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“Dirty & neglected”

River Valley Inn and Suites
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River Valley Inn and Suites
Ranked #18 of 22 Hotels in Fort Smith
Ames, Iowa
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dirty & neglected”
Reviewed 17 September 2012

Stayed here en route home from a trip to Texas--since we were going to sleep for 6 hours and leave we didn't want or need anything fancy, just wanted a clean room at reasonable cost. Unfortunately cost was not particularly cheap, and room wasn't clean.

Dated furnishings and decor, if taken care of, would not be a problem... but flat out lack of cleaning and neglect of basic maintenance is an entirely different story in my book. Our room fell into the latter category. The entire perimeter of the room had a 2" wide gray ring from dirt/dust that was never vacuumed up, which was also present around each piece of furniture and especially under/behind items. The attached photo shows the dust line under/around the dresser, though it did not show up nearly as bad in the photo as it actually was. The sink photo is somewhat more representative--missing pieces, dilapidated fixtures that had not been repaired/replaced, and more dirt/grime for which there was no excuse.

The pillowcases were open to show the stained pillows. The next morning when I turned on the shower, the water ran rust-colored for a good 30 seconds before I dared to step in. The "continental breakfast" was a box of glazed donuts in a Wal-mart box. Needless to say, we were kicking ourselves for not seeking out the Motel 6, especially when we drove by it the next day to see the price was $20 less and the outside looked like it had been kept up much better than TravelLodge I guess the darkness and fatigue had impaired our judgement the night before!

  • Stayed April 2012, travelled as a couple
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Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Duluth, Minnesota
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 September 2012

Unlike most budget-priced hotels, this one went beyond the typical doughnuts and box of corn flakes. You can get a hot breakfast made up, which was a nice surprise. The room was roomy and comfortable, with an air conditioner that got the room very cold.

The hotel is right in town, a little ways off the interstate. Makes it easier to find things to do, plus there are plenty of restaurants within an easy walk or drive. VERY friendly staff on the overnight shift when I checked in. There is lots of parking here, with a large lot out front and diagonal parking along side the additional buildings. I'd say there was definitely room for a few larger vehicles, if you travelling with a truck, RV, or trailer and need a place to crash for the night.

My room was in a building separate from the main office, and it had two doors -one directly from the outside, and one from an interior hallway. The door leading outside was oddly hard to open and close, but I attribute that to the stifling heat and humidity that day.

  • Stayed August 2012, travelled solo
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Helpful?
Thank Chad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henderson, TX
2 reviews
Reviewed 20 May 2012

After being in the truck all day, we were quickly searching for an inexpensive room (simply because we were basically needing a good bed, shower and rest). After several attempts with no positive results, we stopped at Travelodge. We liked the clean, well-kept appearance from the highway. The rate was very affordable and the room was just what we needed! Front desk attendants were very accomodating and we were able to access the fax machine for business purposes. The room was very clean and the bed was comfortable. A hot breakfast (made to order) was included in the cost of the room. We were able to park our truck and trailer in a safe location (within our view) and we had easy access to all hotel facilities. This hotel is also located within walking distance of numerous restaurants. Very pleasant stay!!

  • Stayed May 2012, travelled on business
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Helpful?
Thank Jolynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travelodge-Fort S, General Manager at River Valley Inn and Suites, responded to this review, 22 May 2012
Thank you so much for taking the time to write a review for our hotel. We are so glad that you enjoyed your stay with us. We appreciate you choosing us for your stay here in town, as there are many hotels to choose from. So thanks again for choosing us. We hope that the next time you are in town you will stay with us again. Sincerely Margaret Mickle
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1 review
Reviewed 2 May 2012 via mobile

My stay was very pleasant! The manager was extremely helpful and available to all of our needs! The rest of the staff was very nice as well. Hotel was clean and i felt safe in it! Is within walking distance of several restaurants and at a very convenient location. Will definetely stay here again.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
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Helpful?
Thank YasDR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmericasBestInns, General Manager at River Valley Inn and Suites, responded to this review, 15 May 2012
Thank you so much for taking the time to comment on your stay.. We are very happy that you had a great stay. We try to make our customers feel at home during their stay with us. We pride ourselfs on our freindly staff. We look forward to your next visit. Thank you so much for choosing our hotel..
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Edmond, Oklahoma, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 February 2012

We came to see my son over the weekend and stayed at the travelodge. It was about $64 for the night. The cable on the t.v. was fuzzy and trying to screw in the wire didn't fix it. Furniture had scratches all in it, soap was nasty, coffee was awful, no toothpaste, and stains on comforter! We won't be back!

  • Stayed February 2012, travelled with family
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Helpful?
1 Thank Josh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
1 review
Reviewed 7 September 2011

I was here during a family reunion the weekend before Labor Day. The non-smoking rooms had a noticeable cigarette smoke smell. Some of my family members had to change rooms because of the intense smoke smell.

The beds are very firm. I thought this was great but if you like mattresses you can sink into, you won't like the beds here. The pillows were anything but firm. The pillows are very small, thin, and flimsy. I'm surprised the pillows are not firm like the mattresses are. I would strongly suggest you bring your own pillows from home.

The rooms are you typical hotel room, they have a small microwave and a mini-fridge. The room I was in had the mini fridge sat on the floor and the microwave sat on top of the fridge. This was not a good arrangement the mini fridge should have been set next to the tv on the dresser. it would have been a much better height for getting things n and out of it.

One good thing about this hotel is that they serve an actual hot breakfast consisting of a buffett with bacon, scrambled eggs, hash brown, biscuits, gravy, cold cereal, milk, OJ, and coffee. They will also prepare pancakes if you want them.

The rooms are in need of some sound insulation. You can be in your room with the door shut and still hear people talking in the hallway in a normal voice.

The staff was very friendly and very professional.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
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Helpful?
Thank Tina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmericasBestInns, Manager at River Valley Inn and Suites, responded to this review, 15 May 2012
Thank you so much for taking the time out of your busy schedule to let us know about your stay. I am so sorry about your pillows. and after reserching your comments, we purchased some serta dream pillows. They are firm and seem to be exactly what the doctor ordered. Thank you so much for bring this to my attenetion. Hope to see you at the next family reunion..
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2011

We had a very bad experience. Had to change rooms because the air did not work. The phones would not work, had no towels. Had plugs in the walls that did not work. We rented to rooms that were suppose to be connected and was unable to have those so had to get two separate rooms.

  • Stayed September 2011
    • Value
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Helpful?
2 Thank Taabj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about River Valley Inn and Suites

Property: River Valley Inn and Suites
Address: 5103 Towson Ave, Fort Smith, AR 72901-8429 (Formerly America's Best Inn & Suites Fort Smith)
Region: United States > Arkansas > Fort Smith
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 22 Hotels in Fort Smith
Price Range (Based on Average Rates): £
Hotel Class:2 star — River Valley Inn and Suites 2*
Number of rooms: 122
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Also Known As:
Travelodge Fort Smith

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