We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Staff goes above and beyond”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Boston Brookline
Ranked #4 of 4 Hotels in Brookline
Reviewed 15 February 2014

I stayed at the Holiday Inn Brookline for a workshop.
I really liked the underground parking and the access to the greenline right outside the door!
The building has an odd layout, with rooms opening onto a large open indoor courtyard area with a pool and eating area. The rooms have a motel look to them, with an odd bathroom set up; very low toilets and tiny shallow tub which is only practical as a shower stall.
The best quality about the hotel was the staff. I accidentally forgot my iPod in the room. Called the front desk and got James. He stayed on the line with me while on radio with maintenance, I messaged my iPod until maintenance found it. Usually desk staff brush you off and ask you to call housekeeping for lost and found.
I can put up with cold bathroom floors if I know a hotel has the kind of staff that this hotel has. Would definitely recommend.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIBrookline, General Manager at Holiday Inn Boston Brookline, responded to this reviewResponded 14 March 2014

Thank you for sharing your positive staff interaction with us, as the team is always making sure that the guest experience is memorable, I will make a point to speak with those individuals, and thank them personally on your behalf. Indeed the hotel has some unique features, some of our premium rooms have full size tubs and exterior views, which are priced slightly higher than our standard rooms. The parking garage is a great amenity, as a lot of guests leave their cares and do exactly what you mentioned, jumped on the train just outside our hotel to venture into the city. We hope to see you the next time you are in the Boston-Brookline area and thanks again for taking the time to write us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (712)
Traveller rating
Traveller type
Time of year
Language

361 - 367 of 712 reviews

Reviewed 11 February 2014

The Holiday Inn Brookline is a wonderful hotel! The staff are friendly and professional. The facilities and rooms are very well maintained and clean. Kudos to the management team! Read on for my experience.

My wife and I recently had the distinct pleasure of staying at the Holiday Inn Brookline, in Boston, Mass. We wish to single out the General Manager of this property and some very special members of his team. My wife and I are frequent travelers and have stayed in a great many hotels. This particular trip was different in that I was in Boston to have a complex ( and successful) spinal surgery, which had me on the operating table for eight hours, and a five day stay at the New England Baptist Hospital. In previous trips, I have stayed at other hotels around Boston. This time, I followed the suggestion of the hospital, which recommended the Holiday Inn Brookline. This turned out to be wonderful advice.

From the moment we arrived, and for three weeks until the end of our stay, the staff made us happy. The property is well maintained and clean. Our room was spotless and was of a quality of more expensive rooms. I anticipated having to stay in the room for a lengthy recuperation. Due to the success of the operation, I was able to spend a good deal of time outside of the room, often in the lobby, where we observed the friendliness and professionalism of the wonderful staff. Speaking with my wife, we deduced that everyone there had been carefully hand-picked by the General Manager and Asst. General Manager. I supposed the team was so friendly and good as, while the Holiday Inn Brookline caters to business people, families and vacationers, many guests,like myself, were staying there due to the proximity of the nation's best hospitals, and are under considerable stress, focused on medical treatments. Many are nervous. All of the guests I spoke with had great things to say about the care and positivity of the staff.

My wife and I wish to thank the members of the team who made a significant contribution to making out stay at the Holiday Inn Brookline so special.In particular, we thank the Front Desk agents, the Shuttle Drivers, the fourth floor Housekeeping members, Bartender, Chef, late evening Lobby Attendant, Night Auditor and, while not direct employees of the hotel, the limousine drivers. All of these wonderful people worked cohesively as a team and proved to be excellent ambassadors of the hotel and Boston at large. They really made our stay at the Holiday Inn Brookline very special.

