I booked our stay online for a quick visit to Savannah November 8-10. We were totally unaware that these dates were the same as the Rock N Roll Marathon. There was nothing on the website or in the reservations that mentioned the marathon or the influx of 30,000 people. However, our biggest issues were the quality of the room and the amenities. I am still a Gold member (used to be Diamond) and expected the complimentary bottled water and laundry bag - neither were in the room. We did have a wonderful view from our 13th floor room, but the sliding door to the balcony was in desperate need of weatherstripping. The wind, and street noises, came blowing into the room. On Saturday, the TV service went dead. We had been looking forward to watching some college football, but the cable was out until late evening. In all my travels, including to third world locations, I have never seen any facility have so many issues with what is usually a problem easily solved. I had to feel sorry for the poor front desk clerk - she was basically working alone Saturday evening trying to field all the angry calls from hotel guests regarding the lack of television service. She could have used a little back up help. Room rates were high due to the Marathon. I would suggest checking out alternative accommodations.
- Official Description (provided by the hotel):
- Located in the heart of the Historic District. When you stay at the Hilton Savannah Desoto, you're within walking distance of so many famous attractions including Riverfront Plaza, River Street and City Market. You'll love the view over beautiful Madison Square from our rooftop pool and patio. Dine in the DeSoto Grille, serving southern cuisine with an inventive flair. Our meeting and event space features panoramic views of the city, perfect for any meeting or wedding reception. ... more less
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- Also Known As:
- Hilton Savannah Desoto Hotel Savannah
- Hilton Hotel Savannah Desoto
- Hilton Desoto Savannah
- Savannah Hilton