We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Would have expected more.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hyatt Regency Savannah
Ranked #32 of 114 Hotels in Savannah
Certificate of Excellence
GreenLeadersBronze level
Reviewed 22 March 2014

We booked through hotwire and ended up with this hotel. Total came to $86 after a discount for booking through their app. The value of this was offset by the valet-only parking for $26 per day. While we should have expected this since its pretty common for historic savannah area hotels we just weren't really thinking about it when we booked, so it was an unpleasant suprise. One reviewer mentioned $16 parking a block away, but pulling in around 11 pm after a long day we just didn't have the will to look, and the only other parking the valet said was available was metered street parking. So, on to the room. We ended up with what I would call a partial river view without paying any extra. The room was strangely absent the mini fridge and microwave I have come to expect as standard in the caliber of hotels I always book. Bottled water available in room if you want to pay $5 for the convenience. Room service available, though the pricing seemed erratic - good prices for some things, exorbitantly expensive for others. In the end we walked to one of the nearby restaurants. We agreed that the room was worth the $86 we paid for it, but in our opinion definitely not worth the $156 being charged if we had booked directly on the hotel website. (Especially considering the charges, fees, and parking would have pushed the total price up over $200 per night)... It was just nothing special. It was a nice, clean room, and nice staff... but I am accustomed to getting that at most La Quinta where $86 is about the normal, non-discount rate. One plus was that in our room #576, we had plenty of very hot water and quickly. One minus was that when we left the next morning there was 2 holds on our credit card, $50 and $58 respectively. We felt this to be acceptable provided it would clear up in a couple days. By the next day this had changed to a single $192 hold for no reason. We were able to get this resolved by calling Hyatt customer service, but they provided no reason for why the hold had increased and actually denied that they initiated any additional holds. Thankfully the customer service rep called the card company and resolved this but it was an inconvenience that shouldn't have happened in the first place.

Stayed: March 2014, travelled as a couple
Thank demarcost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this reviewResponded 27 March 2014

Dear demarcost,

Thank you so much for taking time to post a review of your recent visit with us. While there were some positives during your stay we are saddened to hear that there were some challenges as well. We will certainly review your feedback from all areas and discuss with appropriate staff members for follow up. We do hope that you will give us another opportunity to host you in the future.

Best Regards,
Sarah Menard
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,935)
There are newer reviews for Hyatt Regency Savannah
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

1,854 - 1,860 of 2,935 reviews

Reviewed 22 March 2014

We asked for a room with a balcony and got one - there aren't many so you'd think they would lavish a bit of care on them. But the sitting area was disappointing in that there is a high wall so you can only enjoy the view standing up and the paving stones were all broken and uneven, making it an altogether useless sort of experience sitting out there. The room itself was fine but, like the whole hotel, it felt tired and old fashioned. The breakfast was also rather disappointing, food also looking rather tired and sorry for itself and waitresses looking bored, only becoming animated when they thought we were trying to sneak something from the buffet for my wife who had ordered a la carte. What I will say was that the staff were extremely attentive when we expressed disappointment with the balcony and we had in fact been picked out on arrival as 'guests of the day', enjoying various privileges, so we mustn't grumble. But I think we'll try the Marriott next time for comparison, it's newer I think.

Stayed: February 2014, travelled as a couple
Thank ian096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this reviewResponded 27 March 2014

Dear ian096,

Thank you so much for taking the time to post a review of your recent stay with us. While I am happy to hear that our staff was attentive, I am disappointed to hear that you experienced some challenges during your stay with us. We will address your concerns regarding the balcony guest rooms/patio with our Engineering Department for follow up and maintenance and we will also speak with our Chef regarding the disappointments in the restaurant. We strive to exceed each guests expectations and we do apologize that we failed to do that for you. We do hope that you will return again and allow us another opportunity in the future.

Best Regards,
Sarah Menard
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014 via mobile

Shirley was our waitress the whole weekend and she was absolutely amazing. I hope she is still there next year when we come back!!! I will say I think that some of the other staff was not very good at all and they bulled Shirley because we asked to have her all weekend!

Stayed: March 2014, travelled with friends
Thank tbolles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this reviewResponded 27 March 2014

Dear tbolles,

Thank you so much for taking time to post a review of your recent visit with us. I am delighted to hear that you enjoyed your visit and that Shirley was able to exceed your expectations. I will certainly pass along your comments to her and her supervisor. We hope that you are able to come back and visit us and Shirley again soon.

Best Regards,
Sarah Menard
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014 via mobile

Great location on River Street. Can walk anywhere. Great deal on Priceline and small fee to upgrade to river view where you are literally over the river. Dolphins in the morning. Huge cargo ships outside the window. Very friendly staff. Valet parking only and $26 but $16 for overnite parking a block away. Wish we could have stayed longer!!!

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank pjlsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this reviewResponded 27 March 2014

Dear pjlsw,

Thank you so much for taking time to review your recent stay with us. I am delighted to hear that you loved your stay with us. The views from our river view rooms are fantastic and it is a special occurrence that you got to see the dolphins! We hope that you are able to return soon and visit with us for longer.