Please note that this is the first letter of appreciation ( or otherwise) that I have ever written to or about a hotel. We feel it necessary to shine a light on members of the Holiday Inn Brookline staff. This is a gem in the heart of Boston. We eagerly look forward to returning. It will feel like coming home. My recovery has been very good. I am sure that our stay in this hotel played a large part in my recovery.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIBrookline, General Manager at Holiday Inn Boston Brookline, responded to this reviewResponded 14 March 2014

I don't know where to start, first of all thank you for taking the time out of your busy day to share your wonderful experience you had with our hotel and most importantly, our staff members. It is always a pleasure to hear those accolades and will be my pleasure to share them with our staff, and you made the day for the Holiday Inn by your kind words! I am glad that your medical procedure was a success as we have the best hospitals in the world at our doorstep in Brookline. The entire management team and staff wholeheartedly wish you a speedy recovery and hope to see you in Brookline for any follow up visits,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2014

First room was very dirty, dirty bed, walls, feces in bathroom and urine spray all around floor. tub was full of mildew and had strange smell. One elevator which hadn't been vacuumed in days. wrote "clean me" in the dirt on day one, was still there on day 3. Rude shuttle driver, Rude desk person. Pool and Jacuzzi smelled of strong chemicals and because of the lack of cleanliness in the rest of the hotel we opted not to go in. Room thermostat did not work and we could not keep it under 75 degrees. After complaining and switching to another room (just as dirty) with a working thermostat we gave up, and just came back to sleep for a few hours after spending the day at Boston children's with a struggling relative. Not a good experience, would have preferred sleeping in the car at the BCH parking garage. Have a bunch of pictures but its not letting me upload them. will try again later.

Room Tip: try another hotel, your car or under a bridge
See more room tips
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank DunkinD83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Boston Brookline, responded to this reviewResponded 22 February 2014

Dear DunkinD83,

Thank you so much for your recent comments. We are hospitality professionals who pride ourselves on delivering a world class experience. For that reason, the comments are troubling and will certainly be looked into. Most importantly, I'd like to apologize for the issues you experienced at our hotel. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Connie D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2014

We stayed here one night for my husband to go to Joslin Clinic and I must say I was a bit concerned after reading some of the reviews. However, upon check-in we were immediately upgraded to a very nice room on the 6th floor. It was very clean and very nicely furnished. No mildew, etc.as reported by some. The main level was really very attractive and the business center convenient. The staff was helpful and gracious.
We did not eat at the hotel. The breakfast did seen a bit high and we had other plans for the evening.
We took a taxi from the airport to the hotel. The falt rate offered by the hotel was higher than the taxi.
Although we were not at all familiar with the train/subway - the T, it was directly in front of the hotel - very convenient. We tried it once without difficulty.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sable2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIBrookline, General Manager at Holiday Inn Boston Brookline, responded to this reviewResponded 3 February 2014

Thank you for taking the time to share your comments with us, it is always great to hear positive feedback regarding the staff, and cleanliness of the hotel. I will make sure that I pass these along to the staff, as it will make their day. Indeed the hotel is located very close to the train system, making it very easy to navigate in and out of the city. We hope to see you the next time your travel plans bring you back into the area, and thanks again for writing us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

I stayed here for 4 nights on a business trip. I picked the hotel because most of my meetings were in the HPSH area and so this was a great location for the price, especially with the T just across the street. The rooms were comfortable, warm, and clean, and breakfast (while not a large spread by any means) was not bad at all. I would specifically like to point out that the staff in the breakfast area were great and very polite and helpful. Reception staff was very helpful as well. I'd stay here again if I returned to the Brookline area.

  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank alih1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana C, Manager at Holiday Inn Boston Brookline, responded to this reviewResponded 14 January 2014

Thank you so much for sharing your experience with us! I am happy to hear that you were pleased with the level of service provided by our staff. We take great pride in promoting a service culture at Holiday Inn Brookline and certainly appreciate your positive feedback. I am pleased that the hotel was able to suit your needs during your stay and look forward to your next visit with us. Thank you for your patronage!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2014 via mobile

The hotel was simply strange and over priced for the services offered. The front desk manager was rude. Not to me specifically but I watched him interacting with other guests and it was not good. Coffee pots were labeled wrong which could be a health issue for some. And the weirdest thing was the bathroom. The toilet was only 20" off the floor. Entertaining for my 8 year old son bit not so good for me. Very odd.

