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“It was very late and we were tired. We needed a reasonably...”

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Howard Johnson Inn and Suites Vancouver by Vancouver Mall
Ranked #21 of 29 Hotels in Vancouver
Reviewed 29 August 2013

It was very late and we were tired. We needed a reasonably priced placed to stay. The staff that checked us in was quick, friendly, and efficient. We would definitely stay at the Howard Johnson again.

  • Stayed: August 2013, travelled with family
    • Value
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Review collected in partnership with Howard Johnson
Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary G, General Manager at Howard Johnson Inn and Suites Vancouver by Vancouver Mall, responded to this reviewResponded 10 September 2013

Mrs. Mary P

Thank you for your comment and we look forward to your next stay with us in the near future
Have a great day.

Thank you
Mary Grant

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362 - 368 of 425 reviews

Reviewed 21 August 2013

When I made the reservation I requested a quiet room. When we got to the room it sounded like a party was going on next door. In addition the room was dirty. We did get moved to another room. It too was dirty. We could still here people all the way down the hall. Banging doors woke us up at 5:30 in the morning.
There was mold and dirt in the bathroom and stains on the floor.
In the morning the orange juice and apple juice both strongly tasted like mold.

Room Tip: Stay somewhere else
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  • Stayed: August 2013, travelled as a couple
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Thank 2NW_Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary G, General Manager at Howard Johnson Inn and Suites Vancouver by Vancouver Mall, responded to this reviewResponded 11 September 2013

2NW-Travelers
We do apoligize for any inconvenience you had during your stay with us. We have addressed the correct departments. Have a great day

Thank You
Mary Grant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2013

This is one of the worst experiences ever. Sitting in pool area and leg of the chair broke. When we went to the room the TV didn't work so we had to move. The night clerk said we would be comped. The next day talked to the owner and as we were preparing to leave the day clerk said it would be 1/2 comped. When the receipt was processed it was full rate. Clerk said since the reservation was made on-line corporate would have to adjust. Corporate is telling me now it is a matter between the hotel and me.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Howard Johnson
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary G, General Manager at Howard Johnson Inn and Suites Vancouver by Vancouver Mall, responded to this reviewResponded 21 August 2013

Michael

Per our phone conversation today. I hope we resoled this situation to your specifications. Thank you and have a wonderful day.

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Reviewed 20 August 2013

Got to the hotel to check in and the lady behind the counter didn't hardly talk to us, just asked for our name and photo I.D. And continued on with her conversation with the other employee behind the counter.

We left the hotel to go to our event and when we got back that night, the front desk employee was on her cell phone outside arguing with someone. When she came in she started yelling at a customer that had a beer downstairs in the lobby area. She didn't even ask him politely to take it to his room, just started yelling at him. I thought this was extremely rude and unprofessional

  • Stayed: August 2013
    • Value
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Thank DeniseH001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary G, General Manager at Howard Johnson Inn and Suites Vancouver by Vancouver Mall, responded to this reviewResponded 21 August 2013

Denise

Thank you for informing us about this situation. We will be talking with the front desk staff to make sure this does not happen again.

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A Wyndham traveler
Pocatello
Reviewed 13 August 2013

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank A Wyndham traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 13 August 2013

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank Jean G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 5 August 2013

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank Jim R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Howard Johnson Inn and Suites Vancouver by Vancouver Mall

Address: 9201 NE Vancouver Mall Dr, Vancouver, WA 98662-6178 (Formerly Rodeway Inn & Suites Vancouver)
Phone Number:
Region: United States > Washington > Vancouver
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 29 Hotels in Vancouver
Price Range: £54 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Howard Johnson Inn and Suites Vancouver by Vancouver Mall 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Rodeway Inn Vancouver
Vancouver Rodeway Inn
Rodeway Inn Hotel Vancouver

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