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“Worked for me, maybe not you”

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Best Western Savannah Gateway
Ranked #52 of 113 Hotels in Savannah
Cottage Grove, Minnesota
1 review
“Worked for me, maybe not you”
Reviewed 10 November 2011

I agree with some of the reviews that the room was not cleaned as well as it should be in a hotel. Hair around sink and shower is always a turn off. The bed (King) mattress had sags on both sides which made it un-comfortable to sleep. Just need to replace soon. The TV reception was terrible. Almost every channel had static lines.

Having said all that, I did find the front desk service very friendly. No complaints about customer service. It was just me and the price was right. Good enough for my short stay, but something to think about for a larger group, or longer stay. Hope these comments help.

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 384ScottK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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706 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
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English first
Williamstown, New Jersey
Level Contributor
198 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 17 August 2011

Stayed at this hotel and was VERY disappointed. Found mold in the shower. Room was NOT cleaned properly. The staff were not very friendly.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gadawgs45, Manager at Best Western Savannah Gateway, responded to this review, 3 November 2011
I am sorry that you did not find your stay pleasant. I do appreciate you taking time to do this review. As your comments serve as a tool to better serve as a tool to better serve all our guests. Thank you Brian Mueller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Augusta, ME
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 May 2011

Room did not smell fresh and clean. The walls are very thin and could hear heavy trucks going by along the highway all night long!

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank pratt4492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gadawgs45, Manager at Best Western Savannah Gateway, responded to this review, 3 November 2011
I am sorry that you did not find your stay pleasant. I do appreciate you taking time to do this review as your comments serve as a tool to better serve all our guest. Brian Mueller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2011

On the morning of 05 March 2011 we went to the hospitality room for breakfast. When we left my wife forgot her purse. When my wife realized her purse was missing we went back to the motel but were told nothing had been turned in. The staff on duty at the time were less than helpfull and didn't seam to be to concerned about our plight. We reported the incident to the police. The subsequent investigation and reveiw of the surveilance tapes revealed that after we had left the hospitality room the hostess picked up the purse and carried it into the kitchen area. The purse was never turned in to the front desk as it should have been. Between the motel management and the motels insurance company the buck is being passed back and forth and nobody will accept liability for the incident or give us any information on the current status of the case.

Room Tip: Stay at the other hotel one block down the street
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Stayed March 2011, travelled as a couple
Helpful?
2 Thank knobby40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gadawgs45, General Manager at Best Western Savannah Gateway, responded to this review, 10 May 2011
Knobby,


We are sorry your purse was misplaced while you were having breakfast at our hotel. As a gesture of good faith we have turned everything over to our insurance company. I have spoken to you several times over the phone about the incident and you were pleased with the process the hotel mtg staff was doing. In fact we discussed everything in great detail and again we are very sorry you are unhappy with our response.


Thank you
Brian Mueller
General Manager
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Warner Robins
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 April 2011

We went to Savannah for St. Patty's Day weekend. We wanted a decent hotel for a decent price. The Best Western was close to the highway and not too far from where we needed to go.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank PrettyPearl1908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gadawgs45, Manager at Best Western Savannah Gateway, responded to this review, 3 November 2011
Thank you for taking the time to fill out a survey. We appreciate you taking time to comment on our hotel.


Brian Mueller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sarsota,fl
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 October 2010

Good value for the money. Had a room saver coupon and there was no problem. Thought that a $20 fee for a pet was a bit much. Very friendly front desk. Denny's grand slam breakfast with the room. That was ok. They were short 3 people so service at the resturant was not great, but the food was good

  • Stayed October 2010, travelled as a couple
    • Value
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Helpful?
Thank nhorfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
1 review
Reviewed 17 October 2010

This was a great location, easy to find, just off the interstate. Tresica, the front desk agent, was everthing a great receptionist should be! The room was clean and quiet and we were so impressed, we made it a point to stop here again on our return trip a month later.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coylshep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gadawgs45, Manager at Best Western Savannah Gateway, responded to this review, 3 November 2011
We are glad you had a wonderful stay at our hotel. We look forward to serving you in the future. Brian Mueller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Savannah Gateway

Property: Best Western Savannah Gateway
Address: 1 Gateway Blvd., Savannah, GA 31419 (Formerly BEST WESTERN Savannah Gateway)
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Savannah
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Savannah Gateway 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Best Western Savannah Gateway Hotel Savannah
Savannah Best Western

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