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“Jean-Guy”

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Hilton Savannah Desoto
Ranked #43 of 113 Hotels in Savannah
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Jean-Guy”
5 of 5 bubbles Reviewed 19 December 2013

Excellent place to stay with great service. Savannah is a great city to visit and people at the hotel were gracious in telling us what to do and where to go! I would recommend this hotel to anyone, We felt very welcomed and enjoyed the facilities. The hotel staff was great and helpful and certainly contributed to our positive experience. We will returned to this hotel at our next visit to the area!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 919jeanguyv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 23 December 2013
"Jean-Guy" - Thanks a wonderful review on the hotel and the staff, glad you enjoyed and we loook forward to seeing you next time you come to Savannah!
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1,996 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Fishers, United States
1 review
2 of 5 bubbles Reviewed 18 December 2013

Bathroom was unacceptable in cleanliness. Rooms close to elevators are noisy from the elevators going up and down. Would not recommend staying here. The bathroom sink had long hairs in it and didn't notice it until the water was running and they came out from underneath the lip of the counter. The bathroom floor corners were filthy.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 19 December 2013
Mike C - Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Dirty rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. Please give us a second chance if you visit our area in the future.
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Birmingham, Alabama, United States
2 reviews
4 of 5 bubbles Reviewed 11 December 2013

A first impression is important for many reasons and in various situations. Hilton Desoto passed the test for customer service! The valet was helpful and willing to give us directions for public parking ( avoiding the pricey fee charged by Hilton). The staff at front desk was very helpful, upgrading us to a corner room, with an excellent view. This particular room had a balcony- and a broad picture window, providing a view of Savannah. The down side... The hotel needs updating. Lighting, furnishings- An all over face lift would be advantageous. The location is good, the service excellent...But refurbishing is needed... But the mattresses are comfortable and the value is good. The property receives four stars. We will return!

Stayed December 2013, travelled as a couple
Helpful?
Thank Fran P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 13 December 2013
Fran P - We appreciate the feedback and we always try to do some upgrading every year. We hope you come back and see us when travelling to Savannah!
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Southern Pines, North Carolina
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 11 December 2013

First, the pluses: beautiful lobby, great staff, nice bar, good breakfast, knowledgeable concierge, good location. Minuses: we upgraded to a corner room, and although the bed was comfortable and everything worked, we felt the furniture was odd and mismatched. There was no clock. We were awakened early, early in the morning (don't know the time, no clock!) with a loud repetitive squeaking noise, probably A/C related. It lasted for a few minutes then stopped. We did not report it. We loved Savannah, but would probably choose the Hyatt or the Doubletree, or even better, a B&b for our next trip.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JennyL1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 13 December 2013
JennyL 1977 - We appreciate the overall feedback and we will certainly address the clock radio and have engineering look at the HVAC int hat room. We have tried to make the hotel rooms not look like a standard cookie cutter concept which is why the furmniture has some quirks. We hope you come back and see us in the future.
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Camilla, United States
1 review
5 of 5 bubbles Reviewed 10 December 2013

The De Soto Hilton is Savannah is both charming and welcoming. The staff is gracious and most accommodating. The hotel is lovely and is in the heart of the historic district. I've stayed here at least a half dozen times over the years and each time was wonderful!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 13 December 2013
Lisa R - We appreciate your loyalty and the wonderful feedback. Thanks for staying with us and I will communicate your feedback to the team! We look forward to seeing you in the future.
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Beaufort, SC, United States
2 reviews
5 of 5 bubbles Reviewed 8 December 2013

From the valet parking attendants to desk clerk to everyone we came in contact with we were totally impressed with the courtesy, friendliness and good old fashioned customer service we received. This was a most enjoyable experience and I rate this Hilton hotel superior in all categories.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 9 December 2013
Donald M - We appreciate your kind feedback and I am glad to see you enjoyed the entire staff! Come se us again when travelling to or through Savannah!
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Alpharetta, United States
1 review
3 of 5 bubbles Reviewed 5 December 2013

The employees at this hotel were very nice, sweet, helpful, and courteous. The bathroom in my room was not clean. The room was average, it definitely was not worth the money that I spent. This hotel is too overrated. I would have came out better going to a Super 8 motel; at least I would have had a refrigerator and microwave in my room because my room did not look at better than a room at Super 8 or any of the other inexpensive motels!!!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Louella K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 9 December 2013
Louella K - Thanks for the feedback. There are many options at the hotel and the corner king rooms do have refrigerators and microwaves, as well they are oversized and a great value. If coming back to the area I would suggest you try to get a corner king room, I'm failry confident you will enjoy this option at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Savannah Desoto

Property: Hilton Savannah Desoto
Address: 15 E Liberty St, Savannah, GA 31401-3920
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah > Downtown , Historic District - North
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Savannah
#31 Romantic Hotel in Savannah
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Savannah Desoto 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Located in the heart of the Historic District. When you stay at the Hilton Savannah Desoto, you're within walking distance of so many famous attractions including Riverfront Plaza, River Street and City Market. You'll love the view over beautiful Madison Square from our rooftop pool and patio. Dine in the DeSoto Grille, serving southern cuisine with an inventive flair. Our meeting and event space features panoramic views of the city, perfect for any meeting or wedding reception. ... more   less 
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Also Known As:
Hilton Savannah Desoto Hotel Savannah
Hilton Hotel Savannah Desoto
Hilton Desoto Savannah
Savannah Hilton

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