Stayed: January 2014, travelled with family
1  Thank ddlfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana C, Manager at Holiday Inn Boston Brookline, responded to this reviewResponded 14 January 2014

Thank you for taking the time to review our hotel. I want to sincerely apologize for the complications you experienced during your stay. Your experience has been shared with the General Manager in order to improve upon the services that we provide. I am uncertain which manager you observed during your stay but I will contact you privately to discuss further. Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014 via mobile

When I walked in and opened ye curtains there was a huge smeared mans handprint on the window. There are no vending machines or ice machines on the second floor, there was no diet soda in the vending machines and a very limited selection of beverages. The heater in the room is so loud that it woke me from my sleep and scared my 2 year kid every time it turned on, he jumped in his sleep. The room was FREEZING and frost was building up on the INSIDE of the windows. I called room service for breakfast several times before giving up and going down and getting breakfast myself because no one answered. I called the desk several times to request a microwave several times before going down to the desk to request it myself because no one answered. The shuttle does not go to the airport. The shuttle is a junky old van.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Karen I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIBrookline, General Manager at Holiday Inn Boston Brookline, responded to this reviewResponded 8 January 2014

Thank you for taking the time to write us about your experience. I will surely share your comments with the appropriate department heads, and we sincerely apologize for any inconveniences. I will send you an e-mail privately to obtain more information regarding specific details. Regarding the vending machines, we do have several located thought the hotel, perhaps not on every floor, in particular about the selections, we are actually changing companies this month and will pass this along to them. The Shuttle Van is well maintained, and in fine working order, as the hotel has a responsibility to provide safe passage for its guests who use this service. Unfortunately it does not provide transportation to and from the Airport, only the Longwood Medical Area. Thank you again for taking the time to write us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Brookline
Courtyard Boston Cambridge
#18 of 19 in Cambridge
259 reviews
Show Prices
Show Prices
Show Prices
Allston / Brighton
DoubleTree Suites by Hilton Boston-Cambridge
Fenway / Kenmore
Residence Inn by Marriott Boston Back Bay/Fenway
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Boston Brookline? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Boston Brookline

Address: 1200 Beacon St, Brookline, MA 02446-3803
Phone Number:
Region: United States > Massachusetts > Brookline
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Brookline
Price Range: £72 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Boston Brookline 3*
Number of rooms: 200
Official Description (provided by the hotel):
The Holiday Inn Brookline-Boston hotel is located just minutes from downtown Boston amidst the charming brownstones and tree-lined streets of historic Brookline. Our hotel is near Boston University, Boston College, Hynes Convention Center, Fenway Park (home of the Boston Red Sox) and many Boston Hospitals, including Children's Hospital, Brigham and Women's Hospital and Dana Farber Cancer Institute. The hotel offers free shuttle service to the Longwood Medical Area.The Holiday Inn Boston-Brookline has a beautiful hotel lounge and restaurant with room service located on our first floor serving you in our 6-story atrium under umbrellas and arches central to our indoor heated pool. This 225 room, pet-friendly Boston hotel also offers free Wi-Fi, fitness room, guest laundry and dry cleaning services, bell service, and an on-site parking garage. Planning a Boston wedding reception, event, or corporate meeting? Let the Holiday Inn Brookline-Boston hotel be your event venue. Our hotel has 4 large hotel meeting rooms accommodating 4 to 400 guests. We have a dedicated and friendly staff here to assist you with all of your event planning needs. Discover all Boston has to offer at the Holiday Inn Boston-Brookline hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Travel Republic (UK), TripOnline SA, Expedia, Ebookers, HotelsClick, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Holiday Inn Boston Brookline reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Boston Brookline Hotel Brookline
Holiday Inn Brookline
Brookline Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing