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“Great customer service!!” 5 of 5 bubbles
Review of Hampton Inn Fort Smith

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Hampton Inn Fort Smith
Ranked #3 of 22 Hotels in Fort Smith
Greenwood, Arkansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great customer service!!”
5 of 5 bubbles Reviewed 3 June 2014 via mobile

I booked the Birthday Party package for my daughter's 7th Birthday and it was a great experience! The package included a cookie cake and 3 large pizzas that were delivered to us right on time. We also had access to the swimming pool. I can't express enough how great the front desk clerk Britney was! She went above and beyond to make sure we had a great stay. She was very busy but kept great customer service and smile on her face the entire time!

Stayed May 2014
Helpful?
2 Thank lizlewis2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittney S, Manager at Hampton Inn Fort Smith, responded to this review, 24 June 2014
WOW! We simply could not ask for a better review! Thank you so much for taking the time to write about your experience with us! It makes our entire team so proud when our guests truly enjoy their time with us and the connections we are able to make. We can't wait to welcome you back!

All the best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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508 reviews from our community

Traveller rating
    284
    118
    67
    21
    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Yukon, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

The front desk staff represent this hotel really well! Especially Brittany, made our experience so good. She had to check people in, answer phones and deal with crazy requests from guests and did it all with a smile. She was very accommodating with us, being that we had some of the crazy requests like a can opener for example. So thanks Brittany for making our stay fabulous!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JonnaLGuthrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittney S, Manager at Hampton Inn Fort Smith, responded to this review, 24 June 2014
Our team has been thrilled to have you and your family here at the Hampton Inn Fort Smith! We are humbled by your kind words and nice review of your experience. As you have discovered our best asset is our staff and the service they deliver every day.
I appreciate all of the time you have taken to share your experience and we hope to welcome you back and your family back really soon!

Warm regards,
Your friends at the Hampton Inn Fort Smith!
Brittney
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Fort Smith, Arkansas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

I stayed to help with my niece's slumber Birthday party. We got the hotel room, access to the pool, 3 pizzas, and cookie cake. Rooms were nice and clean. I can not say enough good things about the customer service. Britney at the front end went above and beyond for anything we needed! She was swamped at times and still did a great job assisting everyone's needs with a big friendly smile on her face!!! Will definitely be back and tell others!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank sweetpea_bek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittney S, Manager at Hampton Inn Fort Smith, responded to this review, 24 June 2014
I am humbled by your kind words and glowing review of your experience. As you have discovered our best asset is our staff and the service they deliver every day.
I appreciate all of the time you have taken to share your experience and we hope to welcome you back for another wonderful stay in the near future!

Warm regards,
Brittney
Hampton Inn Fort Smith
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Little Rock, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2014

My check-in only took about 2 minutes. Fast, just the way I like it. I like the fact this particular hotel provided a variety of evening snacks. These snacks were wonderful. They weren't snacks that were put together. The hotel ordered from a restaurant. One thing I love about the Hampton Inn is their beds. They are so comfortable. Especially the comforter. Whenever I travel for my job, the first hotel I choose to look for a room is the Hampton Inn.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Denelia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittney S, Manager at Hampton Inn Fort Smith, responded to this review, 24 June 2014
Thank you so much for your review. We appreciate the service compliments and your feedback regarding our evening food offerings. Your comments have been shared with the appropriate management team members. We look forward to welcoming you again when your travels bring you through.

Warm regards,
Hampton Inn Staff
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United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

The hotel was easy to find and had great parking. There are two good places with in walking distance to eat. I did eat at Logan's had a great steak dinner there. The room was very quiet for being next to a highway, never heard the highway noise. the staff always has a great smile and service. Fort Smith is a great older town with lots of places to check out history. Will stay there again

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Bobby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittney S, Manager at Hampton Inn Fort Smith, responded to this review, 24 June 2014
We simply could not ask for a better review! Thank you so much for taking the time to write about your experience with us! It makes our entire team so proud when our guests truly enjoy their time with us and the connections we are able to make. I have passed along your review to our team and even our company! We can't wait to welcome you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rutherford, TN, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2014

The rooms were clean and the staff was extremely helpful. The location is great with restaurants being located just across the street. This was very convenient after a long day on the job. I will return to this location in the future.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittney S, Manager at Hampton Inn Fort Smith, responded to this review, 24 June 2014
Dear Guest,

Thank you for leaving your review regarding your stay at the Hampton Inn Fort Smith and thank you for recognizing our efforts to exemplify service and be your home away from home. Your friends at the Hampton Inn are always looking forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 26 May 2014

I did not intend to do a Trip Advisor review of this hotel, as this was our third stay at this hotel within a year, we had been very pleased in the past – which is why we were staying again and looking forward to it, but I was so disappointed, I felt I needed to do a review. At check in the clerk was friendly, offered us some gifts as we are Hilton Diamond Members, then we walked up to our room and couldn't believe it – look at the attached pictures: sad chair, wall right outside the window, dirty dresser, dirty bathroom grout, cracked shower surround. The carpet was dirty and had at least two iron marks on it. To make things worse, the hotel appeared to be less than half full, so why we were given this room escapes us and also disappoints us, since we know there are nicer rooms at this Hampton Inn.

It felt as though we were not appreciated as previous guests nor as loyal Hilton customers, I felt dirty just being in the room and very anxious to leave in the morning. We will not stay at the Ft. Smith Hampton Inn again and if anyone asks our opinion, we will recommend they stay somewhere else.

  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank KANR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamFortSmith, Management Team at Hampton Inn Fort Smith, responded to this review, 4 June 2014
Dear KANR,
Thank you for your feedback. We apologize for the housekeeping problems you experienced and if the condition of your room did not live up to your expectations. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay. We hope you will give us another chance if you visit this area in the future.

Thank you,
Managment Team at the Hampton Inn Fort Smith
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Additional Information about Hampton Inn Fort Smith

Property: Hampton Inn Fort Smith
Address: 6201-C Rogers Avenue, Fort Smith, AR 72903
Phone Number:
Region: United States > Arkansas > Fort Smith
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Fort Smith
#3 Business Hotel in Fort Smith
#3 Romantic Hotel in Fort Smith
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Fort Smith 2.5*
Number of rooms: 178
Official Description (provided by the hotel):
Welcome to our comfortable Hampton Inn Fort Smith hotel. Once a remote outpost on the United States' border, Fort Smith's rather unassuming name conceals a past that put the 'wild' in the Wild West. Discover our exciting history as you tour the sites near our Hampton Inn Ft. Smith, Arkansas hotel and make sure you visit our Old Fort Days Rodeo, one of the best in the country. Our friendly Fort Smith hotel provides complimentary airport transportation and courtesy shuttle service Monday to Friday, 5am - 10pm. Make yourself at home in a comfy guest room at our Fort Smith hotel. Relax and watch TV or catch up with work using the handy lap desk and free internet access. Start your day right with Hampton's free hot breakfast offering buffet items and make sure you try our famous waffles. If you don't have time to join us for breakfast, take a healthy Hampton On the Run(R) Breakfast Bag as you leave the hotel. Surf the web or print boarding passes in our free business center or host an important meeting in one of our boardrooms or meeting rooms. After a long day, rejuvenate in our free fitness center or make time to relax by our inviting indoor pool. ... more   less 
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Also Known As:
Hampton Inn Fort Smith Hotel Fort Smith
Fort Smith Hampton Inn

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