Best Regards,
Sarah Menard
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

Super clean hotel and room. It is centrally located within walking distance to shopping and the best restaurants. Right on the river front. The hotel is super safe. It offers a birds eye view for anyone who wants to only watch the happenings on the river front walk. Will choose this hotel every time we go to Savannah from now on.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chickelbuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this reviewResponded 19 March 2014

Dear Chickelbuck,

Thank you so much for selecting Hyatt Regency as your hotel during your time in Savannah and thank you for such a wonderful review. I am delighted to hear that you enjoyed your visit with us and found the location perfect for your ventures. It is also wonderful to hear that you will return again when your travels bring you back to Savannah. We look forward to welcoming you back!

Best Regards,
Sarah Menard
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

We went for the St. Patrick's day parade. We were put in a room next to the ice machine. There was no view because it was $40 to upgrade to a room with the river view. We had paid almost $300 with tax for the room. Once the door was closed, we could not hear the noise from the machine. But at night, we could hear the noise from the lounge although it was closed later on. And the people who came back in the middle of the night did not want to keep their voice down. They talked when they got the ice. And the noise of getting ice woke me up a few times. There was a fight down the hallway. I did not know if it was a fight in a room or between two different rooms. I just knew it lasted for a long time and the language made me uncomfortable. Both my husband and I did not get much sleep throughout that night. And the room didn't have refrigerator. A lot of things were dated. But the bed was clean and comfortable. We had to wait to have warm water for the shower. Great location and friendly staff.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JJZ223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency351, Guest Relations Manager at Hyatt Regency Savannah, responded to this reviewResponded 18 March 2014

Dear JJZ223-

Thank you for choosing the Hyatt Regency Savannah for your recent trip to our historic city. Thank you as well for completing this review, as feedback such as yours is invaluable as we strive to exceed guest expectations at every turn. I wanted to apologize for the lack of tranquility in your room, and let you know that we are due for a rooms renovation at the end of this year, which will provide more soundproofing, as well as refrigerators and microwaves in most guest rooms. If you choose to visit Savannah again, we would love to be your hosts and show you the high level of service we can provide.

Thanks-
Josh Klein
Guest Services Manager
Hyatt Regency Savannah

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

We drove to Savannah and when you pull up to this Hotel you know it's going to be a great place.
Looks great. Staff is everywhere ready to help.
We wanted to go to Hueys for breakfast and it was right outside Hotel.
You can go to any restaurant in walking distance.
Rooms had killer views and the whole experience is what you would expect from a Hyatt Hotel of this class.
Location,location, location. This is in the epi center of Savannah. It does not get better.
Price is very fair for what you get. You can grab a special if you go online from Hot wire or one of those services sometimes.
You will love Savannah for sure and this Hotel is the way to see it.
The #1 location there,

Room Tip: Always ask for an upgrade. He who asks sometimes gets it. Don't ask don't get
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank martin d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegency351, Manager at Hyatt Regency Savannah, responded to this reviewResponded 19 March 2014

Dear martin d,

Thank you so much for selecting the Hyatt Regency for your time in Savannah and for posting such a great review. I am so delighted to hear that you found our location perfect for your visit downtown and that our staff was here to assist you in every way. I hope that you will return to Hyatt Regency when your travels bring you back to Savannah!

Best Regards,
Sarah Menard
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Savannah hotels
Downtown
Andaz Savannah
Andaz Savannah
#12 of 114 in Savannah
3,106 reviews
Downtown
River Street Inn
River Street Inn
#24 of 114 in Savannah
1,325 reviews
Show Prices
Show Prices
Show Prices
Downtown
Cotton Sail Hotel
Cotton Sail Hotel
#20 of 114 in Savannah
1,113 reviews
Historic District - North
DoubleTree by Hilton Savannah Historic District
Downtown
The Bohemian Hotel Savannah Riverfront, Autograph Collection
Show Prices
Show Prices
Show Prices

Been to Hyatt Regency Savannah? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Savannah

Address: 2 W Bay St, Savannah, GA 31401-1107
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Savannah
#19 Business Hotel in Savannah
#19 Green Hotel in Savannah
#30 Romantic Hotel in Savannah
#32 Family Hotel in Savannah
Price Range: £138 - £312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Savannah 4*
Number of rooms: 351
Official Description (provided by the hotel):
Newly restyled Hyatt Regency Savannah is located on the Savannah River and in the heart of Savannah's Historic District. Our guests can enjoy the newly opened Moss + Oak Savannah Eatery or walk to many of Savannah famous restaurants. Within blocks of the hotel is shopping, dining, museums and nightlife. The hotel offers three guest room views atrium, historic city view and river view with contemporary guest rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Expedia, Hotels.com, Odigeo, Ctrip TA, TripOnline SA, Evoline ltd, Ebookers, HotelQuickly, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Hyatt Regency Savannah reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Savannah Hotel Savannah
Savannah Hyatt Regency
Hyatt Savannah

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing