We recently stayed at the Double Tree near Savannah, Georgia as we traveled to St. Augustine, Florida. We had been traveling all day, as we neared our destination. As we often do, when we are traveling long distances, as the day was winding down and we were looking for a place to stay, I used my smart phone to look up potential places to stay, which we did, and we chose to book a room at this Double Tree Inn. I booked our room, after viewing many of the reviews on this website, using Travelocity.com. What happened next is a story too long to tell here, but need-less-to-say, when we arrived at the hotel a while later, they had no record of our reservation. Though this was the case, the folks at the front desk could not have been more helpful. They talked with Travelocity, as we did also, and honored the reservation we had made, that Travelocity dropped the ball on. (I do want to say that the woman I talked to at Travelocity.com was very helpful and responsive to trying to get things squared away.) I want to thank Yara, and the gentleman at the front desk for all of their help. They were just excellent in dealing with a situation they did not cause. They took it upon themselves to make things right, and shouldered the responsibility for being sure we got to the room we thought we had booked, and did so as not to stress out two weary travelers. Thank you to the two of them. (I apologize that I do not remember the gentleman's name who was working behind the desk on July 11th.)
Our room was nice. We were generally pleased with it. The only comment that I would have that would not be a positive one, is the fact that our tub/shower had black mold on some parts of the caulking. Some attention to it would take care of the issue. The only other minor annoyance would be the fact that when my wife went to use the work out room in the morning, their were no towels in the towel rack for her to use. Another easy fix with some attention on a regular basis.
As I said in the title it's the people who work at the Double Tree that make this visit special. Not only did they step up at check-in, but during our entire visit we were made to feel like family. If you stay at this hotel their is no need to travel to find a good meal. We ate dinner and breakfast at the Double Tree and they were both excellent. Our dinners were made from fresh ingredients, and many things were recipes made from scratch. I had the she crab soup, and I kid you not, it is one of the best soups/chowders/bisques I have ever had. Absolutely amazing! The service at dinner was excellent as well. The young lady who took care of us did exactly that. In the morning breakfast was no different. Deb greeted us as we entered the restaurant area, and was just great. She was attentive to our needs, and able to answer any question we had. We also met a young fella who was the chef in the morning. He was polite and interested in what you thought of the food, and also had some suggestions for things we didn't want to miss once we hit our destination.
This is a hotel I would go out of my way to stay at again. It is because of the people who work there that I say this. Hilton should be proud of the work their employees do on their behalf. We were made to feel at home, and I hope Hilton recognizes that they have special people at this location who take their work to heart. Thank you for a great stay.
- Official Description (provided by the hotel):
- The new DoubleTree Savannah Airport offers a convenient location only 10 minutes from the historic district. Spacious guest rooms divide into separate living and sleeping areas with a partial wall and include complimentary WiFi. Enjoy the heated, indoor pool, whirlpool and fitness center. Onsite dining and meeting space is also available. ... more less
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- Also Known As:
- Cambria Suites Savannah Airport Hotel Savannah
- Savannah Cambria Suites