As this was my first trip to Savannah I spent a great deal of time choosing the right place to stay. Based on all I read, I figured I couldn't miss by staying at the Hamilton Turner. Well, I was wrong.
Interestingly, this will be the first time that anyone at the Hamilton Turner will be hearing about my opinion, because not one staff member, NOT ONE, asked me if I enjoyed my stay. Not even while I was checking out. I got better service at Ruby Tuesday's on the drive home.
I actually signed up for the "Honeymoon Package" that they advertised on their website. It wasn't my honeymoon, but I was there as part of a couple and we wanted this to be a special trip. That package contained many of the things I would have chosen for myself.
Details about my stay in no particular order.....
Derek, the staff member who greeted us and got us settled in our room was FABULOUS. In fact he seems to have been the star of the staff. Nothing but wonderful things to say about him
There was a bottle of chilled champagne waiting for us upon arrival. I was surprised at the quality. It was actually quite good.
The bed was comfortable.
The Inn has beautiful detail and is definitely authentic to the period. It lacks some maintenance and details that left it no better than average. All of the flower arrangements in the parlor are artificial and are quite old and faded. The dining room chairs could use some repair. The chair that I sat in for breakfast on the first morning allowed me to sink in so far that I was a good 4 to 6 inches shorter than I should have been sitting.
On the announcement that they post about being willing to accomodate dietary restrictions with advance notice doesn't really seem to apply in real life. Prior to arrival I had communicated via email with a staff member about some dietary restrictions that I have and then again with a staff member (who I actually believe was one of the owners) and was pretty much told that I was out of luck. Breakfast was going to be what it was going to be.
The fruit salad served a breakfast each morning was no better than canned fruit cocktail. They say their claim to fame is breakfast and then they serve that? Oh my!
The bathroom was filthy. The shower curtain was moldy. The dust on the blinds and ceiling fan was so gross. Do they really think that their guests don't notice? Made me wonder about all the dirt that was there that I couldn't see.
The service to the room every day was really below par. As part of the package that they paid for we were entitled to keep the 2 Hamilton Turner champagne glasses as keepsakes. I would have expected that they would remove the dirty glasses and replace them with 2 clean glasses for us to take home. Not only didn't they do that, but they didn't even leave behind the dirty ones! so much for the keepsake.
We never got new soaps or shampoo.
They managed to remove our barely used water bottles from the room (but never replaced them) but left dirty coffee cups and drink glasses in our room for 3 days. (but they made sure to grab those dirty champagne flutes!)
I could continue, but I think you all get the point.
There are lots of places that have historical charm, but I am wondering if these Inn Keepers and their staff have lost the enthusiasm for quality and service needed to set them apart from the other Inns. Perhaps the economy hit them hard and they can't afford the meticulous upkeep that is required to maintain cleanliness and excellence in such an old property.
I've stayed at worse places, but never was reality so removed from the hype. Even the people at the Holiday Inn Express ask me how everything was when I am on the way out the door.
- Official Description (provided by the hotel):
- Experience Southern hospitality at the elegant Hamilton-Turner Inn on beautiful Lafayette Square in the center of Savannah's historic district. The Inn has 17 guestrooms and suites. Some accommodations offer romantic fireplaces, and spectacular views of the park. Each day enjoy these complimentary culinary services: full gourmet southern breakfast, sweets in the afternoon, evening wine and hors d'oeuvres, late evening port, and bedtime sweet with turndown service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Agoda, Ebookers and Evoline ltd so you can book your Hamilton-Turner Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hamilton Turner Hotel Savannah