corporate, where I was told, "Sorry, each hotel is individually owned and we can't do anything about your experience. We will have our local rep look into the customer service because this is not the way we, as a company, want to be perceived."

Room Tip: Choose a different hotel!
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stacey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSDirector, Director of Sales at Comfort Suites Gateway, responded to this review, 19 September 2012
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 912-920-9499.

Sincerely,

Vishal Thakkar
Directof of Sales & Marketing
Comfort Suites Gateway
912-920-9499
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

331 reviews from our community

Traveller rating
    122
    111
    45
    31
    22
See reviews for
124
122
11
25
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Monroe, Ohio
2 reviews
4 of 5 bubbles Reviewed 15 June 2012

This was a very nice hotel..Large beautiful lobby and the ladies at the desk were very nice. Room was modern, large and CLEAN..The manager's special each evening Mon-Thurs only was also a pleasant addition. Popcorn was made each night and cookies..Plus, computers are provided in a private area. We also had two large nice beds and a sofa, fridge, micro...ect so we really enjoyed this room.
We had no complaints at all...Shopping/rest not far at all..Not very far to get to Savannah Historic area, and yet still out of the busy area. I felt very safe here, also....which is important to me. AND, most important was how clean it was...and the breakfast was okay not great, but we were ok with it...The people at desk were always very nice and friendly..

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KitCatMonroe_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSDirector, Director of Sales at Comfort Suites Gateway, responded to this review, 19 September 2012
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your comments and will share your comments with our team. I am sure your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Vishal Thakkar
Directof of Sales & Marketing
Comfort Suites Gateway
912-920-9499
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seminole, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 18 May 2012

We got to the hotel late, after midnight. When I called to ask them if that would be ok, they said it would and we wouldn't have to check out at the normal check out time. Come to find out, the operator wasn't even working at the hotel and had no idea what he was talking about. We still had to check out after like 4 hrs. The staff was able to accomodate us. We needed to stay another night but only if we could have the original rate that we booked at of $88.00. Sure, no problem says the manager. Credit card was charged $98.00. Don't think I will be staying there anymore

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Renee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSDirector, Director of Sales at Comfort Suites Gateway, responded to this review, 19 September 2012
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 912-920-9499.

Sincerely,

Vishal Thakkar
Directof of Sales & Marketing
Comfort Suites Gateway
912-920-9499
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

Stayed here for a couple of nights to visit Savannah.

Hotel very clean and tidy. We would have preferred an outdoor pool but as it was we still enjoyed the use of the pool.

Breakfast was fair. Useful to be able to use the business centre as we do not have a lap top.

Handy to have a fridge and microwave although we went out to Ruby Tuesday which is conveniently a 30 second walk.


My boys liked the popcorn and my husband and I liked the happy hour.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noodle1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cssavannah, Director of Sales at Comfort Suites Gateway, responded to this review, 26 April 2012
Dear Valuable Guest

Thank you for your gracious comments regarding our Happy hour, Indoor heated pool, business center, breakfast and the condition of the guestrooms and service provided at the Comfort Suites Gateway, Savannah, GA. We are delighted that you found our property to be well-kept, attractive and welcoming. We truly believe the Comfort Suites Gateway is the best choice to have a clean, friendly and overall great experience for each and every one of our guests. Our staff works diligently to ensure our property, both inside and out, is meticulously maintained. You will find colorful plants and flowers bringing vibrancy to the spring and summer months and our beautifully glowing chandelier lights illuminating the property; all of this before you even enter the Great Room.

Thank you again for your wonderful comments. We look forward to serving your future lodging needs.



With Kindest Regards

Vishal Thakkar
Director of Sales & Marketing
Comfort Suites Gateway
596 Al Henderson Blvd
Savannah, GA 31419
Phone:(912)-920-9499
Fax: (912)-629-7089
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany NY
Level Contributor
66 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

After a long day of driving, the Comfort Suites was a great place to relax. A large room, clean and attractive, with a specially nice bathroom. The people at reception were very friendly. Had a good fridge and microwave, looked like new furniture. Great breakfast, with a large variety including eggs and waffles. Only about 10 minutes to old Savannah where dinner was a delight. Highly recommend this hotel.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeeAlbany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cssavannah, Director of Sales at Comfort Suites Gateway, responded to this review, 16 April 2012
Dear Valuable Guest

We accommodate many guests each evening, and we strive to make their stay
a satisfying one. The principal goal of our hotel is to provide dependable service
to all of our guests at reasonable prices. Consequently, it's great to know that you're happy.

I want to thank you for taking the time to share your experience with us.

We look forward to serving your future lodging needs.

