Upon check-in my co-worker and I were given our room keys and directions for our rooms which was located on the other side of the round-about in front of the hotel. The outside door needed a key to enter, but neither of our keys worked. Co-worker went back to front desk to get both keys "fixed." Tried hers and was successful. But of course, when I got to my room the key didn't work again. Maybe it was my fault for not double-checking it worked, but after already having it fixed you would think it was FIXED. Luckily there was a House Phone in the hallway instead of having to traipse back down to the lobby thru their odd layout of a hotel. This was how the rest of my stay would go; leave room and not be able to enter again unless they had someone open the door for me and then go and get me new keys. We were not the only guests this happened to either; A LOT of people had the same problem, just not sure if it continued to happen to them as it did to me. Each time I needed help though, I cannot fault the staff because they were incredibly helpful and would be apologetic and do the best they could to remedy the issue fast and with much courtesy. I have to say Evan was more than accommodating by giving me food vouchers which I appreciated. As for the rooms themselves, they were very small, but clean. The bathroom was especially tight quarters with having to close door to use toilet behind it. Which was fine for modesty anyway, but in order to reach towels, you would almost have to close the door. Old TV with lots of lines running through it; not many channels; scary 1st floor sliding door that led out to a walkway that was covered with overgrowth and didn't look very secure or safe. My last issue was with the conference rooms. While we had a great view of the river and all the boats, I would hope that if they ever remodel they will consider a better soundproofing. You could hear every horn, whistle, hammer, etc in that room. Made it very distracting to hear presenters. Front staff was great, but restaurant staff and wait staff at banquet seemed a bit haggard and not too accommodating. These were my main issues; I could probably complain about some other issues. Was glad to go home.
- Official Description (provided by the hotel):
- The Red Lion Hotel Vancouver at the Quay is located on the Columbia River in Vancouver, Washington. The hotel is less than a mile west of the Interstate Bridge on the I-5 on the Washington/Oregon border. It is easily accessed from the I-5, travelling North or South (EXIT 1-C). In addition to waterfront guest rooms, meeting and event space, the Red Lion Hotel Vancouver at the Quay also features a full service Restaurant and Lounge with live music every Friday and Saturday night. The cover charge is free to our hotel guests. The Renaissance Trail, which runs alongside the hotel property, paralell to the river, is a four mile paved path for your choice of walking, jogging, cycling or strolling. Esther Short Park and the Vancouver Farmer's Market are also in walking distance from the hotel. Besides the Quay Restaurant and Bar, there are many other great Restaurant choices close by. There are countless options for local shopping from antique stores in downtown Vancouver to the Vancouver Mall to Portland's metropolitan shopping experience. We are only a ten minute drive from downtown Portland and fifteen minutes from the Portland International Airport. We do offer a free shuttle to and from the PDX Airport and the Vancouver Amtrak station. Our hotel features 160 guest rooms, including two Riverview suites with Jetted tubs and one suite with a full kitchen. Many of our rooms offer an exquisite view of the Columbia River and year round access to the River Deck. We have a heated outdoor pool for seasonal use with an ADA lift making the pool accessible to all of our guests. We have a guest computer, printer, onsite laundry, an exercise room, vending machines and newspapers available for guest use. Each room has free internet access, a refrigerator, microwave, coffeemaker and ample amenities to ensure comfort throughout your stay. We are excited to present a crisp new look with our recently upgraded bedding. Our neatly made pillow top beds look more inviting than ever! ... more less
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- Also Known As:
- Red Lion Hotel Vancouver
- Red Lion Vancouver
- Vancouver Red Lion