If you have come to this page you will have seen there are mixed reviews of the hotel. In my opinion this is just an average hotel, which probably was great at one point but has fallen in quality and brilliance for one reason or another.
Got to stay three nights in January, when the weather is cold and it is the down (dead) season in Savannah. Mind you, I almost prefer that to the excessively busy season where everything is twice as expensive and service in quality will normally drop...
Anyhow, focusing on the hotel itself, the receptionists are just "meeeehhhh". Not good, not bad either. Diddn't feel much enthusiasm the few times I asked for something. I suspect they must be parttimers / students, thus have other priorities in their lives than making a career in hospitality and worrying about delivering top notch service. I did get the upsell talk I get every now and then trying to get me to go to a bigger room for an extra, or to a room with a better view also for an extra. Not good. If you want to upgrade me, just offer it but don't upsell it, as if we were in a Moroccan market. Also, on the last day I inquired about a possible late checkout (was there for work), and I was graciously told it was possible for 70 dollars extra... Thank god we were in low season... Needless to say I declined and put my things in the car, parked in the underground.
The room was all right, just above average. No fridge, but a couple of bottles of water (at 5 dollars each if I remember well), and a tv with very poor image quality. Didn't come to Savannah to watch TV, but still. The door to the room was old and did not close well, as most others on the floor, which meant that you practically had to slam it to close it. Again, not major issue except if it happens in the middle of the night or early morning, which it eventually did. And another sign of lack of attention to details and investment to keep the hotel at the level they pretend it is.
The killer was the room cleaning. On the first day, I came back to my room at three, and it still hadn't been done. Took a quick nap and when I returned in the vening, the bed had been done, but neither the sink in the bathroom nor the bathtub had been cleaned. There were still hair from combing my head in the sink, and the wrap paper from the soap bar was laying there in the bath tub... The bad thing is that the same thing happened the next two days. I know because I would systematically find dried toothpaste and hair in the sink, and the same soap bar in the tub I had left on purpose there to test the cleaning service. Well, they get a BIG F. The only thing they did was the bed, and empty one of the waste bins (not all). Oh, and change towels. But no rearranging the room furniture, no cleaning the sinks/tubs, no vacuuming (also found hair on the bathroom floor) and who knows what else.
The court in the centre of the hotel has a couple of businesses, but nothing to write home about. They also close early. The hotel bar was closed the night I decided to get the last drink before going to bed. Apparently they call it quits at midninght.
Finally, the gym is not appealing at all, it is in a sort of long corridor and the machines don't look great at all, although I didn't try them. The pool is a complete joke, just good for babies or little children. Tiny in size and depth. Don't even think about swimming, too small. Just good enought to get wet. Up to the waist that is...
In short, this looks like a hotel lacking adequate supervision, with unmotivated staff and facilities that smell the past due date. Too expensive for the return you get. Only real positive is the location. Central, close to the river, the convention center, and the historic part of town with all the typical houses and restaurants. But that is about it.
If I need to go back to Savannah I will probably try a guesthouse or event the Bohemian if I need to be next to the river for some reason.
- Official Description (provided by the hotel):
- Newly restyled Hyatt Regency Savannah is located on the Savannah River and in the heart of Savannah's Historic District. Our guests can enjoy the newly opened Moss + Oak Savannah Eatery or walk to many of Savannah famous restaurants. Within blocks of the hotel is shopping, dining, museums and nightlife. The hotel offers three guest room views atrium, historic city view and river view with contemporary guest rooms. ... more less
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- Also Known As:
- Hyatt Regency Savannah Hotel Savannah
- Savannah Hyatt Regency
- Hyatt Savannah