Sincerely


Vishal Thakkar
Director of Sales & Marketing
Comfort Suites Gateway
596 Al Henderson Blvd
Savannah, GA 31419
Phone:(912)-920-9499
Fax: (912)-629-7089
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
200 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

Very comfy, this was part of a group tour. Wi-fi, but could not use the ifone inside the hotel. Had to step outside.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slinky58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cssavannah, Director of Sales at Comfort Suites Gateway, responded to this review, 16 April 2012
Dear Valuable Guest,

Thank you for your time in sharing with us your experience at comfort Suites Gateway, Savannah, GA. I am glad to hear that you enjoyed your stay with our beautiful hotel.

Please know that our WIFI systyem is not selective of any brand of phone, and as per our IT department, iPhones and Blackberries are known to have short distance WIFI range. However, we have recently began installing new routers to alleviate issues concerning internet connection.

I want to thank you for taking the time to share your experience with us.

We look forward to serving your future lodging needs.

Sincerely


Vishal Thakkar
Director of Sales & Marketing
Comfort Suites Gateway
596 Al Henderson Blvd
Savannah, GA 31419
Phone:(912)-920-9499
Fax: (912)-629-7089
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tn.
Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 23 March 2012

Stayed here about 3 yrs. ago, everything was excellent. Not as much now. Things looked a bit worn in the bath and room. Service was slow, young lady at front desk could had used an extra hand. Breakfast on first morning was alright. Second morning was a bit of a mess. No coffee, several food items were empty. Had too wait for food. Seemed like the young lady had to handle front desk plus busy breakfast area. Might stay here again but would check other options.

Room Tip: Check internet rates. Found a good deal there.
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruth-tn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cssavannah, Director of Sales at Comfort Suites Gateway, responded to this review, 16 April 2012
Dear Value Guest,

Thank you for your recent feedback outline with tripadvisor.com. It was wonderful to read your positive comments regarding the hotel, especially the word “Jewel". Your valuable review helps us improve. We appreciate your review and always ready to serve guest like you. The front desk agent that assisted you during your stay at our hotel was still new and going through some training. On second stay, the breakfast attendant also had a family emergency so could not come to work. Consequently front desk had to handle everything. I sincerely apologize for the inconvenience. Hope we will make you more comfortable on your next visit to our property.

Look forward to servicing your future lodging needs.

Thanking you,

Vishal Thakkar
Director of Sales & Marketing
Comfort Suites Gateway
596 Al Henderson Blvd
Savannah, GA 31419
Phone:(912)-920-9499
Fax: (912)-629-7089
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Savannah hotels
0.3 mi away
Red Roof Inn & Suites Savannah
0.2 mi away
Holiday Inn Savannah S - I-95 Gateway
0.2 mi away
Sleep Inn
Sleep Inn
#74 of 113 in Savannah
3.5 of 5 bubbles 82 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hampton Inn & Suites Savannah - I-95 S - Gateway
0.2 mi away
Country Inn & Suites By Carlson, Savannah Gateway
0.3 mi away
Fairfield Inn & Suites Savannah I-95 South
Show Prices
Show Prices
Show Prices

Been to Comfort Suites Gateway? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Gateway

Property: Comfort Suites Gateway
Address: 596 Al Henderson Blvd, (Gateway Boulevard), Savannah, GA 31419-6094
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Savannah
#33 Romantic Hotel in Savannah
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Gateway 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to Comfort Suites Savannah Gateway Experience the best of traditional Southern hospitality and modern convenience as a guest of our friendly all-suites hotel, a top lodging choice for both leisure and business travelers to the area. Ideally situated nearby the historic downtown area, our modern Savannah hotel provides exceptional 5-star service, outstanding room rates and a fine collection of on-site services and amenities. Enjoy complimentary hot breakfast, free Wi-Fi, heated indoor pool with spa and beautifully appointed suites with microwaves and refrigerators. Located Near Downtown Historic District Situated at the gateway to this historic Southern city, our modern hotel offers the ideal spot for exploring the legendary charms of downtown Savannah. Home to stately mansions, museums, art galleries and landmark buildings, Savannah also offers stunning natural beauty, surrounded by sandy beaches like Tybee Island and rolling green golf courses. Located on a quiet street with easy freeway access, our comfortable hotel is within easy walking distance of restaurants and shopping. Savannah Attractions Immerse yourself in antebellum charm on a visit to this incredible destination, which is home to one of the nation's largest historic districts in the downtown area. Take a trolley tour to explore the amazing monuments and architecture of the neighborhood, or head to River Street for exciting shopping, dining and entertainment. You'll also find world-class golf courses in the area, scenic barrier beaches on Tybee Island and delicious Southern cuisine served all over. With a prime location near Savannah's historic district, our charming hotel is a convenient home base to explore all the attractions of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Odigeo, Choice Hotels, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Comfort Suites Gateway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Gateway Hotel Savannah
Comfort Suites Savannah
Savannah Comfort Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing