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Country Inn & Suites By Carlson, Savannah Gateway
Ranked #49 of 113 Hotels in Savannah
GreenLeadersSilver level
Southern US
Level 3 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good hotel”
Reviewed 22 July 2014

I stayed here with my parents for 2 nights for a trip to Atlanta. The staff was friendly and helpful. The breakfast was good. The hotel room was large and clean. Several restaurants near the hotel. Wi Fi was free and easy to connect to. No complaints. This was about a 15 min. drive to historic Savannah. I do think I would stay somewhere closer in next time though.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Maccafan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyHotels, Marketing Agency at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, 23 July 2014
Dear Valued Guest,

Thank you for posting this amazing review on Tripadvisor about your stay with us.
We pride in learning that you found our staff friendly, room clean and breakfast good and enjoyed your stay here.

We continuously strive to serve our guests in the best possible manner all through their stay with us.

Looking forward to your staying with us the next time you visit this place.
We assure you your stay will be an impeccable one.


Warm Regards,
The Management Team at,
Country Inn and Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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911 reviews from our community

Traveller rating
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    142
    77
    60
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
Monroe, Georgia
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

The bathroom was not clean by my standards, even still had hair on the soap dish. There's a hole in the wall in rm 220, and a giant roach/palmetto bug crawled out of it. They promise breakfast until 9:30, but the food is gone before 8:45, and upon complaining I was not even credited 5$ to go to mcdonalds. It was worse the next day. The little cereal and stuff that is left is VERY stale, the raisins in the raisin bran weren't even purple anymore, but they were out of milk anyway. The pool area , when open, is overrun with kids who are allowed to be there without much supervision, even in the hot tub. There is not time limit or anyone to enforce any rules. I've never written a bad review, but after contacting them twice about this stay receiving any help, I wasn't left much of a choice.

Room Tip: Don't stay here!
See more room tips
Green Features: I didn't see any practices like this. Even my towel which was hung on a door hook was taken after 1 quick use.
  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Macnjac18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyHotels, Marketting Agencies at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, 23 July 2014
Dear Esteemed Guest,

Please accept our sincere apologies for the inconveniences you experienced during your stay with us.
I know this does not justify what you experienced, However We are looking into all of your concerns and are taking remedial steps on warfooting to fix them at once. Whether it is the bathroom problem or the breakfast or the pool, everything will be taken care of.

Usually this is not the standard of our service and we always strive to serve our guests in the most efficient manner.

We appreciate the time and effort you spared for posting this review about your stay with us.

We assure you that your next stay with us will be spotless and an impeccable one.
Looking forward to serving you par excellence on your future stay with us when you visit this place again.


Warm Regards,
The Management Team at,
Country Inn and Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Georgia
Level 2 Contributor
6 reviews
Reviewed 22 July 2014

One of the best hotels we have been to. Staff was extremely helpful and friendly. Breakfast was good and attendant was very accommodating. Everything was very clean and beds were comfortable. We would definitely stay there again.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyHotels, Marketing Agency at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, 23 July 2014
Dear Jim and Louise,

It was immensely exhilarating and encouraging to read your review on Tripadvisor about you experience while staying with us. We thank you for this effort of your’s.

It was really nice to learn that you thoroughly enjoyed your stay, whether it was the staff, the room or the breakfast.

It is our continuous endeavor to serve our guests par excellence at all times during their stay with us.

We assure you that your next stay will also be refreshing and serene.Looking forward to your staying with us the next time you visit this place.


Warm Regards,
The Management Team at,
Country Inn and Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 July 2014 via mobile

This hotel was beautiful. The decor was wonderful and the rooms were clean. However, the cleaning staff wasn't as thorough as the staff of the hotel that we stayed in the night before. We went down to the spa and there was something disgusting on one of the signs and the elevator was very filthy. At the hotel we'd stayed in the night before in SC, the cleaning staff was very thorough, taking the time to even clean the elevators, restrooms, and other details to keep the hotel sanitary. I called down to the front desk to let them know about t he elevator and spa. However, the elevator and soa was still filthy the next morning. I give this hotel a 3 rating because besides these things we had a nice stay.

Stayed July 2014, travelled as a couple
Helpful?
Thank Carolee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyHotels, Marketing Agency at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, 22 July 2014
Dear Esteemed Guest,

We value your review posted on the Tripadvisor about your stay with us.

It will help us monitor our services. It is our endeavor to serve our guests in the most efficient manner at all times during their stay with us.

We regret that you did not find the SPA and the Elevator clean enough, I will co-ordinate with the housekeeping and the frontdesk and get things in place right away.

IT was nice to know that you enjoyed your stay with us otherwise.
I assure you that your next stay with us will be spotless and refreshing.

Looking forward to your staying with us the next time you visit this place.



Warm Regards,
The Hotel Management,
Country inn and suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers Beach, Florida
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 July 2014 via mobile

This was a great stop-over on our trip! The employees are great and the beds are to die for! We walked next door to Applebee's and had a fabulous time! Very pleasant and relaxing time. Jocelyn at the front desk ROCKED! Great customer service! We stopped here again on the way back through a week later and it was great again! It will be a regular overnighter for us when we are traveling. Thank you to all the staff for making our stay pleasant!

Stayed July 2014
Helpful?
Thank dslocke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyCares, Guest Relations Manager at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, 16 July 2014
Dear Esteemed Guest,

It was wonderful to get such a candid review about your stay with us on the Tripadvisor.
It actually gives us immense satisfaction to learn that you enjoyed our bed and services and found the hotel staff friendly.

I shall pass on your good word to Jocelyn at the front desk.
Looking forward to your stay with us the next time you visit this area.


Warm Regards,
The Hotel Management,
Country Inn & Suites Savannah Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fl
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

We stayed here during a visit to Savannah. Check in was fast the the staff was very friendly and helpful. It was a short easy drive to Savannah for an evening show. The beds are comfortable, plenty of pillows and a great breakfast to start the day.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mlcerone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyCares, Guest Relations Manager at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, 15 July 2014
Dear Esteemed Guest.

Thank you for posting such a pleasant review on Tripadvisor.

It was immensely satisfying and pride taking to learn that you enjoyed our service to the fullest.
We always strive to serve our guests par excellence and such reviews are really encouraging and boost our morale.

Do stay with us for another impeccable stay the next time you are in this area.

Warm Regards,
The Management Team,
Country Inn & Suites Savannah Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 14 July 2014

Rooms were clean....
Staff was friendly.....
Prices were very affordable...................................
Would stay there again..........,............................................

..............

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MasterkeyCares, Guest Relations Manager at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review, 15 July 2014
Dear Esteemed Guest.

Thank you so much for posting this wonderful review on Tripadvisor.

It was really pride taking and satisfying to learn that you enjoyed our hygienic rooms and found our staff friendly and the prices reasonable.

It is our continuous endeavour to serve our guests par excellence at all times during their stay with us. Such reviews give us immense encouragement to serve our guests in the most spotless manner.

Do stay with us the next time you are in this area for another impeccable stay.

Warm Regards,
The Hotel Management,
Country Inn & Suites Savannah Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Savannah Gateway

Property: Country Inn & Suites By Carlson, Savannah Gateway
Address: 16 Gateway Boulevard East, 16 Gateway Boulevard East, Savannah, GA 31419-7554 (Formerly Clarion Inn & Suites )
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Savannah
#24 Family Hotel in Savannah
#33 Business Hotel in Savannah
#34 Romantic Hotel in Savannah
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Savannah Gateway 3*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to the New Country Inn & Suites Hotel in Savannah. With a convenient location just off I-95 and services designed for a productive stay, the brand-new 100% non-smoking facility Country Inn & Suites Savannah Gateway Hotel is the ideal choice for business and leisure travelers. Our Savannah, GA hotel's guests can take advantage of free high-speed, wireless Internet access, a complimentary breakfast buffet and on-site facilities like a Fitness Center and Business Center. Each of our Savannah hotel rooms features a microwave, a refrigerator and modern furnishings for guests' comfort. Plan your stay today and experience one of the best hotels in Savannah, Georgia. ... more   less 
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Also Known As:
Clarion Inn & Suites Savannah Hotel Savannah
Clarion Inn And Suites Savannah
Clarion Hotel Savannah
Clarion Savannah
Savannah Clarion

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