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Best Western Plus Vancouver Mall Dr. Hotel & Suites
Ranked #5 of 29 Hotels in Vancouver
Certificate of Excellence
Everett, United States
1 review
“Wonderful Stay”
Reviewed 24 January 2014

My boyfriend and I were visiting for a wedding in Vancouver. We had a great stay and went into Portland both nights we stayed, only a 20 minute drive. The pool and sauna were really nice and there is a mall right near there so if you do not want to go anywhere you do not have to. Overall we had a great stay. The breakfast could offer more fruit and other nutritional/fresh items.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harj V, Front Office Manager at Best Western Plus Vancouver Mall Dr. Hotel & Suites, responded to this review, 3 February 2014
Dear Diane C,

We greatly appreciate your feedback and will definitely look into adding more fruit and nutritional items to our breakfast menu. Thank you for your suggestion.

We are very pleased you enjoyed our indoor pool, sauna and overall stay with us. Our remodel should be done soon so we hope you come back and see the results.

Thank you,
Richelle Gager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

723 reviews from our community

Traveller rating
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See reviews for
305
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113
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
woodinville, United States
1 review
Reviewed 24 January 2014

Clean nice staff and very friendly. Appreciate their kindness. Hotel lobby was under construction which was workable. Breakfast was simple fare and very basic. Travelled with a soccer team for a tournament and the staff was very good about locating us near everyone to minimize the the traffic.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Janine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harj V, Front Office Manager at Best Western Plus Vancouver Mall Dr. Hotel & Suites, responded to this review, 3 February 2014
Dear Janine M,

Thank you for your review, any feedback is greatly appreciated and it was our pleasure to accommodate you and the team.

We take pride in our customer service and are very pleased with your experience. I will make sure to pass the compliment on to my entire staff.

Thank you again,
Richelle Gager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 January 2014

Very nice hotel. Room was clean and near shopping. I was here for business and I was very satisfied. The hotel is under a remodel so the interior wasn't finished but overall it is a nice hotel and I will be staying here again if I am in the area.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Teresa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harj V, Front Office Manager at Best Western Plus Vancouver Mall Dr. Hotel & Suites, responded to this review, 3 February 2014
Dear Valued Guest,

On behalf of our staff I would like to thank you for your review, we greatly appreciate the feedback. We are glad we could accommodate your business travel needs.

Also, thank you for being understanding towards our remodel. We hope you will enjoy the new look and accommodations on your next stay with us.

Thank you again!

Richelle Gager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 January 2014

Over all a great place and value, great friendly staff, even with the construction going on a great place. I would recommended it to all. Close to great restaurants too. Great location for shops highway, river views and the gorges gorge of the Columbia river. A must see and enjoy the beauty.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Delwin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harj V, Front Office Manager at Best Western Plus Vancouver Mall Dr. Hotel & Suites, responded to this review, 3 February 2014
Dear Delwin W,


Thank you for taking the time to write a review about our Hotel. Your feedback is very important to us, it helps us improve and deliver a better experience to our guests.

I'm happy to hear that you enjoyed our facility despite the renovations. I will make sure to praise the staff on delivering such a superior guest experience.

We look forward to seeing you soon.

Thank You,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, NV
Level Contributor
96 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 17 January 2014 via mobile

When we arrived at the hotel we saw that the lobby was being remodeled. Our first thought was "oh no". Well, after entering the temporary entrance to the temporary lobby, we were greeted by a very pleasant and efficient reservation clerk. She quickly checked us in and we headed to our 3rd floor room. It was a large king suite, with a nice refrigerator and microwave.

The room was very comfortable and the included breakfast was very good. We stayed four (4) nights and enjoyed it very much.

Stayed January 2014, travelled with family
Helpful?
1 Thank golfkrazy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harj V, Owner at Best Western Plus Vancouver Mall Dr. Hotel & Suites, responded to this review, 19 January 2014
Dear Guest,

Thank you for taking the time to write a review about our Hotel. Your feedback is very important to us, it helps us improve and deliver a better experience to our guests.

I'm happy to hear that your family enjoyed our facility despite the renovations. I will make sure to praise the staff on delivering such a superior guest experience.

We look forward to seeing you soon.

Thank You,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Duluth, Minnesota
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 January 2014

Hotel construction, over charged, charged twice for my room, hassle to get it all straightened out… NOT WORTH IT .. When you add in the time I had to spend correcting their errors, and getting charges off my card…. I stay in allot of hotels around the world DONT OVER CHARGE ME OR CHARGE ME TWICE FOR THE SAME ITEM

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Timothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harj V, Manager at Best Western Plus Vancouver Mall Dr. Hotel & Suites, responded to this review, 18 January 2014
Dear Sir,

We are extremely sorry for the inconvenience you had to face at our facility. We will work hard to make sure we fix this problem and it doesn't happen again.

We were able to refund your credit card and make things right for you. We hope that you will give us another opportunity in the future to make your experience more enjoyable.

Sincerely,

Harj V Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vancouver, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 January 2014

We were given and early check in as well as a 2pm check out time as we had let the staff know it was our 5th anniversary. Everyone on staff were very friendly and helpful and the complimentary breakfast was very good as well. Room was clean and very nice. Bed was a little to soft for us as our normal bed is very firm. But was still nice.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harj V, Owner at Best Western Plus Vancouver Mall Dr. Hotel & Suites, responded to this review, 16 January 2014
Dear Valuable Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 360-256-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Harj V. Singh
Operations Manager/Owner
BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Vancouver Mall Dr. Hotel & Suites

Property: Best Western Plus Vancouver Mall Dr. Hotel & Suites
Address: 9420 NE Vancouver Mall Dr, Vancouver, WA 98662-6172
Phone Number:
Region: United States > Washington > Vancouver
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#4 Business Hotel in Vancouver
#4 Romantic Hotel in Vancouver
#6 Family Hotel in Vancouver
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Vancouver Mall Dr. Hotel & Suites 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Plus Vancouver Mall Dr. Hotel And Suites
Best Western Plus Vancouver Mall Dr. Hotel Vancouver
Best Western Vancouver
Vancouver Best Western

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