This was the first time me and my husband visited savannah we where really excited to stay at the Marshall house .
Once we arrived we where told we had to pay $30 for the valet service this was our first time using valet parking we where concerned when it took over 20 mins to receive our items but what happens next was unbelievable when we noticed we forgot out phone chargers we asked to have our keys and we would walk to the parking garage that was right behind the hotel once we got to our new car we opened our door it had a terrible odor of marijauna we where so upset that the valet parking guy would smoke it in our car with no respect .
We where so upset I couldn't believe this hotel would higher people like that.
My husband wanted to go say something but I asked him not to until we left I didn't want it to ruin our stay we
already paid way to much for only 2 days and I wanted to walk around savannah with no worries it was a new town for the both if us he honored my request but we walked around everywhere so we didn't have to use the valet again once we checked out my husband called to speak with a manager he responded telling us he knew which guy it was that he has had problems with him in the past he asked for our email and would be in touch with us and would make sure or next stay would be better!! The sad thing is he never had enough respect to email us back I thought the hotel was better than that since it was our first stay I thought he would take care of us since we had such a bad experience but felt they didn't care and just blew us off .
Never again will we stay there !!!
- Official Description (provided by the hotel):
- The Marshall House, voted Best of Savannah 2016, is one of the most unique hotels in Savannah. Room rates include complimentary WiFi and a weekday wine and cheese reception. The hotel's 68 guest rooms offer an authentic historic Savannah experience with modern conveniences. Coastal Living magazine named The Marshall House among its top 20 favorite lodgings, the Travel Channel featured The Marshall House on its "Great Hotels" program, and Expedia awarded the hotel with the Expedia Select honor. Winner of multiple "Best of Savannah" awards. Located on Broughton Street, amid great shopping and dining. ... more less
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- Also Known As:
- Marshall House Hotel Savannah
- Marshall Hotel Savannah