I stayed at the Hyatt Regency recently and would like to say the hotel wasn't bad, but a few things still bug me, especially after having worked in the hotel industry.
After checking in, we were upgraded to a room overlooking the river. Not bad, the room had a wonderful view of the Westin across the harbor, but if you looked the opposite direction the Savannah bridge was a great sight, and the lights at night were wonderful.
The room was clean, and I can't complain too much about the room. I was disappointed at the lack of a refrigerator in the room.
However, after checking in, and dragging our luggage to our room, we were standing there when another couple entered our room. The front desk had given 2 sets of keys to the same room. The front desk was very apologetic, the other couple was checking in at the same time and their computers never caught it, but it did leave me feeling an uneasy about somebody else walking in on our room, and as a law student with my laptop and a ton of books in the room (no, I can't even go on vacation without my books) it was of some concern for me.
We left and toured river street, came back, and our keys didn't work. This irritated me again. As we had to go back to the front desk and wait. Granted the hotel was sold out, it was just an unnecessary step. Finally, on our checkout the front desk did not have any bellmen to send to the room, and they would not allow a bell cart to leave with a guest. We'd already pushed a bell cart to the groom, so I wasn't really sure why it was a big deal at checkout. So, instead, I had to lug all my luggage down stairs and outside. I travel with about everything except the kitchen sink, so this was no easy task, especially with the added books. When I got to the valet, they managed to tell me that I'd have to carry all of my stuff back into the hotel, through the lobby, into the lift again, and back into the parking garage to obtain my car. At this point I was beyond angry and prepared to write Hyatt a nasty letter.
I want to say though, I did book the room through a third party, got a terrific rate, and was excited about my random last minute trip to Savannah. The staff for the most part went out of their way to accommodate the issues and their customer service was excellent, with the exception of the luggage cart, which they also took care of, and the valet, upon realizing that I had brought all of my stuff out refused to let me move, and she went to get my car for me and did some amazing maneuvering to get the car ready for me to load my luggage. I would not pay the normal rates for this property. It is dated and showing it's age, besides being this monstrosity on the middle of Savannah's gorgeous River Street. If the price were right, and it wasn't going to be such a chaotic time for the hotel (holiday + conventions at the same time) I would stay again because of their customer service. The manager the night of my checkin and the manager the day of checkout went above and beyond to compensate for the shortfalls of the hotel, even having booked through a third party, and for that reason, for the right price, I would certainly stay again. I just hope that they begin a massive renovation soon, as the location is amazing, the view was amazing, and the room wasn't bad, but most of all their customer service spoke wonders for this hotel.
- Official Description (provided by the hotel):
- Convention Hotel located on the Savannah River and in the heart of the Historic District. Three views are offered: Atrium, cityview and Riverview. Atrium hotel with lobby decorated with greenery and plants. ... more less
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- Also Known As:
- Hyatt Regency Savannah Hotel Savannah
- Savannah Hyatt Regency
- Hyatt Savannah