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“A Nightmare Experience!!!”

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The Inn at the Beeches
Ranked #3 of 7 Hotels in Rome
Certificate of Excellence
California
1 review
“A Nightmare Experience!!!”
Reviewed 5 November 2007

I lived in Rome for much of my life and visit fairly frequently -- only recently on a visit back did I have the "opportunity" to stay here and I would never do it again!!! I'm sad to say -- stay in Utica and commute!!! My job involves overnight travel 30-45 days a year and I've had to stay in some pretty marginal places -- the Inn at the Beeches is definitely in the bottom half!

The lower priced rooms are extremely small (maybe 10'x10') -- ok for a single person, but there's so much oversized furniture crammed into the room, two people have to take turns walking around the bed. More expensive rooms (overpriced) are a must if there are two of you. The hotel is just flat outdated and needs to be torn-down and rebuilt to present day standards -- I appreciate "quaint", but this is rundown, not quaint!

The grounds/ hotel setting is very nice, very peaceful -- the hotel restaurant is also decent as is the Conference Center dining room.

I can only assume that the previous reviewers were lucky and nothing went wrong with their stay -- it's easy to like a place if everything goes well. The true test of customer service is if something goes wrong -- which is what happened to me.

On the first night of our stay, my wife put her purse on the floor and the a/c unit in our room leaked a 1/2" of water into it by morning -- completely ruining it, her wallet (and all of her personal photos, paperwork, etc... in it -- took three days to dry out her paper money). What was the hotel's response? -- NOTHING!!! -- not an apology -- not a "that's terrible, we're sorry" -- Nada! The front desk manager's response? -- "Our a/c units can't leak, go away!" Of course, none of the owners were "available" to speak with me during the three days we were stuck there (and I even went to high school with some of them!)

To give credit, a couple of the front desk people were nice but had no authority to do anything.

Over the past two months, I've called, written letters describing the problem and asking for an apology, reported them to the BBB (who has contacted them) -- end result -- NO RESPONSE -- the owners apparently don't care about their reputation!

If you HAVE to stay in Rome, this is the least bad of the lot -- for me, I'll be staying in Utica on my next trip!

  • Stayed September 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler8711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
New York, NY
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2007

Friendly staff, very accomodating. Clean and nice grounds.

  • Liked — Cozy comfortable room, very clean
  • Stayed March 2007, travelled with family
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank kmcavo793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oak Park, Michigan
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 July 2007

What a charming place. When you turn into the long driveway, you're not real sure where you are going, but the motor court comes into view on one side and a large pond with fountains on the other side of the drive. Everything about the property was perfectly manicured. The staff was very friendly and helpful. The room was very cozy and clean. The 'turn down' service was a pleasant surprise. A restaurant is located in the complex and the breakfast was good. After putting a long day of driving in on the busy turnpike, this was a quiet, relaxing find. Everything about this facility is about pride of ownership and making sure everything is done right.

We didn't drive around the pond to see the conference center, but I'm sure it is also first rate.

  • Liked — The overall ambiance of the whole facility.
  • Disliked — An ethernet cable is provided for internet access in the room, but wi-fi would be better.
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Scarcethings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn at the Beeches

Property: The Inn at the Beeches
Address: 7900 Turin Road, Route 26, Rome, NY 13440
Phone Number:
Region: United States > New York > Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Rome
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Inn at the Beeches 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Inn at the Beeches is located on a lavishly landscaped 52 acre estate is impressive yet intimate. It can will provide you with the perfect backdrop for a wedding, corporate retreat, banquet, or conference or just an Intimate getaway. We are considered one of Central New York's premier special event destinations. ... more   less 
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Also Known As:
The Inn At The Beeches Hotel Rome

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