We went to Savannah for our wedding anniversary. Our grown kids ordered a bottle of champagne and oranje juice as a surprise for us. It was delivered to our room as requested with a card attached signed by the staff of the hotel. We were surprised and pleased and called downstairs to thank them for their generosity and thoughtfullness, not knowing it was from our children. Not until we talked to our son did we learn that he had to "deal with staff" to even get ths done., including his request to have a note attached that it was from them. And not until we questioned why this didn't happen, did they acknowledge this event. Even then no apology just excuses about "lack of coordination between restaurant and hotel". Needless to say we won't be back to stay at such a guest unfriendly place. Too bad Marshall House - you're not all that!
- Official Description (provided by the hotel):
- The Marshall House, voted Best of Savannah 2016, is one of the most unique hotels in Savannah. Room rates include complimentary WiFi and a weekday wine and cheese reception. The hotel's 68 guest rooms offer an authentic historic Savannah experience with modern conveniences. Coastal Living magazine named The Marshall House among its top 20 favorite lodgings, the Travel Channel featured The Marshall House on its "Great Hotels" program, and Expedia awarded the hotel with the Expedia Select honor. Winner of multiple "Best of Savannah" awards. Located on Broughton Street, amid great shopping and dining. ... more less
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- Also Known As:
- Marshall House Hotel Savannah
- Marshall Hotel Savannah