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“Elevator (the only one) was not functional for 2 days”

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DoubleTree by Hilton Hotel Vancouver, Washington
Ranked #6 of 29 Hotels in Vancouver
Certificate of Excellence
whymax
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Elevator (the only one) was not functional for 2 days”
Reviewed 3 September 2013

Frustrating with elevator, went down on Sat until Sun, internet for one day was not working. Other than this, clean room, parking in the evening is an issue to find a free parking spot. B-fast room was little bit dirty Overpriced for what you get

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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441 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Vancouver, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 August 2013

First they tried to put our 4 person family in a room with only one bed - despite our having a fully prepaid non-refundable reservation. Then the room we got (at 9pm) hadn't had housekeeping through. They didn't vacuum our room that night, or the subsequent day despite repeated requests. Carpets and walls throughout the hotel had serious stains on them - not a place to consider removing your shoes anywhere in the hotel. The elevator broke down and wasn't fixed before we left. The staff gossiped about other hotel guests in front of the breakfast room full of guests. Those are just some of the major issues - the regular problems of a bad hotel were also in abundance, such as a noisy air conditioner, grimy shower, and less than friendly staff.
When I checked out, they didn't bother to ask how my stay had been -- which was probably a good thing, or I'd still be there explaining just how bad their hotel really was.

Room Tip: Stay in a different hotel.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 August 2013

The hotel is serviceable if a bit drab--stained carpets, scuff marks on the walls, worn fabric on the couches. We had quite a bad experience here due to a mixup with the Travelocity booking service, which the staff handled cheerfully and professionally (if rather ineffectively).

The staff was quite friendly and helpful and by far the best feature of the hotel. The biggest reason for the poor rating is the lack of wifi service: of the 36 hours we were at the hotel, the wifi was functional for roughly 5 on a spotty and slow basis. If you're traveling for business and need reliable internet service, this hotel is not for you.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heidi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 August 2013

We were just dropping through on a mini-road trip for our 4th year wedding and we booked through hotwire.com. The room was clean, linens were nice, bed was comfy and the mini-fridge and microwave were convenient. Continental breakfast is just like any other, nothing special but certainly adequate. No complaints about this stay.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TD2255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central Coast, CA
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 August 2013

I've never been a big fan of Phoenix Inn and Suites, but they seem to have a cushy relationship with Hotwire and I think a lot of their business comes that way. That being said, the price was really good and I didn't have too high expectations since I've stayed in the one in Albany twice.However, this place was FILTHY. The carpet was dirty and stained from the front door through the sitting area. The toilet had mold on the inside of the bowl, which I could see while walking into the bathroom. The toilet ran and I had to jiggle the handle after each use. The sink and counter tops were dirty. The A/C is really noisy and I finally had to get up and turn it off. Some of the other guests were a little scary looking, but the hotel appears to be security conscious. Unfortunately, I'd prepaid for two nights so I stayed. The upside was that it was quiet at night. If you're staying at the airport, it is rather convenient. There were two decent flatscreen tvs in the room - one in the bedroom portion and one in the sitting portion. The rooms are large - I had one king-sized bed. There are nice restaurants within walking distance and there are plenty of parking. Check-in was quick and easy, even though I had made my reservation within an hour of arrival. The desk clerks were nice and helpful. I probably would not stay here again, but in this case my trip got extended and I was trying to save some money on lodging.

Room Tip: Due to the lack of cleanliness, check out the room before settling in. There are nice restaurants wi...
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  • Stayed June 2013, travelled solo
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Helpful?
Thank RenaeInCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 18 August 2013

The room appeared dirty up on first inspection. Dirty carpet, hair in sink, dirty walls, dirty bedspread. Only plus was comfy Bed. Shower was bad, elevator broken, breakfast mediocre. Do not stay here.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmhunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 August 2013

The room really smells bad until you open the window. The carpet is very musky. The bed was not clean well and has feces smell to it. The elevator to the second floor is dirty and slow. Surprisingly, it is quiet enough to sleep at night.

However, the free breakfast is really good and the ghetto people do not bother you too much since the dining room is big and spread out.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyle92131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Vancouver, Washington

Property: DoubleTree by Hilton Hotel Vancouver, Washington
Address: 12712 SE 2nd Cir, Vancouver, WA 98684-6018 (Formerly Phoenix Inn - Vancouver)
Phone Number:
Region: United States > Washington > Vancouver
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Hotel Vancouver, Washington 3*
Number of rooms: 98
Official Description (provided by the hotel):
Newly Renovated - Each spacious guest room at our DoubleTree hotel features complimentary WiFi, refrigerator and microwave. Enjoy the indoor pool, whirlpool, fitness center, outdoor patio and complimentary parking. ... more   less 
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Also Known As:
Phoenix Inn - Vancouver Hotel Vancouver
Phoenix Hotel Vancouver

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