My husband and I normally stay at a bed and breakfast when we go out of town because we enjoy the unique and "homey" feel of a bed and breakfast while we are away. However, we were very disappointed in the overall service and wished we would have stayed somewhere else.
We stayed there for three nights and from the time we arrived, the service was sub-standard. We walked into the B&B and waited ten minutes before walking around and yelling "hello" to try to find someone. Finally, a worker who did not speak English and who was just passing through motioned that she would get someone. She went next door to the Bertram to get a worker. The worker arrived, asked us who we were, asked for payment and told us our room was upstairs (room #6). We found our room and was up there about ten minutes before we came back downstairs to get a restaurant recommendation. Again, we looked around and found no one. We waited a few minutes and then saw the same worker go by who motioned that we should go next door.
We went next door to the sister property (the Bertram another B&B they own) to find three workers laughing and visiting in the office. I politely asked one of them if I could get a restaurant recommendation and one of them came out of the room and helped us.
Our room was decorated in antiques and was clean but had a tiny bathroom. I don't know if it was the size of the room and bathroom or because of the AC/Heating unit and the fact that you couldn't adjust the vent but the room and bathroom was either hot or cold throughout the entire stay. The bedroom vent also blows directly on you while you are in bed.
The next morning my husband went downstairs to see if they could turn down the air conditioning because we were freezing and once again. there was no one available. He finally found a worker who went next door to find someone who could speak English and she turned off the air conditioning (it was in the 50's in the morning so I don't know why it was on).
There are three small tables downstairs and a sofa in which to eat. There is normally one hot entree item, along with cereal, fruit, and toast , bagels, and a muffin or other type of bread. It's self-serve and self clean-up so if someone doesn't pick-up after themselves, you end up eating at a dirty table with their dirty dishes. Once again, a worker was not around to clear the dirty tables/dishes so the last morning we decided to bring our breakfast to our room.
There were two positive aspects to the B&B: it was close to the train stop and they had complimentary cookies and drinks available throughout the day.
When we checked out we wanted to speak with the owner to let them know of our experience but was told to speak with the General Manager (Astra) instead. We were told once again to go across the street to find her so we did. She listened to our concerns but made excuses for everything saying it must have been bad timing. Overall, we were very disappointed in the service and would never recommend it to anyone.
- Official Description (provided by the hotel):
- When traveling to Boston, the Samuel Sewall Inn serves as an oasis from the hustle of downtown Boston. Located two miles from the heart of the city and one block from public transportation, guests are able to remain close to the cultural and business centers of Boston yet return to the tranquility of a bed and breakfast. ... more less
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- Also Known As:
- The Samuel Sewall Hotel Brookline
- Samuel Sewall Hotel