First: should never book on the Wyndham rewards site as it can not be changed if you accidently error.
I have stayed here on prior trips & it was ok, nothing great just ok.
This time I got the room from hell. Should have never been in service to begin with.
Torn drapes, Gum stuck to carpet, Light bulbs out, Toilet seat so loose you could fall. pealing wallpaper, no phone book (Nor Bible) no guest directory. a/c lid hanging on by 1 corner, TV remote only sometimes worked, Moldy English muffin. Guest computer unavailable (5 days).....
Finally on last day Spencer replaced remote batteries. Trashy outside appearance.
Only Spencer tried to help. The first time the front desk staff took so much as a note was upon check out. I understand they are having or were having management problems. The staff was friendly but seemed to be kept somewhat in the dark as to how to give customer service.
Oh ye,s for this room from hell they did charge full rate no discount offered no offer to change rooms, etc.
There are 2 better properties in the same mall area: Comfort Inn & Roadway & both looked MUCH better!
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- Also Known As:
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