My husband and I have stayed at this hotel for perhaps 5 years, attending an annual event. The location is excellent for attending that event.
Over that time, they have added hair dryers, refrigerators and microwave ovens. A year ago, I might have rated it as average.
This year was notably different. The first day, we did not request a wake-up call -- but we got one at 8:30. The next two days, we requested 7:00 wakeup calls; instead, we got 8:30 wakeup calls.
The first morning, when I went to use the coffee maker, it had obviously not been cleaned--there was dried on coffee in the bottom. In the past, we have always had decaf coffee left regularly; this time we had to ask for it.
The first day, our room was not serviced. We were given clean towels at the office. The next morning, we had an overflowed toilet, which was attended to promptly. The person cleaning up also gave us clean towels and said the area would be more thoroughly scrubbed during the regular servicing. I asked that the window-sills be dusted, as there was a forest of cobwebs between the window and the sill.
When we returned at noon, the sills had been dusted. The room was serviced later in the day, and it was also serviced the last day. However, no one dusted anything else, including the headboard of the bed and the top of the black refrigerator.
The bed was comfortable, but the pillows were very poor, having little stuffing in them. The linens were clean, but some of them were badly stained, and one hand towel had a worn spot that was about to become a hole.
I cannot speak about the breakfast, as our diet dictates that we buy and eat our own stuff in our room. In the past it has consisted of coffee and packaged pastries offered in the small lobby.
The staff we encountered were always very pleasant ("I can't imagine why the wakeup call didn't go through..."), but there is clearly little effective supervision.
Our experience this year was so disappointing that we wonder whether the hotel has changed
owners or managers.
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- Also Known As:
- Econo Lodge Rome
- Rome Econo Lodge