My husband and I stayed here for 2 nights, 11/25-11/27. The location is on the far end of the river walk, but still fine if you want to walk all over the downtown area. My husband made the reservations online a couple weeks prior to our trip, and received a discounted rate. I called a few days before the trip to confirm the king size bed and ask that we be put in a riverfront room if possible. The woman on the phone was very rude in her mannerisms and tone when she told me that since we were getting a discount, she couldn't guarantee me anything. I guess I could understand that, but wouldn't you want your discounted people to be just as happy as full paying guests? She made it sound as if we were lesser people.
My husband made the reservation online, and we specifically requested a king size bed and extra foam pillows. Those feather ones hurt my neck... When we arrived, I asked to be upgraded to a riverfront view. This is an extra $30 per night charge. Also, this is in addition to the $18 a day for parking. We may have a received a discount on the room, but hotels such as this nickle and dime you on every little thing, so it was still turning out to be more expensive than we planned. Our "riverfront view" was on the far side of the hotel and partially blocked by a piece of wall. We did get a king size bed, but apparently pillow requests do not transfer if you change rooms. I found this odd... Not to mention that the bed is terrible on the joints of a side-sleeper like me. I was sore in the hips for the whole trip.
Many things in this hotel were lacking compared with other places I have stayed, which could be deemed of cheaper variety. For example, there is no safe in the room closet, which is something I have come to expect of any hotel. I expect to be able to lock up my valuables without having to go to the desk each time I want them out. There is no free breakfast, and you have to ask for something as simple as a shower cap. While walking around, the scarred and pitted baseboards and door bottoms come into sharp focus, as well as the crooked wall lamps. The temperature on the 4th floor where we were seemed to be stuck on heat, but the room was stuck on freeze. The lobby and atrium is decent, but smells horribly of pool chemicals at all times, as the pool is indoors. The atrium is just one huge open space and lacks any sort of decoration. I would expect better from a hotel that charges as much as they do for a normal-paying customer.
The one bright spot was the concierge. She was extremely helpful in booking all of our tours and reservations for dinner. She is not employed by the hotel, however, but a private travel agent. Maybe that's why she was so happy...
Overall, I give this place a 3 due to it's location. But you must ask for a riverfront view, or even an atrium view. Otherwise, you will be taking in the scenic parking lot and rooftop air conditioners.
- Official Description (provided by the hotel):
- Savannah's only full service Marriott on the historic Riverfront. Stroll along Savannah's famous River Street - conveniently connected via the Marriott Riverwalk. Easy access to shopping, dining and entertainment. Relax on the beach at Tybee Island, or spend the day exploring historic downtown Savannah. 11.2 miles to Savannah/Hilton Head International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Savannah Riverfront Hotel Savannah
- Savannah Marriott