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“OK hotel if you are in the area” 3 of 5 bubbles
Review of Hilton Savannah Desoto

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Hilton Savannah Desoto
Ranked #42 of 113 Hotels in Savannah
Calgary, Canada
2 reviews
“OK hotel if you are in the area”
3 of 5 bubbles Reviewed 17 February 2014

OK hotel, location close to everything. Rooms have good view especially at higher levels. Heating/cooling system works but slow to respond. If you use bell services for storage of your luggage, ensure you got the tickets for it and you received everything back when you leave.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank MSYYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 19 February 2014
Trip Advisor Member - We appreciate your feedback and overall we are happy your stay was enjoyable. Certainly it is always our best intention to get all items back through our luggage storage system and we have never had an issue before, I'm sorry you had a challenge and we will discuss this with our bellstaff and front office team to make sure we are adhering to the standards that are set up for this program. We hope to see you again in the future!
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (366)
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A TripAdvisor Member
5 of 5 bubbles Reviewed 14 February 2014

The Desoto Hilton continues to be a romantic getaway destination. It is in the heart of the Savannah historic district. Very clean and a view that warms the heart. The hotel restaurant has excellent food and there are many wonderful restaurants in walking distance.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 17 February 2014
Trip Advisor Member - Thank you for the "Excellent" review on the hotel. We appreciate you staying with us and for the positive review on the restaurant, come see us again in the future!
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Clarks Summit, United States
1 review
5 of 5 bubbles Reviewed 14 February 2014

The entire staff, from bellman to front desk to breakfast hostess to Starbucks associate, is exceptionally kind and helpful. The hotel is beautiful and conveniently located. I would highly recommend it and hope to return someday soon.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gretchen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 17 February 2014
Gretchen E - We appreciate the great feedback and I'm glad to see you really enjoyed the staff! we hope to see you in the future as well. Thanks for staying with us!
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Level Contributor
291 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 11 February 2014

Savannah was on the agenda for our trip south and we picked the Hilton because it was near the historic distric (Libery and Bull) and because of its middle of the road cost. As expected the location was good - within walking distance of most of the city's sites but the facility is somewant past its prime. Our first room was clearly unacceptable and the friendly staff agred to move us to a second room (better view. less noise, less ware and teanr on the furniture. Also note that they offer only valet parking at $20 a night. Our walk around showed that there were a lot of other facilities with equal or better locations - that looked newer.

Room Tip: Face the river - ask to see the room in advance.
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  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 12 February 2014
Mike G - We certainly appreciate the feedback. While we are not the newest hotel in the city we certainly try to provide a quality product, more importantly our focus is to excel in our guest service. I am glad to see the team stepped up to your concerns and moved to a different location in the hotel. If you can get to a corner king in the hotel you can really appreciate the oversized rooms and on a higher floor avoid a lot of the traffic noise. I hope you give us another try if travelling to Savannah!
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Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 February 2014

The Hilton staff was extremely helpful-- folks in the restaurant/bar COULD NOT have been nicer! Valet was prompt and pleasant, excellent location. Additionally-- I want to thank you for NOT having Directv. I travel often for work and need to know information for my location, The Weather Channel is the only channel that lets me know if I can expect travel delays and what home looks like while I'm on the road. My stays are significantly impacted by whether or not a hotel has The Weather Channel, so THANK YOU!

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Eatwelltraveloften22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephenralston, Manager at Hilton Savannah Desoto, responded to this review, 8 February 2014
Thank you for the positive feedback and are glad you enjoyed your stay. Hopefully you will choose to stay with us again when visiting Savannah.
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Charlotte, North Carolina
Level Contributor
10 reviews
5 of 5 bubbles Reviewed 5 February 2014

The Desota is back away from the water, but delivers elegance and charm. Close enough to all sites to walk and enjoy great meals on the waterfront. Staff is excellent in their care of the guests! Old style atmosphere with a wonderful breakfast buffet.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank takh1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 6 February 2014
takh 1961 - I really appreciate you writing your feedback on the hotel. The location is excellent, we are an older facility and certainly don't look to be a modern looking hotel. While we hqave renovated several years ago it is an older building and we try to keep some of the older classic looks to the property. I appreciated your feedback and I was glad to see you enjoyed the old look of the South, I hope to see you again in the future!
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Tampa, Florida
2 reviews
4 of 5 bubbles Reviewed 5 February 2014

The staff members we dealt with were very friendly, helpful and courteous. The beds were the most comfortable we've ever experienced in a hotel. We all got a great nights sleep. The rooms were a little dated and could have used a little freshening up.....new coat of paint, new window locks.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 6 February 2014
Trip Advisor member - glad to see your overall stay was great and that you enjoyed our special hilton bedding! I got your email on the window locks and we are repairing today, thanks for the feedback and for staying with us, we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Savannah Desoto

Property: Hilton Savannah Desoto
Address: 15 E Liberty St, Savannah, GA 31401-3920
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah > Downtown , Historic District - North
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Savannah
#31 Romantic Hotel in Savannah
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hilton Savannah Desoto 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Located in the heart of the Historic District. When you stay at the Hilton Savannah Desoto, you're within walking distance of so many famous attractions including Riverfront Plaza, River Street and City Market. You'll love the view over beautiful Madison Square from our rooftop pool and patio. Dine in the DeSoto Grille, serving southern cuisine with an inventive flair. Our meeting and event space features panoramic views of the city, perfect for any meeting or wedding reception. ... more   less 
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Also Known As:
Hilton Savannah Desoto Hotel Savannah
Hilton Hotel Savannah Desoto
Hilton Desoto Savannah
Savannah Hilton

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