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“Great service!”

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Hilton Garden Inn Savannah Midtown
Ranked #36 of 113 Hotels in Savannah
Certificate of Excellence
Macon, Georgia, United States
1 review
“Great service!”
Reviewed 30 November 2011

Amazing hotel! Staff and food was greatl! The nicest man named Bruce went out of his way to help us with anything we needed! He made our stay so wonderful. Will definitely be staying here again! Thank you to all of the staff..especially Bruce!

  • Stayed November 2011, travelled on business
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Helpful?
Thank Kim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgisavmtgm, General Manager at Hilton Garden Inn Savannah Midtown, responded to this review, 20 December 2011
Thank you for taking the time to write about your experience at our hotel. I have read your review to the staff to share your wonderful comments. We also have enjoyed reviewing the pictures you posted and hope you will come back to see us sometime in the near future!

Sincerely,

Bryan Cornelius
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Atlanta, Georgia
1 review
Reviewed 28 November 2011

The best customer service! The front office and concierge staff were professional, courteous, knowledgeable and awesome! Both the hotel and room were clean, comfortable and condusive to a great night's sleep!

  • Stayed October 2011, travelled on business
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    • Location
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Helpful?
Thank Pam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South of Pittsburgh
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 November 2011

Over all ....a great experience!  If "Midtown"  Savannah, Ga. is where you want to be,   (location, location, location) then this is the hotel for you and your family.  

Clean, and certainly at the top of Hilton standards.

The Concierge was so friendly, front desk staff awesome, in fact I must say all the staff was extremely helpful!  

I needed a new room key (my magnetic strip was desensitized), no problem.  

I needed information: 
everyone was willing to offer up any help that I might need!

I needed a trolley tour ticket, some clothes washed, the name of a good restaurant, where to catch a bus, extra coffee, taxi, and a wake up call - to name a few!   Everything was offered up with a *smile*!

Bottom line......I would return!  

Room Tip: Tried to include photos, the site will not allow me! "sigh"
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  • Stayed November 2011, travelled solo
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Helpful?
1 Thank Kathleen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, Virginia, United States
1 review
Reviewed 19 November 2011

My soccer team came to Savannah to play games and stayed at the Hilton Garden Inn the whole weekend. I was very impressed with the cleanliness of every aspect of the hotel. Even upon walking in, there is a homey, comforting feeling. Each and every employee was kind, helpful, and very approachable. I even saw staf vaccuming and cleaning the elevator. The front desk is very helpful! Bruce was a member of the staff that really stood out to me. Our teams laundry was too large for the dryer and we needed the clothes for the next morning. He carried the clothes down to the houskeeping dryers for me and called my room once they finished. He then stayed past his shift to carry the clothes up to my room. He went above and beyond to make my stay as easy and stress free as possible. I would recommend this hotel to anyone! This hotel and all the people working here are AMAZING! Thanks again bruce!! :)

  • Stayed November 2011, travelled on business
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Helpful?
Thank Candice S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia, United States
1 review
Reviewed 16 November 2011

My husband and I had our wedding on November 9, 2011 and I received the best service and the whole staff helped with everything from helping me get into my wedding gown, fixing my necklace, a private shuttle and the best customer service. We stayed for our honeymoon also and we will use them everytime we come to visit Savannah from Atlanta. Thank you for making my day special and full of memories. I even brought my laptop to share my pictures with my family since the internet was available for free,

Room Tip: We stayed on the fourth floor and had a great view.
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  • Stayed November 2011, travelled as a couple
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Helpful?
Thank LaurneciaRiggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 11 November 2011

This hotel was one of the best I've stayed at - ever. The employees were sincere and committed in making everything perfect. I won't stay anywhere else in Savannah. It was very reasonably priced too.

  • Stayed November 2011
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Helpful?
Thank Suzygist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Coast
2 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 November 2011

We stayed at this hotel from 11/1/2011 to 11/3/2011 and have only the best to say about the hotel.. Everyone from the front desk to the Housekeepers were friendly and attentive.
The Concierge was exceptional. She not only arranged for Tickets on a tour but obtained reservations at The Lady and Sons Restaurant, saving us a trip to the Restaurant. Her Husband Bruce was also very helpful. When we return to Savannah in the future this will be our hotel. My wife and I travel quite frequently and this Hotel stands in the top two or three we have stayed in from Europe to Alaska, Hawaii and points beyond.

Room Tip: We stayed in a Non-Smoking room on the Sixth floor. No traffic noise
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  • Stayed November 2011, travelled as a couple
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Helpful?
Thank BobLouPalmCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Savannah Midtown

Property: Hilton Garden Inn Savannah Midtown
Address: 5711 Abercorn St, Savannah, GA 31405-5505
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Savannah
#28 Family Hotel in Savannah
#31 Romantic Hotel in Savannah
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Savannah Midtown 3*
Number of rooms: 132
Official Description (provided by the hotel):
The Hilton Garden Inn Savannah Midtown is right where you want to be. Within walking distance to a variety of well-known shopping and dining options, this hotel is located just three miles from historic Savannah. Take an easy drive straight down scenic Abercorn Street. Positioned in the hub of Savannah's business district, our hotel offers four flexible event rooms that can accommodate up to 300 guests. Let our expert catering and events team take care of the details, including a personalized menu for your occasion by our celebrated executive chef. Start your day with a full cooked-to-order breakfast and indulge in southern specialties from our restaurant. Savor an evening drink in our newly redesigned lobby or heat treats from our 24-hour Pavilion Pantry(R) in the comfort of your guest room with an in-room microwave. ... more   less 
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Also Known As:
Hilton Garden Inn Savannah Midtown Hotel Savannah
Hilton Savannah

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