We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing! :(”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Savannah Desoto
Ranked #45 of 113 Hotels in Savannah
Arlington, Virginia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Disappointing! :(”
Reviewed 24 July 2014

In our stay in Savannah, Georgia, we spent the night at the Hilton Desoto.
We stayed there a few years ago and really enjoyed it. This time, it was a totally different story...

Firstly, when we got to the room, the first thing we noticed was that it needed refurbishing and refitting. I don't know about other rooms, but after I took a shower, I noticed that there were no big towels, only hand towels.

Fortunately, the staff were helpful and friendly and gave us some towels. I can say that I had a fairly good night's sleep except for the fact that the air conditioner wasn't working properly.

In the morning, we noticed They didn't change the filter at the coffee machine!

When we checked out, we told the receptionist about the mishaps the previous night and she apologized and said that she would tell the manager. There were good parts also about this stay:

1. The staff are friendly
3. The location is really good.

I don't know about other guests, but I for one, did NOT enjoy my stay! All in all, I don't think that I would be coming back anytime soon. For how much money we spent, I think that it's definitely not worth it! I was disappointed because it wasn't really the quality of other Hiltons.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank L D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 25 July 2014
L D - I'm sorry your stay was not perfect, we certainly try hard to make sure all of our guests have a good experience. We will certainly address your housekeeping concerns. We are in the process of doing a refurb on the guest furniture and I certianly hope you give us another opportunity to serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,050 reviews from our community

Traveller rating
    679
    655
    383
    218
    115
See reviews for
426
684
69
528
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (378)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Auburn, Alabama
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 July 2014

A friend and I stayed two nights at the Hilton Desoto. The room was really pleasant. The only thing missing was a small refrigerator, which would have made the absolutely necessary water bottle(s) easy to store. Hot and humid Savannah means hydration is a necessity.

The beds were really comfortable (at least mine was); we had a nice view from the balcony. I had no problem with outside noise; however, the walls ARE thin and anything in the hallway is overheard inside the room.

The staff from the valet (Darrell was great) to housekeeping (Leda) were really nice and accommodating.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wareagleontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 25 July 2014
wareagleontheroad - We appreciate the great feedback and glad to see you had a pleasant stay. We do offer refrigerators and microwaves in our corner king rooms so perhaps next time give one of those a shot, look forward to seeing you in the future if coming to Savannah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
Reviewed 24 July 2014

Just know, it is downtown, it is an older hotel, so if your looking for perfection, this is not the place for you. I did encounter a German cockroach in the bathroom during the night. Ugh!! And the shower design caused the bathroom floor to get soaked. The sheets in my opinion are too rough, maybe over used. Besides that it was quiet,

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nevlin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 25 July 2014
NevlinH - We are historic so certainly not a new build. I'm sorry you had a pest in your room, while there is a convennience to having windows and patio doors that open for fresh air there are certainly many insects in Savannah. We will certainly have our pest elimination company address this situation. Thank you for staying with us and we hope to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auburn, Georgia
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 July 2014

The Hilton Desoto was wonderful. The room was large, the bed was comfortable and the entire stay was quite pleasant. We had wonderful views of the city, but a little of it was obstructed by the roofs of nearby buildings. The lobby was huge and offered many seating areas, access to computers and refreshing pitchers of water. The only negative is that that you have to travel outside of the building to get to the fitness facility. However, the fitness center was impressive for a hotel.

The front desk staff and parking valets were friendly and helpful. We didn't have to wait long for the valet to retrieve our car, which was appreciated. Liberty Street is lined with beautiful trees and is only a short walk from River Street and the Historic District. I highly recommend this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank MArrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 25 July 2014
MArrington - Thank you for the great review, glad you enjoyed your stay, the staff and the city! We hope to see you again if travelling to Savannah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holmfirth, United Kingdom
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 July 2014 via mobile

Our room at the Hilton de soto was very clean and comfortable. It's around a 15min walk to river street but there's nice parks to walk through on the way down. You do have to pay an added charge for valet parking if you have driven a car. The staff were friendly and helpful and I would recommend staying here.

Stayed July 2014
Helpful?
Thank GemA85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 25 July 2014
GemA85 - We appreciate you choosing to stay with us. Thank you for the positive review and glad to see you enjoyed the city and the staff. We look forward to seeing you again in the future should your travels bring you to Savannah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killarney ireland
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 July 2014

We stayed here for my daughter's wedding and found it to be a great place for out of town guests as well. We did have a block of rooms (so good price), but it was a wonderful location and pool for all of the out of town guests. They have a great Starbucks in the lobby as well as a full service restaurant and bar.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 25 July 2014
Mary S - Thanks for the great review and glad to see you enjoyed the amenities at the hotel. Look forward to seeing you again if your travels bring you to Savannah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chickamauga
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2014 via mobile

We stayed on Friday the 18th and they were packed with conventions and reunions. The staff was great and very attentive and quick to respond. However, for a Hilton the hotel needs MUCH from the rooms were extremely dirty and need repainting and new carpet, the door to our room would not shut on it's own, no filter in the noisy AC and the shower had standing water ankle deep. This would be a 2 star hotel if not for the staff.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bospe394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kbrockway, General Manager at Hilton Savannah Desoto, responded to this review, 21 July 2014
Bospe394 - I'm glad to see you really enjoyed the staff, I apologize for your room challenges which is not typical for us, we will certainly look into the situation and make sure it gets resolved. Thank you for the feedback and please give us another try when travelling to Savannah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Savannah hotels
Historic District - North
DoubleTree by Hilton Savannah Historic District
Downtown
Hilton Garden Inn Savannah Historic District
Downtown
Courtyard Savannah Downtown/Historic District
Show Prices
Show Prices
Show Prices
Downtown
B Historic Savannah
B Historic Savannah
#23 of 113 in Savannah
465 reviews
Yamacraw Village
Embassy Suites by Hilton Savannah
Show Prices
Show Prices
Show Prices

Been to Hilton Savannah Desoto? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Savannah Desoto

Property: Hilton Savannah Desoto
Address: 15 E Liberty St, Savannah, GA 31401-3920
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah > Downtown , Historic District - North
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Savannah
#31 Romantic Hotel in Savannah
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Savannah Desoto 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Located in the heart of the Historic District. When you stay at the Hilton Savannah Desoto, you're within walking distance of so many famous attractions including Riverfront Plaza, River Street and City Market. You'll love the view over beautiful Madison Square from our rooftop pool and patio. Dine in the DeSoto Grille, serving southern cuisine with an inventive flair. Our meeting and event space features panoramic views of the city, perfect for any meeting or wedding reception. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hilton Hotels Direct, Priceline, Ebookers, Booking.com, TripOnline SA, Hotel.de, Traveltool, S.L.U., getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Hilton Savannah Desoto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Savannah Desoto Hotel Savannah
Hilton Hotel Savannah Desoto
Hilton Desoto Savannah
Savannah Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing