If you ever had a flight cancelled, got on another flight, and then were transferred to another airline you probably have seen a situation where your bags didn't make it to the hotel. And, when you call United it's a computer voice telling you that they don't have any information. The same happened with Delta. Nobody could do more than send a signal, no old school pick up the phone and solve the problem, even when I asked them to.
Well, I was more than upset after wearing the same cloths on day two and went to the bellman of the Hyatt hoping my bags arrived. I was so excited when he brought out a red bag that at first I thought was mine, but it wasn't. I said to the bellman with the look of despair, "what do I do?"
My instincts must have told me something about "Robert R" as he said to me, "sometimes the airlines hire shuttles to brings bags from the airline to the hotels and they mix up the bags and the tags.... and he just left! Let me call the shuttle and see what I can find out." The shuttle driver had no cell phone so he called hotels he was headed to and left a message. Within 15 minutes my bag came in. I said to the bellman, "I'm going to hug you" (just wanted to warn him so he didn't get scared!) and I hugged him again and tipped him. I was so grateful to have someone that had common sense and cared about his customer. He completely stopped everything and stayed on it until it was solved. He was smarter than the airlines and if you ever lose your bags, just ask the bellman, he must might save you too!
~Ivan the road warrior
- Official Description (provided by the hotel):
- Convention Hotel located on the Savannah River and in the heart of the Historic District. Three views are offered: Atrium, cityview and Riverview. Atrium hotel with lobby decorated with greenery and plants. ... more less
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- Also Known As:
- Hyatt Regency Savannah Hotel Savannah
- Savannah Hyatt Regency
- Hyatt Savannah